Measuring Lean Six Sigma and quality performance for healthcare organizations

Purpose – This study investigates applications of lean six sigma approaches and quality performance in Malaysian hospitals. It identifies five dimensions of lean six sigma conformance (i.e., continuous quality improvement, lean management initiatives, six sigma initiatives, patient safety and teamwo...

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Main Authors:	Ahmed, Selim, Manaf, Noor Hazilah, Islam, Rafikul
Format:	Article
Language:	English English English
Published:	Emerald Publishing Limited 2018
Subjects:	HF5001 Business. Business Administration
Online Access:	http://irep.iium.edu.my/66828/ http://irep.iium.edu.my/66828/ http://irep.iium.edu.my/66828/ http://irep.iium.edu.my/66828/7/66828%20Measuring%20Lean%20Six%20Sigma.pdf http://irep.iium.edu.my/66828/8/66828%20Measuring%20Lean%20Six%20Sigma%20SCOPUS.pdf http://irep.iium.edu.my/66828/19/66828_Measuring%20Lean%20Six%20Sigma%20and%20quality%20performance%20for%20healthcare%20organizations_WOS.pdf

id	iium-66828
recordtype	eprints
spelling	iium-668282019-01-24T07:05:54Z http://irep.iium.edu.my/66828/ Measuring Lean Six Sigma and quality performance for healthcare organizations Ahmed, Selim Manaf, Noor Hazilah Islam, Rafikul HF5001 Business. Business Administration Purpose – This study investigates applications of lean six sigma approaches and quality performance in Malaysian hospitals. It identifies five dimensions of lean six sigma conformance (i.e., continuous quality improvement, lean management initiatives, six sigma initiatives, patient safety and teamwork) and quality performance of the hospitals based on demographics such as gender, types of hospital and working experience. Design/methodology/approach – This study distributed 1007 self-administered survey questionnaires to hospital staff resulting in 438 useful responses with 43.5% response rate. Research data were analysed based on reliability analysis, exploratory factor analysis (EFA), independent samples t-tests and one-way ANOVA using SPSS version 23. Findings – Research findings indicate that there are significant differences between public and private hospital staff on lean management initiatives, six sigma initiatives, patient safety and teamwork. Private hospital staff perceives lean management initiatives, six sigma initiatives, patient safety and teamwork more favourably compared to public hospital staff. The present study findings also indicate that senior hospital staff (more than 10 years working experience) perceives patient safety and teamwork more favourably compared to other working experience groups. Research limitations/implications – Our research focused solely on the Malaysian health sector and thus the results might not be applicable to other countries. Originality/value – This research provides theoretical, methodological, and practical contributions for the lean six sigma approach and the research findings are expected to provide guidelines to enhance the level of quality performance in healthcare organisations in Malaysia as well as other countries. Emerald Publishing Limited 2018 Article PeerReviewed application/pdf en http://irep.iium.edu.my/66828/7/66828%20Measuring%20Lean%20Six%20Sigma.pdf application/pdf en http://irep.iium.edu.my/66828/8/66828%20Measuring%20Lean%20Six%20Sigma%20SCOPUS.pdf application/pdf en http://irep.iium.edu.my/66828/19/66828_Measuring%20Lean%20Six%20Sigma%20and%20quality%20performance%20for%20healthcare%20organizations_WOS.pdf Ahmed, Selim and Manaf, Noor Hazilah and Islam, Rafikul (2018) Measuring Lean Six Sigma and quality performance for healthcare organizations. International Journal of Quality and Service Sciences, 10 (3). pp. 267-278. ISSN 1756-669X https://www.emeraldinsight.com/doi/abs/10.1108/IJQSS-09-2017-0076 10.1108/IJQSS-09-2017-0076
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English English
topic	HF5001 Business. Business Administration
spellingShingle	HF5001 Business. Business Administration Ahmed, Selim Manaf, Noor Hazilah Islam, Rafikul Measuring Lean Six Sigma and quality performance for healthcare organizations
description	Purpose – This study investigates applications of lean six sigma approaches and quality performance in Malaysian hospitals. It identifies five dimensions of lean six sigma conformance (i.e., continuous quality improvement, lean management initiatives, six sigma initiatives, patient safety and teamwork) and quality performance of the hospitals based on demographics such as gender, types of hospital and working experience. Design/methodology/approach – This study distributed 1007 self-administered survey questionnaires to hospital staff resulting in 438 useful responses with 43.5% response rate. Research data were analysed based on reliability analysis, exploratory factor analysis (EFA), independent samples t-tests and one-way ANOVA using SPSS version 23. Findings – Research findings indicate that there are significant differences between public and private hospital staff on lean management initiatives, six sigma initiatives, patient safety and teamwork. Private hospital staff perceives lean management initiatives, six sigma initiatives, patient safety and teamwork more favourably compared to public hospital staff. The present study findings also indicate that senior hospital staff (more than 10 years working experience) perceives patient safety and teamwork more favourably compared to other working experience groups. Research limitations/implications – Our research focused solely on the Malaysian health sector and thus the results might not be applicable to other countries. Originality/value – This research provides theoretical, methodological, and practical contributions for the lean six sigma approach and the research findings are expected to provide guidelines to enhance the level of quality performance in healthcare organisations in Malaysia as well as other countries.
format	Article
author	Ahmed, Selim Manaf, Noor Hazilah Islam, Rafikul
author_facet	Ahmed, Selim Manaf, Noor Hazilah Islam, Rafikul
author_sort	Ahmed, Selim
title	Measuring Lean Six Sigma and quality performance for healthcare organizations
title_short	Measuring Lean Six Sigma and quality performance for healthcare organizations
title_full	Measuring Lean Six Sigma and quality performance for healthcare organizations
title_fullStr	Measuring Lean Six Sigma and quality performance for healthcare organizations
title_full_unstemmed	Measuring Lean Six Sigma and quality performance for healthcare organizations
title_sort	measuring lean six sigma and quality performance for healthcare organizations
publisher	Emerald Publishing Limited
publishDate	2018
url	http://irep.iium.edu.my/66828/ http://irep.iium.edu.my/66828/ http://irep.iium.edu.my/66828/ http://irep.iium.edu.my/66828/7/66828%20Measuring%20Lean%20Six%20Sigma.pdf http://irep.iium.edu.my/66828/8/66828%20Measuring%20Lean%20Six%20Sigma%20SCOPUS.pdf http://irep.iium.edu.my/66828/19/66828_Measuring%20Lean%20Six%20Sigma%20and%20quality%20performance%20for%20healthcare%20organizations_WOS.pdf
first_indexed	2023-09-18T21:34:54Z
last_indexed	2023-09-18T21:34:54Z
_version_	1777412755528089600

Measuring Lean Six Sigma and quality performance for healthcare organizations

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