The effect of organisational structure on quality management in public hospitals in a developing nation: a comparative study between district, state and national level hospitals in Malaysia
The objective of the study was to empirically assess the practice of quality management among employees of Malaysian public hospitals at the district, state and national level hospitals. Comparative analysis on the practice of quality management was made among the three groups of hospitals. Self-a...
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Korean Society for Quality Management
2006
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| Online Access: | http://irep.iium.edu.my/7314/ http://irep.iium.edu.my/7314/1/The_Effect_of_Organisational_Structure_on_Quality_Management_in_Public_Hospitals_in_a_Developing_Nation.pdf |
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iium-73142017-08-01T08:15:14Z http://irep.iium.edu.my/7314/ The effect of organisational structure on quality management in public hospitals in a developing nation: a comparative study between district, state and national level hospitals in Malaysia Abd. Manaf, Noor Hazilah H Social Sciences (General) The objective of the study was to empirically assess the practice of quality management among employees of Malaysian public hospitals at the district, state and national level hospitals. Comparative analysis on the practice of quality management was made among the three groups of hospitals. Self-administered questionnaire was the main method of data collection. Twenty-three public hospitals throughout Peninsular Malaysia participated in the survey. Practice of quality management was found to be significantly higher in district hospitals than in the national referral centre, which is based in the capital city of Kuala Lumpur. However, there was no significant difference in perception of implementation outcome between the three levels of hospitals. Among the factors of quality management, teamwork was found to be significantly higher in district hospitals than in state hospitals and the national referral centre. Leadership and management commitment was found to be significantly higher in district and state hospitals than in the national referral centre. The effect of organizational structure could have an effect on practice of quality management. Korean Society for Quality Management 2006 Article PeerReviewed application/pdf en http://irep.iium.edu.my/7314/1/The_Effect_of_Organisational_Structure_on_Quality_Management_in_Public_Hospitals_in_a_Developing_Nation.pdf Abd. Manaf, Noor Hazilah (2006) The effect of organisational structure on quality management in public hospitals in a developing nation: a comparative study between district, state and national level hospitals in Malaysia. The Asian Journal on Quality, 7 (1). pp. 161-176. ISSN 1598-2688 |
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Digital Repository |
| institution_category |
Local University |
| institution |
International Islamic University Malaysia |
| building |
IIUM Repository |
| collection |
Online Access |
| language |
English |
| topic |
H Social Sciences (General) |
| spellingShingle |
H Social Sciences (General) Abd. Manaf, Noor Hazilah The effect of organisational structure on quality management in public hospitals in a developing nation: a comparative study between district, state and national level hospitals in Malaysia |
| description |
The objective of the study was to empirically assess the practice of quality management among employees of Malaysian public hospitals at the district, state and national level hospitals. Comparative analysis on the practice of quality management was made among the three groups of hospitals. Self-administered questionnaire was the main method of data collection. Twenty-three public hospitals throughout Peninsular Malaysia participated in the survey. Practice of quality management was found to be significantly higher in district hospitals than in the national referral centre, which is based in the capital city of Kuala Lumpur. However, there was no significant difference in perception of implementation outcome between the three levels of hospitals. Among the factors of quality management, teamwork was found to be significantly higher in district hospitals than in state hospitals and the national referral centre. Leadership and management commitment was found to be significantly higher in district and state hospitals than in the national referral centre. The effect of organizational structure could have an effect on practice of quality management. |
| format |
Article |
| author |
Abd. Manaf, Noor Hazilah |
| author_facet |
Abd. Manaf, Noor Hazilah |
| author_sort |
Abd. Manaf, Noor Hazilah |
| title |
The effect of organisational structure on quality management in public hospitals in a developing nation: a comparative study between district, state and national level hospitals in Malaysia |
| title_short |
The effect of organisational structure on quality management in public hospitals in a developing nation: a comparative study between district, state and national level hospitals in Malaysia |
| title_full |
The effect of organisational structure on quality management in public hospitals in a developing nation: a comparative study between district, state and national level hospitals in Malaysia |
| title_fullStr |
The effect of organisational structure on quality management in public hospitals in a developing nation: a comparative study between district, state and national level hospitals in Malaysia |
| title_full_unstemmed |
The effect of organisational structure on quality management in public hospitals in a developing nation: a comparative study between district, state and national level hospitals in Malaysia |
| title_sort |
effect of organisational structure on quality management in public hospitals in a developing nation: a comparative study between district, state and national level hospitals in malaysia |
| publisher |
Korean Society for Quality Management |
| publishDate |
2006 |
| url |
http://irep.iium.edu.my/7314/ http://irep.iium.edu.my/7314/1/The_Effect_of_Organisational_Structure_on_Quality_Management_in_Public_Hospitals_in_a_Developing_Nation.pdf |
| first_indexed |
2023-09-18T20:16:39Z |
| last_indexed |
2023-09-18T20:16:39Z |
| _version_ |
1777407832142905344 |