New public management and alternative service delivery in senior citizen care services

Many governments are facing financial challenges that call for a reduction in public spending. One way to address this challenge is to adopt new public management (NPM). Under NPM, alternative service delivery (ASD) provides opportunities to third parties to be involved in the provision of services....

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Main Authors:	Mohd Alwi, Norhayati, Alias, Intan Aidura, Mat Yasin, Fatimah
Format:	Conference or Workshop Item
Language:	English English
Published:	2019
Subjects:	HF Commerce HF5001 Business. Business Administration
Online Access:	http://irep.iium.edu.my/74709/ http://irep.iium.edu.my/74709/13/74709%20New%20Public%20Management.pdf http://irep.iium.edu.my/74709/12/74709%20New%20Public%20Management%20and%20Alternative%20Service%20Delivery.pdf

id	iium-74709
recordtype	eprints
spelling	iium-747092019-10-24T08:37:16Z http://irep.iium.edu.my/74709/ New public management and alternative service delivery in senior citizen care services Mohd Alwi, Norhayati Alias, Intan Aidura Mat Yasin, Fatimah HF Commerce HF5001 Business. Business Administration Many governments are facing financial challenges that call for a reduction in public spending. One way to address this challenge is to adopt new public management (NPM). Under NPM, alternative service delivery (ASD) provides opportunities to third parties to be involved in the provision of services. Generally, the objective of this study is to provide some insights on the business model of ASD under the NPM for senior citizen care services. Specifically, the study highlights the level of involvement of third party as well as the financial sustainability and challenges that the third party might be facing when providing senior citizens care services. This study collects data on the financial sustainability of 16 NGOs that are providing senior citizen residential care services around Peninsular Malaysia. Survey questionnaires were given to assess their financial sustainability. The top management of the NGOs was also interviewed to obtain further insights. The study highlighted that the NGOs rely on several financial resources to manage the care services. Most of the centres have minimal facilities and a small number of staff. The findings of the study may guide the proposed business model and strategies for ASD implementation in senior citizen care services 2019 Conference or Workshop Item NonPeerReviewed application/pdf en http://irep.iium.edu.my/74709/13/74709%20New%20Public%20Management.pdf application/pdf en http://irep.iium.edu.my/74709/12/74709%20New%20Public%20Management%20and%20Alternative%20Service%20Delivery.pdf Mohd Alwi, Norhayati and Alias, Intan Aidura and Mat Yasin, Fatimah (2019) New public management and alternative service delivery in senior citizen care services. In: IIUM International Conference on Business Management (IICBM 2019), 10th-11th July 2019, Kuala Lumpur. (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	HF Commerce HF5001 Business. Business Administration
spellingShingle	HF Commerce HF5001 Business. Business Administration Mohd Alwi, Norhayati Alias, Intan Aidura Mat Yasin, Fatimah New public management and alternative service delivery in senior citizen care services
description	Many governments are facing financial challenges that call for a reduction in public spending. One way to address this challenge is to adopt new public management (NPM). Under NPM, alternative service delivery (ASD) provides opportunities to third parties to be involved in the provision of services. Generally, the objective of this study is to provide some insights on the business model of ASD under the NPM for senior citizen care services. Specifically, the study highlights the level of involvement of third party as well as the financial sustainability and challenges that the third party might be facing when providing senior citizens care services. This study collects data on the financial sustainability of 16 NGOs that are providing senior citizen residential care services around Peninsular Malaysia. Survey questionnaires were given to assess their financial sustainability. The top management of the NGOs was also interviewed to obtain further insights. The study highlighted that the NGOs rely on several financial resources to manage the care services. Most of the centres have minimal facilities and a small number of staff. The findings of the study may guide the proposed business model and strategies for ASD implementation in senior citizen care services
format	Conference or Workshop Item
author	Mohd Alwi, Norhayati Alias, Intan Aidura Mat Yasin, Fatimah
author_facet	Mohd Alwi, Norhayati Alias, Intan Aidura Mat Yasin, Fatimah
author_sort	Mohd Alwi, Norhayati
title	New public management and alternative service delivery in senior citizen care services
title_short	New public management and alternative service delivery in senior citizen care services
title_full	New public management and alternative service delivery in senior citizen care services
title_fullStr	New public management and alternative service delivery in senior citizen care services
title_full_unstemmed	New public management and alternative service delivery in senior citizen care services
title_sort	new public management and alternative service delivery in senior citizen care services
publishDate	2019
url	http://irep.iium.edu.my/74709/ http://irep.iium.edu.my/74709/13/74709%20New%20Public%20Management.pdf http://irep.iium.edu.my/74709/12/74709%20New%20Public%20Management%20and%20Alternative%20Service%20Delivery.pdf
first_indexed	2023-09-18T21:45:44Z
last_indexed	2023-09-18T21:45:44Z
_version_	1777413436801548288

New public management and alternative service delivery in senior citizen care services

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