Prioritization of service quality dimensions for healthcare sector using analytic hierarchy process
Due to the unique nature among the service industries, the overriding objective of the healthcare sector is to provide error free, impeccable services to their patients and clientele. It is not an option rather a norm for the healthcare sector to uphold and maintain the level of service that is quin...
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| Format: | Conference or Workshop Item |
| Language: | English English |
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2017
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| Online Access: | http://irep.iium.edu.my/65979/ http://irep.iium.edu.my/65979/13/65979-programme%20book.pdf http://irep.iium.edu.my/65979/1/IIT%20Kharagpur.pdf |