Effects of six sigma initiatives in Malaysian private hospitals
Purpose – This study aims to investigate applications of Six Sigma methodology in Malaysian private hospitals. It measures Six Sigma initiatives of the private hospitals based on demographics such as gender, position and working experience. Design/methodology/approach – The present study measures...
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| Format: | Article |
| Language: | English English English |
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Emerald Group Publishing Ltd.
2019
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| Online Access: | http://irep.iium.edu.my/71732/ http://irep.iium.edu.my/71732/ http://irep.iium.edu.my/71732/ http://irep.iium.edu.my/71732/1/71732_Effects%20of%20Six%20Sigma%20initiatives_article.pdf http://irep.iium.edu.my/71732/2/71732_Effects%20of%20Six%20Sigma%20initiatives_wos.pdf http://irep.iium.edu.my/71732/3/71732_Effects%20of%20Six%20Sigma%20initiatives_scopus.pdf |
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iium-717322019-07-12T02:39:36Z http://irep.iium.edu.my/71732/ Effects of six sigma initiatives in Malaysian private hospitals Ahmed, Selim Abd. Manaf, Noor Hazilah Islam, Rafikul H Social Sciences (General) HB3711 Business cycles. Economic fluctuations HF Commerce Purpose – This study aims to investigate applications of Six Sigma methodology in Malaysian private hospitals. It measures Six Sigma initiatives of the private hospitals based on demographics such as gender, position and working experience. Design/methodology/approach – The present study measures Six Sigma initiatives of private hospitals and used stratified random sampling to collect data from eight selected hospitals in Peninsular Malaysia. The respondents of the study include doctors, nurses, pharmacists and medical laboratory technologists. In this study, 520 questionnaires were distributed to respondents who are working in Malaysian private hospitals. In total, 251 responses were received (48.27 per cent response rate). The descriptive analysis, independent samples t-test and one-way ANOVA were undertaken using SPSS version 23. Findings – The findings of this study indicate that male respondents have better perception on four aspects of Six Sigma applications such as process improvement tools, process improvement methods, manage quality improvement activities and formal planning process compared to female respondents. The research findings also indicate that doctors have better perception regarding process improvement tools to measure quality improvement process, leadership to continuous improvement processes, training in process improvement tools for employees’ skill improvement compared to nurses, pharmacists, medical laboratory technologists. Research limitations/implications – The present research focussed solely on the Malaysian private hospitals, and thus the results might not be applicable to other countries. This study focussed on Six Sigma initiatives of private hospitals in Malaysia, while the future research may consider investigating the difference or conformance between private and public hospitals on Six Sigma initiatives and its relationship with quality performance. In addition, present study findings are expected to provide guidelines to enhance the applications of Six Sigma methodology in private hospitals in Malaysia as well as other countries. Originality/value – This research provides theoretical and practical contributions for the Six Sigma initiatives in private hospitals. Most of the past studies of Six Sigma initiatives are centred on manufacturing sector, but few empirical studies have been conducted on the health-care organisation. Thus, findings of the present study on the health-care sector contribute to the on-going pursuit of knowledge in the area of Six Sigma by using the strength of related theories and parent disciplines. Emerald Group Publishing Ltd. 2019-03-04 Article PeerReviewed application/pdf en http://irep.iium.edu.my/71732/1/71732_Effects%20of%20Six%20Sigma%20initiatives_article.pdf application/pdf en http://irep.iium.edu.my/71732/2/71732_Effects%20of%20Six%20Sigma%20initiatives_wos.pdf application/pdf en http://irep.iium.edu.my/71732/3/71732_Effects%20of%20Six%20Sigma%20initiatives_scopus.pdf Ahmed, Selim and Abd. Manaf, Noor Hazilah and Islam, Rafikul (2019) Effects of six sigma initiatives in Malaysian private hospitals. International Journal of Lean Six Sigma, 10 (1). pp. 44-57. ISSN 2040-4166 E-ISSN 2040-4174 https://www.emeraldinsight.com/doi/pdfplus/10.1108/IJLSS-08-2017-0099 10.1108/IJLSS-08-2017-0099 |
| repository_type |
Digital Repository |
| institution_category |
Local University |
| institution |
International Islamic University Malaysia |
| building |
IIUM Repository |
| collection |
Online Access |
| language |
English English English |
| topic |
H Social Sciences (General) HB3711 Business cycles. Economic fluctuations HF Commerce |
| spellingShingle |
H Social Sciences (General) HB3711 Business cycles. Economic fluctuations HF Commerce Ahmed, Selim Abd. Manaf, Noor Hazilah Islam, Rafikul Effects of six sigma initiatives in Malaysian private hospitals |
| description |
Purpose – This study aims to investigate applications of Six Sigma methodology in Malaysian private
hospitals. It measures Six Sigma initiatives of the private hospitals based on demographics such as gender,
position and working experience.
Design/methodology/approach – The present study measures Six Sigma initiatives of private
hospitals and used stratified random sampling to collect data from eight selected hospitals in Peninsular
Malaysia. The respondents of the study include doctors, nurses, pharmacists and medical laboratory
technologists. In this study, 520 questionnaires were distributed to respondents who are working in
Malaysian private hospitals. In total, 251 responses were received (48.27 per cent response rate). The
descriptive analysis, independent samples t-test and one-way ANOVA were undertaken using SPSS
version 23.
Findings – The findings of this study indicate that male respondents have better perception on four
aspects of Six Sigma applications such as process improvement tools, process improvement methods,
manage quality improvement activities and formal planning process compared to female respondents.
The research findings also indicate that doctors have better perception regarding process improvement
tools to measure quality improvement process, leadership to continuous improvement processes,
training in process improvement tools for employees’ skill improvement compared to nurses,
pharmacists, medical laboratory technologists.
Research limitations/implications – The present research focussed solely on the Malaysian
private hospitals, and thus the results might not be applicable to other countries. This study focussed on
Six Sigma initiatives of private hospitals in Malaysia, while the future research may consider
investigating the difference or conformance between private and public hospitals on Six Sigma
initiatives and its relationship with quality performance. In addition, present study findings are
expected to provide guidelines to enhance the applications of Six Sigma methodology in private
hospitals in Malaysia as well as other countries.
Originality/value – This research provides theoretical and practical contributions for the Six Sigma
initiatives in private hospitals. Most of the past studies of Six Sigma initiatives are centred on manufacturing
sector, but few empirical studies have been conducted on the health-care organisation. Thus, findings of the
present study on the health-care sector contribute to the on-going pursuit of knowledge in the area of Six
Sigma by using the strength of related theories and parent disciplines. |
| format |
Article |
| author |
Ahmed, Selim Abd. Manaf, Noor Hazilah Islam, Rafikul |
| author_facet |
Ahmed, Selim Abd. Manaf, Noor Hazilah Islam, Rafikul |
| author_sort |
Ahmed, Selim |
| title |
Effects of six sigma initiatives in Malaysian private hospitals |
| title_short |
Effects of six sigma initiatives in Malaysian private hospitals |
| title_full |
Effects of six sigma initiatives in Malaysian private hospitals |
| title_fullStr |
Effects of six sigma initiatives in Malaysian private hospitals |
| title_full_unstemmed |
Effects of six sigma initiatives in Malaysian private hospitals |
| title_sort |
effects of six sigma initiatives in malaysian private hospitals |
| publisher |
Emerald Group Publishing Ltd. |
| publishDate |
2019 |
| url |
http://irep.iium.edu.my/71732/ http://irep.iium.edu.my/71732/ http://irep.iium.edu.my/71732/ http://irep.iium.edu.my/71732/1/71732_Effects%20of%20Six%20Sigma%20initiatives_article.pdf http://irep.iium.edu.my/71732/2/71732_Effects%20of%20Six%20Sigma%20initiatives_wos.pdf http://irep.iium.edu.my/71732/3/71732_Effects%20of%20Six%20Sigma%20initiatives_scopus.pdf |
| first_indexed |
2023-09-18T21:41:43Z |
| last_indexed |
2023-09-18T21:41:43Z |
| _version_ |
1777413184646283264 |