E-business capability and value among retail SMEs: Some empirical evidence from Malaysia
Electronic business (e-business) can potentially develop SME’s adeptness and efficacy in facing the fast-changing and competitive business environment. Despite the success of many larger counterparts, SMEs are still lagging behind in using the Internet for their business especially in the contex...
| Main Authors: | , , , , |
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| Format: | Conference or Workshop Item |
| Language: | English English |
| Published: |
IEEE
2017
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/61000/ http://irep.iium.edu.my/61000/ http://irep.iium.edu.my/61000/ http://irep.iium.edu.my/61000/7/61000-E-Business%20Capability%20and%20Value.pdf http://irep.iium.edu.my/61000/8/61000-E-business%20capability%20and%20value%20among%20retail%20SMEs-SCOPUS.pdf |
| Summary: | Electronic business (e-business) can potentially
develop SME’s adeptness and efficacy in facing the fast-changing
and competitive business environment. Despite the success of
many larger counterparts, SMEs are still lagging behind in using
the Internet for their business especially in the context of
developing countries. Although it is observed that some SMEs are
beginning to catch up, still many of them do not realize full benefits
of e-business and face difficulties in generating e-business value.
This study presents some descriptive findings related to how retail
SMEs in Malaysia used the Internet and social networks to
support their business. Based on useful 200 survey responses from
SME owner/managers, descriptive results are discussed. The
findings indicate that most Malaysia retail SMEs focused on
information and transaction-based e-business capabilities rather
than integration with suppliers or partners. Additionally, most
perceived they gained business value as a result of their e-business
engagement. The findings provide insights on e-business
capability and value for the retail SMEs. |
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