Performance Management System (PMS) in a Malaysian local government: a New Institutional Sociology (NIS) perspective

Key Performance Indicators, also known as KPI, help an organization to define and measure progress toward organizational goals. It is one of examples of private sector practice developed and implemented in public sector organizations to improve the performance of public services. The system is suppo...

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Main Authors:	Hasbolah, Farhana, Mohd Alwi, Norhayati, Mohamad, Muslim Har Sani
Format:	Conference or Workshop Item
Language:	English
Published:	2012
Subjects:	HF5001 Business. Business Administration HJ9701 Public accounting
Online Access:	http://irep.iium.edu.my/59163/ http://irep.iium.edu.my/59163/ http://irep.iium.edu.my/59163/1/GAOC%20July%202012%20IREP.pdf

id	iium-59163
recordtype	eprints
spelling	iium-591632017-11-09T08:56:30Z http://irep.iium.edu.my/59163/ Performance Management System (PMS) in a Malaysian local government: a New Institutional Sociology (NIS) perspective Hasbolah, Farhana Mohd Alwi, Norhayati Mohamad, Muslim Har Sani HF5001 Business. Business Administration HJ9701 Public accounting Key Performance Indicators, also known as KPI, help an organization to define and measure progress toward organizational goals. It is one of examples of private sector practice developed and implemented in public sector organizations to improve the performance of public services. The system is supposed to assist the government meeting its objectives as well as to make it become more accountable. This explanatory case study intends to investigate the evolution of performance management system in a Local Government (LG) in Malaysia. New Institutional Sociology (NIS) is used to understand the various institutional pressures faced by the organization during the process of developing and implementing KPIs. It has been found that KPIs were used as a complementary tool to the existing PMS practiced within the organization which is Annual Work Target (AWT). AWT which has become shared values within the organization, is still been using as the prime PMS despite of its drawbacks. Supposedly, KPIs being new PMS was to play its role to inculcate a high performance culture. The study has also discovered that the new PMS brought several changes to the individual, departments, and organization itself. Apart from that, the study was able to discover and point out the changes in organizational behavior among the organizational members through the implementation KPIs. This study gives a new insight to the Public Sector Accounting research by exploring the development and implementation of KPIs in a LG as well as the organizational changes within the organization. 2012-07-14 Conference or Workshop Item NonPeerReviewed application/pdf en http://irep.iium.edu.my/59163/1/GAOC%20July%202012%20IREP.pdf Hasbolah, Farhana and Mohd Alwi, Norhayati and Mohamad, Muslim Har Sani (2012) Performance Management System (PMS) in a Malaysian local government: a New Institutional Sociology (NIS) perspective. In: The 3rd Global Accounting and Organisational Change Conference 2012, 14th-17th July 2012, Sunway University Malaysia, Petaling Jaya, Malaysia. (Unpublished) http://sun-u.blogspot.my/2010/07/global-accounting-and-organizational.html
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HF5001 Business. Business Administration HJ9701 Public accounting
spellingShingle	HF5001 Business. Business Administration HJ9701 Public accounting Hasbolah, Farhana Mohd Alwi, Norhayati Mohamad, Muslim Har Sani Performance Management System (PMS) in a Malaysian local government: a New Institutional Sociology (NIS) perspective
description	Key Performance Indicators, also known as KPI, help an organization to define and measure progress toward organizational goals. It is one of examples of private sector practice developed and implemented in public sector organizations to improve the performance of public services. The system is supposed to assist the government meeting its objectives as well as to make it become more accountable. This explanatory case study intends to investigate the evolution of performance management system in a Local Government (LG) in Malaysia. New Institutional Sociology (NIS) is used to understand the various institutional pressures faced by the organization during the process of developing and implementing KPIs. It has been found that KPIs were used as a complementary tool to the existing PMS practiced within the organization which is Annual Work Target (AWT). AWT which has become shared values within the organization, is still been using as the prime PMS despite of its drawbacks. Supposedly, KPIs being new PMS was to play its role to inculcate a high performance culture. The study has also discovered that the new PMS brought several changes to the individual, departments, and organization itself. Apart from that, the study was able to discover and point out the changes in organizational behavior among the organizational members through the implementation KPIs. This study gives a new insight to the Public Sector Accounting research by exploring the development and implementation of KPIs in a LG as well as the organizational changes within the organization.
format	Conference or Workshop Item
author	Hasbolah, Farhana Mohd Alwi, Norhayati Mohamad, Muslim Har Sani
author_facet	Hasbolah, Farhana Mohd Alwi, Norhayati Mohamad, Muslim Har Sani
author_sort	Hasbolah, Farhana
title	Performance Management System (PMS) in a Malaysian local government: a New Institutional Sociology (NIS) perspective
title_short	Performance Management System (PMS) in a Malaysian local government: a New Institutional Sociology (NIS) perspective
title_full	Performance Management System (PMS) in a Malaysian local government: a New Institutional Sociology (NIS) perspective
title_fullStr	Performance Management System (PMS) in a Malaysian local government: a New Institutional Sociology (NIS) perspective
title_full_unstemmed	Performance Management System (PMS) in a Malaysian local government: a New Institutional Sociology (NIS) perspective
title_sort	performance management system (pms) in a malaysian local government: a new institutional sociology (nis) perspective
publishDate	2012
url	http://irep.iium.edu.my/59163/ http://irep.iium.edu.my/59163/ http://irep.iium.edu.my/59163/1/GAOC%20July%202012%20IREP.pdf
first_indexed	2023-09-18T21:23:46Z
last_indexed	2023-09-18T21:23:46Z
_version_	1777412054850732032

Performance Management System (PMS) in a Malaysian local government: a New Institutional Sociology (NIS) perspective

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