The impacts of ERP systems on public sector organizations

The aim of this study is to investigate the impact of Enterprise Resource Planning (ERP) system on Public Sector Organizations (PSO) using two perspectives of the Balanced Scorecard (BSC) performance measurement framework; financial and customer. This study presents evidence based on questionnaires...

Full description

Bibliographic Details
Main Authors:	Fernandez, Dahlia, Zainol, Zaini, Ahmad @ Abdul Mutalib, Hawa
Format:	Conference or Workshop Item
Language:	English English
Published:	Elsevier 2017
Subjects:	H Social Sciences (General)
Online Access:	http://irep.iium.edu.my/58297/ http://irep.iium.edu.my/58297/ http://irep.iium.edu.my/58297/ http://irep.iium.edu.my/58297/1/2017_The%20impacts%20of%20ERP%20systems%20on%20PS%20organization.pdf http://irep.iium.edu.my/58297/7/58297_The%20impacts%20of%20ERP%20systems_SCOPUS.pdf

id	iium-58297
recordtype	eprints
spelling	iium-582972018-03-22T09:13:55Z http://irep.iium.edu.my/58297/ The impacts of ERP systems on public sector organizations Fernandez, Dahlia Zainol, Zaini Ahmad @ Abdul Mutalib, Hawa H Social Sciences (General) The aim of this study is to investigate the impact of Enterprise Resource Planning (ERP) system on Public Sector Organizations (PSO) using two perspectives of the Balanced Scorecard (BSC) performance measurement framework; financial and customer. This study presents evidence based on questionnaires survey conducted with 52 local authorities in Malaysia which have implemented the system. Empirical evidence shows that the uses of ERP system in PSOs resulted in a positive financial performance and provide better services to the customer. The corresponding results from the survey signaling to the needs of an integrated system such as ERP to be implemented by other PSOs to enhance the financial and customer performance. Elsevier 2017 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/58297/1/2017_The%20impacts%20of%20ERP%20systems%20on%20PS%20organization.pdf application/pdf en http://irep.iium.edu.my/58297/7/58297_The%20impacts%20of%20ERP%20systems_SCOPUS.pdf Fernandez, Dahlia and Zainol, Zaini and Ahmad @ Abdul Mutalib, Hawa (2017) The impacts of ERP systems on public sector organizations. In: 8th International Conference on Advances in Information Technology, IAIT 2016, 19-22 December 2016, Macau, China. http://www.sciencedirect.com/science/article/pii/S1877050917311791 10.1016/j.procs.2017.06.006
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	H Social Sciences (General)
spellingShingle	H Social Sciences (General) Fernandez, Dahlia Zainol, Zaini Ahmad @ Abdul Mutalib, Hawa The impacts of ERP systems on public sector organizations
description	The aim of this study is to investigate the impact of Enterprise Resource Planning (ERP) system on Public Sector Organizations (PSO) using two perspectives of the Balanced Scorecard (BSC) performance measurement framework; financial and customer. This study presents evidence based on questionnaires survey conducted with 52 local authorities in Malaysia which have implemented the system. Empirical evidence shows that the uses of ERP system in PSOs resulted in a positive financial performance and provide better services to the customer. The corresponding results from the survey signaling to the needs of an integrated system such as ERP to be implemented by other PSOs to enhance the financial and customer performance.
format	Conference or Workshop Item
author	Fernandez, Dahlia Zainol, Zaini Ahmad @ Abdul Mutalib, Hawa
author_facet	Fernandez, Dahlia Zainol, Zaini Ahmad @ Abdul Mutalib, Hawa
author_sort	Fernandez, Dahlia
title	The impacts of ERP systems on public sector organizations
title_short	The impacts of ERP systems on public sector organizations
title_full	The impacts of ERP systems on public sector organizations
title_fullStr	The impacts of ERP systems on public sector organizations
title_full_unstemmed	The impacts of ERP systems on public sector organizations
title_sort	impacts of erp systems on public sector organizations
publisher	Elsevier
publishDate	2017
url	http://irep.iium.edu.my/58297/ http://irep.iium.edu.my/58297/ http://irep.iium.edu.my/58297/ http://irep.iium.edu.my/58297/1/2017_The%20impacts%20of%20ERP%20systems%20on%20PS%20organization.pdf http://irep.iium.edu.my/58297/7/58297_The%20impacts%20of%20ERP%20systems_SCOPUS.pdf
first_indexed	2023-09-18T21:22:25Z
last_indexed	2023-09-18T21:22:25Z
_version_	1777411969653932032

The impacts of ERP systems on public sector organizations

Similar Items