Service quality, value, satisfaction and future intention in medical tourism

Medical tourism is a new and exciting industry due to its rapid growth and huge economic potential. Malaysia is joining the bandwagon with Thailand, Singapore, and India in being the main medical tourist destination countries in Asia. Medical tourism is a term that is loosely used to denote patients...

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Main Authors:	Abd Manaf, Noor Hazilah, Maulan, Suharni, Hussin, Husnayati, Jahn Kassim, Puteri Nemie, Alavi, Rokiah, Dahari, Zainurin
Format:	Article
Language:	English
Published:	UiTM Press, Universiti Teknologi Mara. 2017
Subjects:	H Social Sciences (General)
Online Access:	http://irep.iium.edu.my/61426/ http://irep.iium.edu.my/61426/ http://irep.iium.edu.my/61426/1/MEDICAL%20TOURISM%20JHTCA.pdf

id	iium-61426
recordtype	eprints
spelling	iium-614262018-01-16T02:42:27Z http://irep.iium.edu.my/61426/ Service quality, value, satisfaction and future intention in medical tourism Abd Manaf, Noor Hazilah Maulan, Suharni Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahari, Zainurin H Social Sciences (General) Medical tourism is a new and exciting industry due to its rapid growth and huge economic potential. Malaysia is joining the bandwagon with Thailand, Singapore, and India in being the main medical tourist destination countries in Asia. Medical tourism is a term that is loosely used to denote patients who travel abroad to another country for medical treatment, which may range from wellness services to invasive procedures such as a heart bypass or organ transplant. As a major medical tourism country, the study seeks to explore the impact of service quality on perceived value, patient satisfaction, and future intention of patients to seek medical services in the country again. This study also investigates the relationship between patient satisfaction and perceived value; and between future intention and perceived value. A structural model by using PLS-SEM was established from the research finding with data collected from 161 responses from medical tourists surveyed in major destination hospitals in Kuala Lumpur, Malacca, and Penang. UiTM Press, Universiti Teknologi Mara. 2017 Article PeerReviewed application/pdf en http://irep.iium.edu.my/61426/1/MEDICAL%20TOURISM%20JHTCA.pdf Abd Manaf, Noor Hazilah and Maulan, Suharni and Hussin, Husnayati and Jahn Kassim, Puteri Nemie and Alavi, Rokiah and Dahari, Zainurin (2017) Service quality, value, satisfaction and future intention in medical tourism. Journal of Tourism, Hospitality, and Culinary Arts, 9 (3). pp. 42-53. ISSN 1985-8914 E-ISSN 2590-3837 https://fhtm.uitm.edu.my/v2/images/jthca/Vol9Issue3/Chap-4.pdf
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	H Social Sciences (General)
spellingShingle	H Social Sciences (General) Abd Manaf, Noor Hazilah Maulan, Suharni Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahari, Zainurin Service quality, value, satisfaction and future intention in medical tourism
description	Medical tourism is a new and exciting industry due to its rapid growth and huge economic potential. Malaysia is joining the bandwagon with Thailand, Singapore, and India in being the main medical tourist destination countries in Asia. Medical tourism is a term that is loosely used to denote patients who travel abroad to another country for medical treatment, which may range from wellness services to invasive procedures such as a heart bypass or organ transplant. As a major medical tourism country, the study seeks to explore the impact of service quality on perceived value, patient satisfaction, and future intention of patients to seek medical services in the country again. This study also investigates the relationship between patient satisfaction and perceived value; and between future intention and perceived value. A structural model by using PLS-SEM was established from the research finding with data collected from 161 responses from medical tourists surveyed in major destination hospitals in Kuala Lumpur, Malacca, and Penang.
format	Article
author	Abd Manaf, Noor Hazilah Maulan, Suharni Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahari, Zainurin
author_facet	Abd Manaf, Noor Hazilah Maulan, Suharni Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahari, Zainurin
author_sort	Abd Manaf, Noor Hazilah
title	Service quality, value, satisfaction and future intention in medical tourism
title_short	Service quality, value, satisfaction and future intention in medical tourism
title_full	Service quality, value, satisfaction and future intention in medical tourism
title_fullStr	Service quality, value, satisfaction and future intention in medical tourism
title_full_unstemmed	Service quality, value, satisfaction and future intention in medical tourism
title_sort	service quality, value, satisfaction and future intention in medical tourism
publisher	UiTM Press, Universiti Teknologi Mara.
publishDate	2017
url	http://irep.iium.edu.my/61426/ http://irep.iium.edu.my/61426/ http://irep.iium.edu.my/61426/1/MEDICAL%20TOURISM%20JHTCA.pdf
first_indexed	2023-09-18T21:27:08Z
last_indexed	2023-09-18T21:27:08Z
_version_	1777412266458611712

Service quality, value, satisfaction and future intention in medical tourism

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