Total Quality Management for Islamic financial institutions

Total Quality Management for Islamic financial institutions

The book deals with the issues how TQM principles can be applied to improve quality for Islamic financial institutions. There are 8 chapters, 1. Introduction to TQM, 2. Customer Satisfaction, 3. Engaging Employees through Suggestion System, 4. Continuous Improvement, 5. Benchmarking, 6. National Qua...

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Bibliographic Details
Main Author:	Islam, Rafikul
Format:	Book
Language:	English
Published:	International Council of Islamic Financial Educators 2016
Subjects:	HG1501 Banking HG3368 Islamic Banking and Finance
Online Access:	http://irep.iium.edu.my/69498/ http://irep.iium.edu.my/69498/1/ICIFE%20Book.pdf

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