Outsourcing justice and the emergence of consumer Ombudsman regulatory frame-work

This study aims to examine the phenomenon of outsourcing access to justice in the consumer goods and service industry. It is argued that one of the primary functions of any government is the provision of access to and delivery of justice. However, in the consumer goods sector, regulatory reforms...

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Main Authors:	Omoola, Sodiq Olalekan, Mohamed, Nurah Sabahiah
Format:	Conference or Workshop Item
Language:	English
Published:	Ahmad Ibrahim Kulliyyah of Laws (AIKOL), International Islamic University Malaysia 2017
Subjects:	K Law (General)
Online Access:	http://irep.iium.edu.my/57552/ http://irep.iium.edu.my/57552/ http://irep.iium.edu.my/57552/1/57552.pdf

id	iium-57552
recordtype	eprints
spelling	iium-575522017-10-09T06:46:40Z http://irep.iium.edu.my/57552/ Outsourcing justice and the emergence of consumer Ombudsman regulatory frame-work Omoola, Sodiq Olalekan Mohamed, Nurah Sabahiah K Law (General) This study aims to examine the phenomenon of outsourcing access to justice in the consumer goods and service industry. It is argued that one of the primary functions of any government is the provision of access to and delivery of justice. However, in the consumer goods sector, regulatory reforms have enabled the government to outsource this function to private ADR service providers or consumer ombudsman. The paper adopts doctrinal methodology through the analysis of consumer ombudsman regulations and annual reports of private ADR entities in the United Kingdom. The study finds that outsourcing justice to consumer ADR entities through appropriate legal framework is capable of ensuring the attainment of consumer protection objectives and enhances access to justice, without jeopardising the interest of businesses and consumers. Literature on outsourcing focuses on legal services outsourcing to private law firms to represent government interest. Outsourcing justice is unique as an emerging trend in consumer protection and dispute resolution with minimal government intervention. In an era of privatisation of government services and pursuit cost saving measures, alternative regulatory model is suitable through outsourcing consumer protection regulations to ADR entities. Ahmad Ibrahim Kulliyyah of Laws (AIKOL), International Islamic University Malaysia 2017 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/57552/1/57552.pdf Omoola, Sodiq Olalekan and Mohamed, Nurah Sabahiah (2017) Outsourcing justice and the emergence of consumer Ombudsman regulatory frame-work. In: International Conference on Dispute Resolution 2017 - Modern Trends in Effective Dispute Resolution, 9th-10th August 2017, Kuala Lumpur. https://icdr2017.org/
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	K Law (General)
spellingShingle	K Law (General) Omoola, Sodiq Olalekan Mohamed, Nurah Sabahiah Outsourcing justice and the emergence of consumer Ombudsman regulatory frame-work
description	This study aims to examine the phenomenon of outsourcing access to justice in the consumer goods and service industry. It is argued that one of the primary functions of any government is the provision of access to and delivery of justice. However, in the consumer goods sector, regulatory reforms have enabled the government to outsource this function to private ADR service providers or consumer ombudsman. The paper adopts doctrinal methodology through the analysis of consumer ombudsman regulations and annual reports of private ADR entities in the United Kingdom. The study finds that outsourcing justice to consumer ADR entities through appropriate legal framework is capable of ensuring the attainment of consumer protection objectives and enhances access to justice, without jeopardising the interest of businesses and consumers. Literature on outsourcing focuses on legal services outsourcing to private law firms to represent government interest. Outsourcing justice is unique as an emerging trend in consumer protection and dispute resolution with minimal government intervention. In an era of privatisation of government services and pursuit cost saving measures, alternative regulatory model is suitable through outsourcing consumer protection regulations to ADR entities.
format	Conference or Workshop Item
author	Omoola, Sodiq Olalekan Mohamed, Nurah Sabahiah
author_facet	Omoola, Sodiq Olalekan Mohamed, Nurah Sabahiah
author_sort	Omoola, Sodiq Olalekan
title	Outsourcing justice and the emergence of consumer Ombudsman regulatory frame-work
title_short	Outsourcing justice and the emergence of consumer Ombudsman regulatory frame-work
title_full	Outsourcing justice and the emergence of consumer Ombudsman regulatory frame-work
title_fullStr	Outsourcing justice and the emergence of consumer Ombudsman regulatory frame-work
title_full_unstemmed	Outsourcing justice and the emergence of consumer Ombudsman regulatory frame-work
title_sort	outsourcing justice and the emergence of consumer ombudsman regulatory frame-work
publisher	Ahmad Ibrahim Kulliyyah of Laws (AIKOL), International Islamic University Malaysia
publishDate	2017
url	http://irep.iium.edu.my/57552/ http://irep.iium.edu.my/57552/ http://irep.iium.edu.my/57552/1/57552.pdf
first_indexed	2023-09-18T21:21:21Z
last_indexed	2023-09-18T21:21:21Z
_version_	1777411903365054464

Outsourcing justice and the emergence of consumer Ombudsman regulatory frame-work

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