Does organizational formalization facilitate voice and helping organizational citizenship behaviors? It depends on (national) uncertainty norms

Prosocial work behaviors in a globalized environment do not operate in a cultural vacuum. We assess to what extent voice and helping organizational citizenship behaviors (OCB) vary across cultures, depending on employees’ perceived level of organizational formalization and national uncertainty. We p...

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Main Authors:	Fischer, Ronald, Ferreira, María Cristina, Van Meurs, Nathalie, Gok, Kubilay, Jiang, Dingyu, Fontaine, Johnny R.J., Harb, Charles, Cieciuch, Jan, Achoui, Mustapha, Mendoza, Ma Socorro D., Hassan, Arif, Achmadi, Donna A., Mogaji, Andrew A., Abubakar, Amina A.
Format:	Article
Language:	English English English
Published:	Palgrave Macmillan UK 2019
Subjects:	HD28 Management. Industrial Management HF5001 Business. Business Administration HF5549 Personnel management
Online Access:	http://irep.iium.edu.my/60926/ http://irep.iium.edu.my/60926/ http://irep.iium.edu.my/60926/ http://irep.iium.edu.my/60926/1/60926_Does%20organizational%20formalization_article.pdf http://irep.iium.edu.my/60926/2/60926_Does%20organizational%20formalization_wos.pdf http://irep.iium.edu.my/60926/3/60926_Does%20organizational%20formalization_scopus.pdf

id	iium-60926
recordtype	eprints
spelling	iium-609262020-01-24T04:01:08Z http://irep.iium.edu.my/60926/ Does organizational formalization facilitate voice and helping organizational citizenship behaviors? It depends on (national) uncertainty norms Fischer, Ronald Ferreira, María Cristina Van Meurs, Nathalie Gok, Kubilay Jiang, Dingyu Fontaine, Johnny R.J. Harb, Charles Cieciuch, Jan Achoui, Mustapha Mendoza, Ma Socorro D. Hassan, Arif Achmadi, Donna A. Mogaji, Andrew A. Abubakar, Amina A. HD28 Management. Industrial Management HF5001 Business. Business Administration HF5549 Personnel management Prosocial work behaviors in a globalized environment do not operate in a cultural vacuum. We assess to what extent voice and helping organizational citizenship behaviors (OCB) vary across cultures, depending on employees’ perceived level of organizational formalization and national uncertainty. We predict that in contexts of uncertainty, cognitive resources are engaged in coping with this uncertainty. Organizational formalization can provide structure that frees up cognitive resources to engage in OCB. In contrast, in contexts of low uncertainty, organizational formalization is not necessary for providing structure and may increase constraints on discretionary behavior. A three-level hierarchical linear modeling analysis of data from 7,537 employees in 267 organizations across 17 countries provides broad support for our hypothesis: perceived organizational formalization is weakly related to OCB, but where uncertainty is high; formalization facilitates voice significantly, helping OCB to a lesser extent. Our findings contribute to clarifying the dynamics between perceptions of norms at organizational and national levels for understanding when employees may engage in helping and voice behaviors. The key implication is that managers can foster OCB through organizational formalization interventions in uncertain environments that are cognitively demanding. Palgrave Macmillan UK 2019-02-12 Article PeerReviewed application/pdf en http://irep.iium.edu.my/60926/1/60926_Does%20organizational%20formalization_article.pdf application/pdf en http://irep.iium.edu.my/60926/2/60926_Does%20organizational%20formalization_wos.pdf application/pdf en http://irep.iium.edu.my/60926/3/60926_Does%20organizational%20formalization_scopus.pdf Fischer, Ronald and Ferreira, María Cristina and Van Meurs, Nathalie and Gok, Kubilay and Jiang, Dingyu and Fontaine, Johnny R.J. and Harb, Charles and Cieciuch, Jan and Achoui, Mustapha and Mendoza, Ma Socorro D. and Hassan, Arif and Achmadi, Donna A. and Mogaji, Andrew A. and Abubakar, Amina A. (2019) Does organizational formalization facilitate voice and helping organizational citizenship behaviors? It depends on (national) uncertainty norms. Journal of International Business Studies, 50 (1). pp. 125-134. ISSN 0047-2506 E-ISSN 1478-6990 https://link.springer.com/article/10.1057/s41267-017-0132-6 10.1057/s41267-017-0132-6
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English English
topic	HD28 Management. Industrial Management HF5001 Business. Business Administration HF5549 Personnel management
spellingShingle	HD28 Management. Industrial Management HF5001 Business. Business Administration HF5549 Personnel management Fischer, Ronald Ferreira, María Cristina Van Meurs, Nathalie Gok, Kubilay Jiang, Dingyu Fontaine, Johnny R.J. Harb, Charles Cieciuch, Jan Achoui, Mustapha Mendoza, Ma Socorro D. Hassan, Arif Achmadi, Donna A. Mogaji, Andrew A. Abubakar, Amina A. Does organizational formalization facilitate voice and helping organizational citizenship behaviors? It depends on (national) uncertainty norms
description	Prosocial work behaviors in a globalized environment do not operate in a cultural vacuum. We assess to what extent voice and helping organizational citizenship behaviors (OCB) vary across cultures, depending on employees’ perceived level of organizational formalization and national uncertainty. We predict that in contexts of uncertainty, cognitive resources are engaged in coping with this uncertainty. Organizational formalization can provide structure that frees up cognitive resources to engage in OCB. In contrast, in contexts of low uncertainty, organizational formalization is not necessary for providing structure and may increase constraints on discretionary behavior. A three-level hierarchical linear modeling analysis of data from 7,537 employees in 267 organizations across 17 countries provides broad support for our hypothesis: perceived organizational formalization is weakly related to OCB, but where uncertainty is high; formalization facilitates voice significantly, helping OCB to a lesser extent. Our findings contribute to clarifying the dynamics between perceptions of norms at organizational and national levels for understanding when employees may engage in helping and voice behaviors. The key implication is that managers can foster OCB through organizational formalization interventions in uncertain environments that are cognitively demanding.
format	Article
author	Fischer, Ronald Ferreira, María Cristina Van Meurs, Nathalie Gok, Kubilay Jiang, Dingyu Fontaine, Johnny R.J. Harb, Charles Cieciuch, Jan Achoui, Mustapha Mendoza, Ma Socorro D. Hassan, Arif Achmadi, Donna A. Mogaji, Andrew A. Abubakar, Amina A.
author_facet	Fischer, Ronald Ferreira, María Cristina Van Meurs, Nathalie Gok, Kubilay Jiang, Dingyu Fontaine, Johnny R.J. Harb, Charles Cieciuch, Jan Achoui, Mustapha Mendoza, Ma Socorro D. Hassan, Arif Achmadi, Donna A. Mogaji, Andrew A. Abubakar, Amina A.
author_sort	Fischer, Ronald
title	Does organizational formalization facilitate voice and helping organizational citizenship behaviors? It depends on (national) uncertainty norms
title_short	Does organizational formalization facilitate voice and helping organizational citizenship behaviors? It depends on (national) uncertainty norms
title_full	Does organizational formalization facilitate voice and helping organizational citizenship behaviors? It depends on (national) uncertainty norms
title_fullStr	Does organizational formalization facilitate voice and helping organizational citizenship behaviors? It depends on (national) uncertainty norms
title_full_unstemmed	Does organizational formalization facilitate voice and helping organizational citizenship behaviors? It depends on (national) uncertainty norms
title_sort	does organizational formalization facilitate voice and helping organizational citizenship behaviors? it depends on (national) uncertainty norms
publisher	Palgrave Macmillan UK
publishDate	2019
url	http://irep.iium.edu.my/60926/ http://irep.iium.edu.my/60926/ http://irep.iium.edu.my/60926/ http://irep.iium.edu.my/60926/1/60926_Does%20organizational%20formalization_article.pdf http://irep.iium.edu.my/60926/2/60926_Does%20organizational%20formalization_wos.pdf http://irep.iium.edu.my/60926/3/60926_Does%20organizational%20formalization_scopus.pdf
first_indexed	2023-09-18T21:26:23Z
last_indexed	2023-09-18T21:26:23Z
_version_	1777412220031860736

Does organizational formalization facilitate voice and helping organizational citizenship behaviors? It depends on (national) uncertainty norms

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