Nurturing spirituality among private university lecturers for a higher quality service performance

In today’s teaching environment, the professional lecturer faces many new challenges – from teaching, facilitating, doing administrative work to researching and serving in community services. They need to keep abreast of new changes in education technology and social needs to compete for students. O...

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Main Authors:	Saad, Mazni, Ahmad Shah, Norliana, Mohamad Mohan, Noor Malinda, Poniran, Halimi
Format:	Conference or Workshop Item
Language:	English
Published:	Arshad Ayub Graduate Business School 2018
Subjects:	H62 Study and teaching. Research
Online Access:	http://irep.iium.edu.my/65681/ http://irep.iium.edu.my/65681/ http://irep.iium.edu.my/65681/1/65681_Nurturing%20spirituality%20among%20private.pdf

id	iium-65681
recordtype	eprints
spelling	iium-656812018-09-20T03:45:10Z http://irep.iium.edu.my/65681/ Nurturing spirituality among private university lecturers for a higher quality service performance Saad, Mazni Ahmad Shah, Norliana Mohamad Mohan, Noor Malinda Poniran, Halimi H62 Study and teaching. Research In today’s teaching environment, the professional lecturer faces many new challenges – from teaching, facilitating, doing administrative work to researching and serving in community services. They need to keep abreast of new changes in education technology and social needs to compete for students. Often lack of subject expertise means a higher timetable load and a lot more new responsibilities that may contribute to a high level of stress and burn-out particularly among new lecturers in private universities. However, information on a lecturer’s coping ability, specifically referred to as spiritual intelligence (SQ) is limited and not yet understood. Thus, this study would like to investigate SQ and how it impacts performance by measuring quality services. The questionnaire survey is on a six-point Likert scale, with data collected from 127 lecturers of 20 private-owned universities located in Selangor, Malaysia. The results show that the SQ level among the young lecturers was quite high. The five sub-dimensions of SQ were found positive and significantly affected the lecturers’ performance. The standardized coefficients beta values indicate that the sub-dimensions of Transcendence and Meaning contributed to 37% and 31% Service Quality respectively. The study suggests that the universities must learn more about the lecturer’s SQ development and how to retain the lecturer’s SQ as they play the prime role of servicing an institution’s most important stakeholder – the students. Arshad Ayub Graduate Business School 2018-07-25 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/65681/1/65681_Nurturing%20spirituality%20among%20private.pdf Saad, Mazni and Ahmad Shah, Norliana and Mohamad Mohan, Noor Malinda and Poniran, Halimi (2018) Nurturing spirituality among private university lecturers for a higher quality service performance. In: AAGBS International Conference on Business Management 2018 (AiCoBM 2018), 25th-26th July 2018, Melaka. http://aicobm.uitm.edu.my/
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	H62 Study and teaching. Research
spellingShingle	H62 Study and teaching. Research Saad, Mazni Ahmad Shah, Norliana Mohamad Mohan, Noor Malinda Poniran, Halimi Nurturing spirituality among private university lecturers for a higher quality service performance
description	In today’s teaching environment, the professional lecturer faces many new challenges – from teaching, facilitating, doing administrative work to researching and serving in community services. They need to keep abreast of new changes in education technology and social needs to compete for students. Often lack of subject expertise means a higher timetable load and a lot more new responsibilities that may contribute to a high level of stress and burn-out particularly among new lecturers in private universities. However, information on a lecturer’s coping ability, specifically referred to as spiritual intelligence (SQ) is limited and not yet understood. Thus, this study would like to investigate SQ and how it impacts performance by measuring quality services. The questionnaire survey is on a six-point Likert scale, with data collected from 127 lecturers of 20 private-owned universities located in Selangor, Malaysia. The results show that the SQ level among the young lecturers was quite high. The five sub-dimensions of SQ were found positive and significantly affected the lecturers’ performance. The standardized coefficients beta values indicate that the sub-dimensions of Transcendence and Meaning contributed to 37% and 31% Service Quality respectively. The study suggests that the universities must learn more about the lecturer’s SQ development and how to retain the lecturer’s SQ as they play the prime role of servicing an institution’s most important stakeholder – the students.
format	Conference or Workshop Item
author	Saad, Mazni Ahmad Shah, Norliana Mohamad Mohan, Noor Malinda Poniran, Halimi
author_facet	Saad, Mazni Ahmad Shah, Norliana Mohamad Mohan, Noor Malinda Poniran, Halimi
author_sort	Saad, Mazni
title	Nurturing spirituality among private university lecturers for a higher quality service performance
title_short	Nurturing spirituality among private university lecturers for a higher quality service performance
title_full	Nurturing spirituality among private university lecturers for a higher quality service performance
title_fullStr	Nurturing spirituality among private university lecturers for a higher quality service performance
title_full_unstemmed	Nurturing spirituality among private university lecturers for a higher quality service performance
title_sort	nurturing spirituality among private university lecturers for a higher quality service performance
publisher	Arshad Ayub Graduate Business School
publishDate	2018
url	http://irep.iium.edu.my/65681/ http://irep.iium.edu.my/65681/ http://irep.iium.edu.my/65681/1/65681_Nurturing%20spirituality%20among%20private.pdf
first_indexed	2023-09-18T21:33:11Z
last_indexed	2023-09-18T21:33:11Z
_version_	1777412647215431680

Nurturing spirituality among private university lecturers for a higher quality service performance

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