Factors determinant of patients’ satisfaction towards health tourism in Malaysia

Health tourism is a new form of tourism which is increasingly getting popularity around the world. Recently, Malaysia has become a favourite destination for health tourism. In order for Malaysia to attract more health tourists, it is imperative to determine the crucial factors concerning patients’ s...

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Main Authors:	Haque, A. K. M. Ahasanul, , Farzana Yasmin, Anwar, Naila
Format:	Article
Language:	English
Published:	Research Publishing Academy (RPA) 2018
Subjects:	HF5001 Business. Business Administration
Online Access:	http://irep.iium.edu.my/67633/ http://irep.iium.edu.my/67633/ http://irep.iium.edu.my/67633/1/ITHJ-2018-01-05.pdf

id	iium-67633
recordtype	eprints
spelling	iium-676332019-01-08T03:26:51Z http://irep.iium.edu.my/67633/ Factors determinant of patients’ satisfaction towards health tourism in Malaysia Haque, A. K. M. Ahasanul , Farzana Yasmin Anwar, Naila HF5001 Business. Business Administration Health tourism is a new form of tourism which is increasingly getting popularity around the world. Recently, Malaysia has become a favourite destination for health tourism. In order for Malaysia to attract more health tourists, it is imperative to determine the crucial factors concerning patients’ satisfaction. This research has been designed to analyze the factors that may affect patients’ satisfaction with health tourism, particularly in the context of Malaysia. Specifically, the study tries to examine the relationship between patients’ satisfaction and cost, service quality, motivation, destination image and perceived value. With the aim of achieving these objectives, this study has developed a framework on the basis of prior studies. In addition, data has been collected via self-structured questionnaire from patients visiting Malaysia, specifically Kuala Lumpur for the purpose of health tourism. The collected data from the respective respondents were analyzed through Statistical Package for Social Sciences (SPSS). SPSS has been used in order to assess the demographic profile of the respondents, run exploratory factor analysis and multiple regression analysis. The findings of the study demonstrated that cost, service quality and motivation are significantly related to satisfaction toward health tourism, whereas destination image and perceived value are not. Research Publishing Academy (RPA) 2018 Article PeerReviewed application/pdf en http://irep.iium.edu.my/67633/1/ITHJ-2018-01-05.pdf Haque, A. K. M. Ahasanul and , Farzana Yasmin and Anwar, Naila (2018) Factors determinant of patients’ satisfaction towards health tourism in Malaysia. International Tourism and Hospitality Journal, 1 (1). pp. 1-18. ISSN 2616-518X E-ISSN 2616-4701 https://rpajournals.com/wp-content/uploads/2018/06/ITHJ-2018-01-05.pdf
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HF5001 Business. Business Administration
spellingShingle	HF5001 Business. Business Administration Haque, A. K. M. Ahasanul , Farzana Yasmin Anwar, Naila Factors determinant of patients’ satisfaction towards health tourism in Malaysia
description	Health tourism is a new form of tourism which is increasingly getting popularity around the world. Recently, Malaysia has become a favourite destination for health tourism. In order for Malaysia to attract more health tourists, it is imperative to determine the crucial factors concerning patients’ satisfaction. This research has been designed to analyze the factors that may affect patients’ satisfaction with health tourism, particularly in the context of Malaysia. Specifically, the study tries to examine the relationship between patients’ satisfaction and cost, service quality, motivation, destination image and perceived value. With the aim of achieving these objectives, this study has developed a framework on the basis of prior studies. In addition, data has been collected via self-structured questionnaire from patients visiting Malaysia, specifically Kuala Lumpur for the purpose of health tourism. The collected data from the respective respondents were analyzed through Statistical Package for Social Sciences (SPSS). SPSS has been used in order to assess the demographic profile of the respondents, run exploratory factor analysis and multiple regression analysis. The findings of the study demonstrated that cost, service quality and motivation are significantly related to satisfaction toward health tourism, whereas destination image and perceived value are not.
format	Article
author	Haque, A. K. M. Ahasanul , Farzana Yasmin Anwar, Naila
author_facet	Haque, A. K. M. Ahasanul , Farzana Yasmin Anwar, Naila
author_sort	Haque, A. K. M. Ahasanul
title	Factors determinant of patients’ satisfaction towards health tourism in Malaysia
title_short	Factors determinant of patients’ satisfaction towards health tourism in Malaysia
title_full	Factors determinant of patients’ satisfaction towards health tourism in Malaysia
title_fullStr	Factors determinant of patients’ satisfaction towards health tourism in Malaysia
title_full_unstemmed	Factors determinant of patients’ satisfaction towards health tourism in Malaysia
title_sort	factors determinant of patients’ satisfaction towards health tourism in malaysia
publisher	Research Publishing Academy (RPA)
publishDate	2018
url	http://irep.iium.edu.my/67633/ http://irep.iium.edu.my/67633/ http://irep.iium.edu.my/67633/1/ITHJ-2018-01-05.pdf
first_indexed	2023-09-18T21:36:00Z
last_indexed	2023-09-18T21:36:00Z
_version_	1777412824223449088

Factors determinant of patients’ satisfaction towards health tourism in Malaysia

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