Doctor – patient communication: What Malaysia needs

Doctor-patient communication is a crucial, unique yet complex relationship in clinical practice due to its therapeutic qualities. With the current emphasis on patient-centred care and patient autonomy, medical practitioners are not only expected to possess clinical and biomedical knowledge but also...

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Main Authors:	Ariffin, Adlina, Mat Zain, Nora, Abdul Manaf, Aini Maznina, Mahmud, Murni
Format:	Conference or Workshop Item
Language:	English
Published:	2019
Subjects:	H61.8 Communication of information
Online Access:	http://irep.iium.edu.my/75075/ http://irep.iium.edu.my/75075/25/adlina1.pdf

id	iium-75075
recordtype	eprints
spelling	iium-750752019-10-23T08:20:32Z http://irep.iium.edu.my/75075/ Doctor – patient communication: What Malaysia needs Ariffin, Adlina Mat Zain, Nora Abdul Manaf, Aini Maznina Mahmud, Murni H61.8 Communication of information Doctor-patient communication is a crucial, unique yet complex relationship in clinical practice due to its therapeutic qualities. With the current emphasis on patient-centred care and patient autonomy, medical practitioners are not only expected to possess clinical and biomedical knowledge but also the skills to develop a therapeutic doctor-patient relationship (Ha & Longnecker, 2010). Nevertheless, this expectation proves to be an uphill battle to physicians as evidenced from patient complaints which among others include lack of appropriate non-verbal behaviours, absence of paralinguistic elements, lack of trust and empathy (Kee, 2018). Moreover, unsatisfactory doctor-patient communication has been identified as one of the major elements in litigation cases in the medical field (Elango, 2003; Steven Chow in Chin, 2013; B-Lynch et al. (1997) in Lum, n.d). Among the fundamental factors which lead to this predicament is the ineffective training of communication skills at the medical schools (Franco et al.,2018; Jillian, 2017; Kee, 2018; Loureiro, 2017). Upon realising the gravity of the issue, this project aspires to develop a training model on doctor-patient communication skills based on patient-centred approach. The model will give more emphasis on the linguistics and psychosocial aspects of communication. Method: Utilising both qualitative and quantitative approaches, the project aims to identify 1) the key communicative features and 2) the key clinical and psychosocial features to be incorporated in the model. It will then operationalise these features to conceptualise an expert assistance system which shall be used in the training of future physicians. Conclusion: The findings from this research are significant in improvising and enhancing the current training on communication skills provided at the medical schools. With a more ‘humane’ approach to training, indirectly, it will increase the effectiveness in the delivery of health care and achieve sustainability in good health and well-being (SDG3) of the nation. 2019-10-09 Conference or Workshop Item NonPeerReviewed application/pdf en http://irep.iium.edu.my/75075/25/adlina1.pdf Ariffin, Adlina and Mat Zain, Nora and Abdul Manaf, Aini Maznina and Mahmud, Murni (2019) Doctor – patient communication: What Malaysia needs. In: Medical Research Symposium 2019: Expanding Research Collaboration in Health, IIUM Medical Centre, Kuantan Pahang. (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	H61.8 Communication of information
spellingShingle	H61.8 Communication of information Ariffin, Adlina Mat Zain, Nora Abdul Manaf, Aini Maznina Mahmud, Murni Doctor – patient communication: What Malaysia needs
description	Doctor-patient communication is a crucial, unique yet complex relationship in clinical practice due to its therapeutic qualities. With the current emphasis on patient-centred care and patient autonomy, medical practitioners are not only expected to possess clinical and biomedical knowledge but also the skills to develop a therapeutic doctor-patient relationship (Ha & Longnecker, 2010). Nevertheless, this expectation proves to be an uphill battle to physicians as evidenced from patient complaints which among others include lack of appropriate non-verbal behaviours, absence of paralinguistic elements, lack of trust and empathy (Kee, 2018). Moreover, unsatisfactory doctor-patient communication has been identified as one of the major elements in litigation cases in the medical field (Elango, 2003; Steven Chow in Chin, 2013; B-Lynch et al. (1997) in Lum, n.d). Among the fundamental factors which lead to this predicament is the ineffective training of communication skills at the medical schools (Franco et al.,2018; Jillian, 2017; Kee, 2018; Loureiro, 2017). Upon realising the gravity of the issue, this project aspires to develop a training model on doctor-patient communication skills based on patient-centred approach. The model will give more emphasis on the linguistics and psychosocial aspects of communication. Method: Utilising both qualitative and quantitative approaches, the project aims to identify 1) the key communicative features and 2) the key clinical and psychosocial features to be incorporated in the model. It will then operationalise these features to conceptualise an expert assistance system which shall be used in the training of future physicians. Conclusion: The findings from this research are significant in improvising and enhancing the current training on communication skills provided at the medical schools. With a more ‘humane’ approach to training, indirectly, it will increase the effectiveness in the delivery of health care and achieve sustainability in good health and well-being (SDG3) of the nation.
format	Conference or Workshop Item
author	Ariffin, Adlina Mat Zain, Nora Abdul Manaf, Aini Maznina Mahmud, Murni
author_facet	Ariffin, Adlina Mat Zain, Nora Abdul Manaf, Aini Maznina Mahmud, Murni
author_sort	Ariffin, Adlina
title	Doctor – patient communication: What Malaysia needs
title_short	Doctor – patient communication: What Malaysia needs
title_full	Doctor – patient communication: What Malaysia needs
title_fullStr	Doctor – patient communication: What Malaysia needs
title_full_unstemmed	Doctor – patient communication: What Malaysia needs
title_sort	doctor – patient communication: what malaysia needs
publishDate	2019
url	http://irep.iium.edu.my/75075/ http://irep.iium.edu.my/75075/25/adlina1.pdf
first_indexed	2023-09-18T21:46:15Z
last_indexed	2023-09-18T21:46:15Z
_version_	1777413469063086080

Doctor – patient communication: What Malaysia needs

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