Assessment of internet banking services continued use: role of socio-cognitive and relational view

Recently, continued use of information systems in general and particularly the context of internet banking has drawn increasing attention both in academic and trade literatures. However, different perspectives that determine the continued use of internet banking has been addressed. Given the long-te...

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Main Authors:	Kartiwi, Mira, Rfieda, Ali
Format:	Article
Language:	English English
Published:	Institute of Advanced Engineering and Science (IAES) 2018
Subjects:	H61.8 Communication of information HG1501 Banking T58.5 Information technology
Online Access:	http://irep.iium.edu.my/70892/ http://irep.iium.edu.my/70892/ http://irep.iium.edu.my/70892/ http://irep.iium.edu.my/70892/1/01.%20Kartiwi2018_Assessment%20of%20Internet%20Banking%20Services%20Continued.pdf http://irep.iium.edu.my/70892/7/70892_Assessment%20of%20internet%20banking%20services_scopus.pdf

id	iium-70892
recordtype	eprints
spelling	iium-708922019-07-12T07:55:10Z http://irep.iium.edu.my/70892/ Assessment of internet banking services continued use: role of socio-cognitive and relational view Kartiwi, Mira Rfieda, Ali H61.8 Communication of information HG1501 Banking T58.5 Information technology Recently, continued use of information systems in general and particularly the context of internet banking has drawn increasing attention both in academic and trade literatures. However, different perspectives that determine the continued use of internet banking has been addressed. Given the long-term goal of any business entity is to increase its productivity, expand its customer base and maximize revenues, it is crucial for banks offering internet banking services to focus on encouraging their customers to continually use internet banking. While emerging attention had been given on the assessment of continued use of internet banking services from single view, little of attention were given from researchers to combine different views in a single comprehensive model. Yet, it is believe that combining different views would provide a better understanding to the issues surrounding the continued use. Drawing on the literature, this study developed a model to determine factors that influence the continued use of internet banking by combining factors from the socio-cognitive view and the relational view. Using a survey questionnaire, 450 questionnaires were distributed to users of internet banking in Libya. A number of interesting findings emerged, among others, is the lack of association between trust and perception to continue using the internet banking services in Libya. Institute of Advanced Engineering and Science (IAES) 2018 Article PeerReviewed application/pdf en http://irep.iium.edu.my/70892/1/01.%20Kartiwi2018_Assessment%20of%20Internet%20Banking%20Services%20Continued.pdf application/pdf en http://irep.iium.edu.my/70892/7/70892_Assessment%20of%20internet%20banking%20services_scopus.pdf Kartiwi, Mira and Rfieda, Ali (2018) Assessment of internet banking services continued use: role of socio-cognitive and relational view. TELKOMNIKA (Telecommunication Computing Electronics and Control), 16 (6). pp. 2817-2827. ISSN 1693-6930 E-ISSN 2302-9293 http://journal.uad.ac.id/index.php/TELKOMNIKA/article/view/4059/pdf_901 10.12928/TELKOMNIKA.v16i6.4059
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	H61.8 Communication of information HG1501 Banking T58.5 Information technology
spellingShingle	H61.8 Communication of information HG1501 Banking T58.5 Information technology Kartiwi, Mira Rfieda, Ali Assessment of internet banking services continued use: role of socio-cognitive and relational view
description	Recently, continued use of information systems in general and particularly the context of internet banking has drawn increasing attention both in academic and trade literatures. However, different perspectives that determine the continued use of internet banking has been addressed. Given the long-term goal of any business entity is to increase its productivity, expand its customer base and maximize revenues, it is crucial for banks offering internet banking services to focus on encouraging their customers to continually use internet banking. While emerging attention had been given on the assessment of continued use of internet banking services from single view, little of attention were given from researchers to combine different views in a single comprehensive model. Yet, it is believe that combining different views would provide a better understanding to the issues surrounding the continued use. Drawing on the literature, this study developed a model to determine factors that influence the continued use of internet banking by combining factors from the socio-cognitive view and the relational view. Using a survey questionnaire, 450 questionnaires were distributed to users of internet banking in Libya. A number of interesting findings emerged, among others, is the lack of association between trust and perception to continue using the internet banking services in Libya.
format	Article
author	Kartiwi, Mira Rfieda, Ali
author_facet	Kartiwi, Mira Rfieda, Ali
author_sort	Kartiwi, Mira
title	Assessment of internet banking services continued use: role of socio-cognitive and relational view
title_short	Assessment of internet banking services continued use: role of socio-cognitive and relational view
title_full	Assessment of internet banking services continued use: role of socio-cognitive and relational view
title_fullStr	Assessment of internet banking services continued use: role of socio-cognitive and relational view
title_full_unstemmed	Assessment of internet banking services continued use: role of socio-cognitive and relational view
title_sort	assessment of internet banking services continued use: role of socio-cognitive and relational view
publisher	Institute of Advanced Engineering and Science (IAES)
publishDate	2018
url	http://irep.iium.edu.my/70892/ http://irep.iium.edu.my/70892/ http://irep.iium.edu.my/70892/ http://irep.iium.edu.my/70892/1/01.%20Kartiwi2018_Assessment%20of%20Internet%20Banking%20Services%20Continued.pdf http://irep.iium.edu.my/70892/7/70892_Assessment%20of%20internet%20banking%20services_scopus.pdf
first_indexed	2023-09-18T21:40:37Z
last_indexed	2023-09-18T21:40:37Z
_version_	1777413115402518528

Assessment of internet banking services continued use: role of socio-cognitive and relational view

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