Determinants of quality pledge among five-star hoteliers: a PLS-SEM approach

Abstract:Employee commitment to service quality so-called 'Quality Pledge' initially encompasses an employee's loyalty and their willingness to put an extra effort in their work by following the organizational values which lead them to remain in the organization. Nevertheless, in orde...

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Main Authors:	Ma’amor, Hairunnisa, Hashim, Nurhazirah, Achim, Nur'Ain, Muhamad Yunus, Nor Sara Nadia, Haque, A. K. M. Ahasanul
Format:	Conference or Workshop Item
Language:	English English English
Published:	2017
Subjects:	HF5001 Business. Business Administration
Online Access:	http://irep.iium.edu.my/60628/ http://irep.iium.edu.my/60628/ http://irep.iium.edu.my/60628/1/60628_Determinants%20of%20Quality%20Pledge_abstract.pdf http://irep.iium.edu.my/60628/2/60628_Determinants%20of%20Quality%20Pledge_tentative.pdf http://irep.iium.edu.my/60628/13/60628_Determinants%20of%20Quality%20Pledge_scopus.pdf

id	iium-60628
recordtype	eprints
spelling	iium-606282019-02-18T07:24:06Z http://irep.iium.edu.my/60628/ Determinants of quality pledge among five-star hoteliers: a PLS-SEM approach Ma’amor, Hairunnisa Hashim, Nurhazirah Achim, Nur'Ain Muhamad Yunus, Nor Sara Nadia Haque, A. K. M. Ahasanul HF5001 Business. Business Administration Abstract:Employee commitment to service quality so-called 'Quality Pledge' initially encompasses an employee's loyalty and their willingness to put an extra effort in their work by following the organizational values which lead them to remain in the organization. Nevertheless, in order to measure the quality pledge in five-star hotel industry, more investigation on the hoteliers ' ethical climate is required. Besides, hoteliers will look for and choose to work in the hotel that matches their ethical preferences. Therefore, the aim of this study is to determine the determinants of hotelier's ethical climate towards quality pledge. Convenient sampling was used, and 167 five-star hoteliers participated. Based on the findings, the results show that only benevolence and principled climates were the determinants of the hotelier's quality pledge. This study recommends that the hotel should maintain and cultivate suitable ethical climates based on employees commitment to service quality, thus enhance their commitment to provide excellent quality service. It is hoped that this research will contribute to the body of knowledge and shed some light on the possibility of achieving the national aims of becoming a high-income economy by 2050. 2017-09 Conference or Workshop Item NonPeerReviewed application/pdf en http://irep.iium.edu.my/60628/1/60628_Determinants%20of%20Quality%20Pledge_abstract.pdf application/pdf en http://irep.iium.edu.my/60628/2/60628_Determinants%20of%20Quality%20Pledge_tentative.pdf application/pdf en http://irep.iium.edu.my/60628/13/60628_Determinants%20of%20Quality%20Pledge_scopus.pdf Ma’amor, Hairunnisa and Hashim, Nurhazirah and Achim, Nur'Ain and Muhamad Yunus, Nor Sara Nadia and Haque, A. K. M. Ahasanul (2017) Determinants of quality pledge among five-star hoteliers: a PLS-SEM approach. In: 2017 2nd Recent Research in Social Sciences International Conference (SOCSIC 2017), 5th-7th Sept. 2017, Bangkok, Thailand. (Unpublished) https://socsic.org/
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English English
topic	HF5001 Business. Business Administration
spellingShingle	HF5001 Business. Business Administration Ma’amor, Hairunnisa Hashim, Nurhazirah Achim, Nur'Ain Muhamad Yunus, Nor Sara Nadia Haque, A. K. M. Ahasanul Determinants of quality pledge among five-star hoteliers: a PLS-SEM approach
description	Abstract:Employee commitment to service quality so-called 'Quality Pledge' initially encompasses an employee's loyalty and their willingness to put an extra effort in their work by following the organizational values which lead them to remain in the organization. Nevertheless, in order to measure the quality pledge in five-star hotel industry, more investigation on the hoteliers ' ethical climate is required. Besides, hoteliers will look for and choose to work in the hotel that matches their ethical preferences. Therefore, the aim of this study is to determine the determinants of hotelier's ethical climate towards quality pledge. Convenient sampling was used, and 167 five-star hoteliers participated. Based on the findings, the results show that only benevolence and principled climates were the determinants of the hotelier's quality pledge. This study recommends that the hotel should maintain and cultivate suitable ethical climates based on employees commitment to service quality, thus enhance their commitment to provide excellent quality service. It is hoped that this research will contribute to the body of knowledge and shed some light on the possibility of achieving the national aims of becoming a high-income economy by 2050.
format	Conference or Workshop Item
author	Ma’amor, Hairunnisa Hashim, Nurhazirah Achim, Nur'Ain Muhamad Yunus, Nor Sara Nadia Haque, A. K. M. Ahasanul
author_facet	Ma’amor, Hairunnisa Hashim, Nurhazirah Achim, Nur'Ain Muhamad Yunus, Nor Sara Nadia Haque, A. K. M. Ahasanul
author_sort	Ma’amor, Hairunnisa
title	Determinants of quality pledge among five-star hoteliers: a PLS-SEM approach
title_short	Determinants of quality pledge among five-star hoteliers: a PLS-SEM approach
title_full	Determinants of quality pledge among five-star hoteliers: a PLS-SEM approach
title_fullStr	Determinants of quality pledge among five-star hoteliers: a PLS-SEM approach
title_full_unstemmed	Determinants of quality pledge among five-star hoteliers: a PLS-SEM approach
title_sort	determinants of quality pledge among five-star hoteliers: a pls-sem approach
publishDate	2017
url	http://irep.iium.edu.my/60628/ http://irep.iium.edu.my/60628/ http://irep.iium.edu.my/60628/1/60628_Determinants%20of%20Quality%20Pledge_abstract.pdf http://irep.iium.edu.my/60628/2/60628_Determinants%20of%20Quality%20Pledge_tentative.pdf http://irep.iium.edu.my/60628/13/60628_Determinants%20of%20Quality%20Pledge_scopus.pdf
first_indexed	2023-09-18T21:25:57Z
last_indexed	2023-09-18T21:25:57Z
_version_	1777412192360988672

Determinants of quality pledge among five-star hoteliers: a PLS-SEM approach

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