Total quality management practices in Islamic banking system: a study in banking sector of Malaysia

Total quality management is evolving over time and like many other industries, it is practicing by Islamic banks in Malaysia. The objective of this study is to identify the need of TQM in Islamic banking system, to understand its role and challenges for implementation. We have used qualitative res...

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Main Authors: Islam, Mohd Aminul, Hossin, M.M
Format: Article
Language:English
Published: ENRICHED Publications 2017
Subjects:
Online Access:http://irep.iium.edu.my/60398/
http://irep.iium.edu.my/60398/
http://irep.iium.edu.my/60398/1/Published_JAMR.pdf
id iium-60398
recordtype eprints
spelling iium-603982017-12-24T15:46:31Z http://irep.iium.edu.my/60398/ Total quality management practices in Islamic banking system: a study in banking sector of Malaysia Islam, Mohd Aminul Hossin, M.M HG Finance HG3368 Islamic Banking and Finance HG4001 Financial management. Business finance. Corporation finance. Total quality management is evolving over time and like many other industries, it is practicing by Islamic banks in Malaysia. The objective of this study is to identify the need of TQM in Islamic banking system, to understand its role and challenges for implementation. We have used qualitative research methods by taking five interviews and observations of three banks that follow Islamic Shariah principles, located in International Islamic University Malaysia. The findings from this research were comprehensive. TQM significantly impact the performance of Islamic banking system by enhancing customer satisfaction with limited challenges. Continuous improvement of processes involves training of employees. More data can be collected from other banks in available course of time if permits. Research findings can be helpful for those banks who did not implement TQM yet. ENRICHED Publications 2017-12 Article PeerReviewed application/pdf en http://irep.iium.edu.my/60398/1/Published_JAMR.pdf Islam, Mohd Aminul and Hossin, M.M (2017) Total quality management practices in Islamic banking system: a study in banking sector of Malaysia. Journal of Advance Management Research, 5 (5). pp. 28-39. E-ISSN 2393-9664 http://jamrpublication.com/uploads/72/4059_pdf.pdf
repository_type Digital Repository
institution_category Local University
institution International Islamic University Malaysia
building IIUM Repository
collection Online Access
language English
topic HG Finance
HG3368 Islamic Banking and Finance
HG4001 Financial management. Business finance. Corporation finance.
spellingShingle HG Finance
HG3368 Islamic Banking and Finance
HG4001 Financial management. Business finance. Corporation finance.
Islam, Mohd Aminul
Hossin, M.M
Total quality management practices in Islamic banking system: a study in banking sector of Malaysia
description Total quality management is evolving over time and like many other industries, it is practicing by Islamic banks in Malaysia. The objective of this study is to identify the need of TQM in Islamic banking system, to understand its role and challenges for implementation. We have used qualitative research methods by taking five interviews and observations of three banks that follow Islamic Shariah principles, located in International Islamic University Malaysia. The findings from this research were comprehensive. TQM significantly impact the performance of Islamic banking system by enhancing customer satisfaction with limited challenges. Continuous improvement of processes involves training of employees. More data can be collected from other banks in available course of time if permits. Research findings can be helpful for those banks who did not implement TQM yet.
format Article
author Islam, Mohd Aminul
Hossin, M.M
author_facet Islam, Mohd Aminul
Hossin, M.M
author_sort Islam, Mohd Aminul
title Total quality management practices in Islamic banking system: a study in banking sector of Malaysia
title_short Total quality management practices in Islamic banking system: a study in banking sector of Malaysia
title_full Total quality management practices in Islamic banking system: a study in banking sector of Malaysia
title_fullStr Total quality management practices in Islamic banking system: a study in banking sector of Malaysia
title_full_unstemmed Total quality management practices in Islamic banking system: a study in banking sector of Malaysia
title_sort total quality management practices in islamic banking system: a study in banking sector of malaysia
publisher ENRICHED Publications
publishDate 2017
url http://irep.iium.edu.my/60398/
http://irep.iium.edu.my/60398/
http://irep.iium.edu.my/60398/1/Published_JAMR.pdf
first_indexed 2023-09-18T21:25:37Z
last_indexed 2023-09-18T21:25:37Z
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