Technical quality and patient perception of hospital care quality

The purpose of this study is to examine the effects of technical quality (medical care and nursing care) on perceived service quality, patient satisfaction and behavioural compliance at a public hospital. This study is also to confirm the mediating effects of patient satisfaction between perceived s...

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Main Authors:	Mohamed, Bahari, Mohamad, Meriati, Azizan, Noor Azlinna
Format:	Article
Language:	English
Published:	WIDAD University college 2017
Subjects:	RT Nursing RT82 Nursing As A Profession
Online Access:	http://irep.iium.edu.my/59388/ http://irep.iium.edu.my/59388/ http://irep.iium.edu.my/59388/1/Journal%20%20Vol1%20Oct2017%20WIDAD.pdf

id	iium-59388
recordtype	eprints
spelling	iium-593882017-12-13T08:57:51Z http://irep.iium.edu.my/59388/ Technical quality and patient perception of hospital care quality Mohamed, Bahari Mohamad, Meriati Azizan, Noor Azlinna RT Nursing RT82 Nursing As A Profession The purpose of this study is to examine the effects of technical quality (medical care and nursing care) on perceived service quality, patient satisfaction and behavioural compliance at a public hospital. This study is also to confirm the mediating effects of patient satisfaction between perceived service quality and behavioural compliance.A structured questionnaire was distributed to discharged patients who warded at the hospital for at least two days. To analyze the relationship between constructs, Smart PLS analysis technique was used. The findings provided empirical evidence that medical care and nursing care significantly influenced perceived service quality, patient satisfaction and behavioural compliance. Patient satisfaction mediated the perceived service quality and behavioural compliance. The results reveal that medical care and nursing care are the outstanding factors to determine perceived service quality, patient satisfaction and behavioural compliance. By evaluating the healthcare service quality, it is hoped to provide an insight to healthcare managers about the service quality dimensions and their relationship with patient satisfaction, and behavioural compliance.Although the concepts of perceived service quality, patient satisfaction, and behavioural compliance are explored frequently in healthcare service literature, there are few researches that focus on the effect of medical care and nursing care on discharged patients. WIDAD University college 2017-10-01 Article PeerReviewed application/pdf en http://irep.iium.edu.my/59388/1/Journal%20%20Vol1%20Oct2017%20WIDAD.pdf Mohamed, Bahari and Mohamad, Meriati and Azizan, Noor Azlinna (2017) Technical quality and patient perception of hospital care quality. Journal of Science and Management Research, 1. pp. 63-91. E-ISSN 2600-738X https://www.widad.edu.my
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	RT Nursing RT82 Nursing As A Profession
spellingShingle	RT Nursing RT82 Nursing As A Profession Mohamed, Bahari Mohamad, Meriati Azizan, Noor Azlinna Technical quality and patient perception of hospital care quality
description	The purpose of this study is to examine the effects of technical quality (medical care and nursing care) on perceived service quality, patient satisfaction and behavioural compliance at a public hospital. This study is also to confirm the mediating effects of patient satisfaction between perceived service quality and behavioural compliance.A structured questionnaire was distributed to discharged patients who warded at the hospital for at least two days. To analyze the relationship between constructs, Smart PLS analysis technique was used. The findings provided empirical evidence that medical care and nursing care significantly influenced perceived service quality, patient satisfaction and behavioural compliance. Patient satisfaction mediated the perceived service quality and behavioural compliance. The results reveal that medical care and nursing care are the outstanding factors to determine perceived service quality, patient satisfaction and behavioural compliance. By evaluating the healthcare service quality, it is hoped to provide an insight to healthcare managers about the service quality dimensions and their relationship with patient satisfaction, and behavioural compliance.Although the concepts of perceived service quality, patient satisfaction, and behavioural compliance are explored frequently in healthcare service literature, there are few researches that focus on the effect of medical care and nursing care on discharged patients.
format	Article
author	Mohamed, Bahari Mohamad, Meriati Azizan, Noor Azlinna
author_facet	Mohamed, Bahari Mohamad, Meriati Azizan, Noor Azlinna
author_sort	Mohamed, Bahari
title	Technical quality and patient perception of hospital care quality
title_short	Technical quality and patient perception of hospital care quality
title_full	Technical quality and patient perception of hospital care quality
title_fullStr	Technical quality and patient perception of hospital care quality
title_full_unstemmed	Technical quality and patient perception of hospital care quality
title_sort	technical quality and patient perception of hospital care quality
publisher	WIDAD University college
publishDate	2017
url	http://irep.iium.edu.my/59388/ http://irep.iium.edu.my/59388/ http://irep.iium.edu.my/59388/1/Journal%20%20Vol1%20Oct2017%20WIDAD.pdf
first_indexed	2023-09-18T21:24:09Z
last_indexed	2023-09-18T21:24:09Z
_version_	1777412079257387008

Technical quality and patient perception of hospital care quality

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