Down-to-earth issues in information system use
This study proposes a new understanding of IS use that gives attention to the everyday 'Down-To- Earth' (DTE) issues that actually affect the success or quality of IS use. These differ from the kinds of issues discussed in the extant literature on IS use, in at least five main ways. The...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
Association for Information System (AIS) eLibrary
2013
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/70899/ http://irep.iium.edu.my/70899/ http://irep.iium.edu.my/70899/1/Dr.%20Hawa%20-%20PACIS_2013_Down-to-Earth%20Issues%20in%20Information%20System%20Use.pdf |
| Summary: | This study proposes a new understanding of IS use that gives attention to the everyday 'Down-To-
Earth' (DTE) issues that actually affect the success or quality of IS use. These differ from the kinds of
issues discussed in the extant literature on IS use, in at least five main ways. The DTE approach takes
the user's everyday perspective rather than that of management, IT suppliers or researchers. It widens
the often narrow focus on single aspects of IS use. It recognises the importance of indirect and hidden
issues, which are often overlooked. And it provides a way of coping with the plethora of issues that
result from this. To achieve this, the DTE approach makes use of the suite of fifteen aspects that
emerge from Dooyeweerd's philosophy of everyday life. Empirical research has been undertaken to
operationalize the DTE approach as a qualitative analysis method enriched with Dooyeweerd's
aspects. This showed that the kinds of issues found by the DTE approach are not only more numerous
than with conventional approaches, but also of different kinds, giving a richer and wider picture of IS
use. Contributions to theory, methodology and practice are briefly discussed |
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