Factors influencing consumers’ adoption of Islamic mobile banking services in Malaysia: an approach of partial least squares (PLS)

Purpose – This paper aims to test the factors that can influence the adoption of Islamic mobile banking services among the current users in Malaysia. Design/methodology/approach – A sample of 250 current users of Islamic mobile banking services provided opinions about their intention to adopt Isl...

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Main Authors:	Mohd Thas Thaker, Mohamed Asmy, Allah Pitchay, Anwar, Mohd Thas Thaker, Hassanudin, Amin, Md Fouad
Format:	Article
Language:	English English
Published:	Emerald Group Publishing Ltd. 2019
Subjects:	H Social Sciences (General) HB126.4 Islamic Economics HG3368 Islamic Banking and Finance
Online Access:	http://irep.iium.edu.my/75577/ http://irep.iium.edu.my/75577/ http://irep.iium.edu.my/75577/ http://irep.iium.edu.my/75577/1/75577_Factors%20influencing%20consumers%E2%80%99%20adoption%20of%20Islamic.pdf http://irep.iium.edu.my/75577/2/75577_Factors%20influencing%20consumers%E2%80%99%20adoption%20of%20Islamic_SCOPUS.pdf

id	iium-75577
recordtype	eprints
spelling	iium-755772020-01-09T17:04:39Z http://irep.iium.edu.my/75577/ Factors influencing consumers’ adoption of Islamic mobile banking services in Malaysia: an approach of partial least squares (PLS) Mohd Thas Thaker, Mohamed Asmy Allah Pitchay, Anwar Mohd Thas Thaker, Hassanudin Amin, Md Fouad H Social Sciences (General) HB126.4 Islamic Economics HG3368 Islamic Banking and Finance Purpose – This paper aims to test the factors that can influence the adoption of Islamic mobile banking services among the current users in Malaysia. Design/methodology/approach – A sample of 250 current users of Islamic mobile banking services provided opinions about their intention to adopt Islamic mobile banking services. Later, the data are analysed using partial least squares approach. Findings – Perceived usefulness and risk are the factors that influence the intention to adopt Islamic mobile banking services among the existing users. Research limitations/implications – There are some limitations of the current study. The sample size and area of study becomes the obvious limitations. Thus, there is a need for caution in the interpretation of the results and the conclusion cannot be as generalised. Besides, the use of current factors might limit the ability to explore other potentially important determinants of the users. Thus, future research can be conducted by incorporating new factors and provide new insights for Islamic mobile banking services. In addition, the sample is biased towards people who are currently using mobile banking services. Practical implications – By understanding these factors among the customers, it would help the industry player, particularly Islamic financial institutions to plan and strategise appropriate policies and support necessary programme on diversifying and promoting financial transaction using mobile banking services among their existing and potential customers. Originality/value – This paper offers an additional literature on Islamic mobile banking, especially from the Malaysian context. There is a lack of study that focusses on Islamic mobile banking services. The paper is considered to be the first attempt to examine factors that influence Malaysian Islamic banking customers to adopt Islamic mobile banking services, which is not often considered in previous studies Emerald Group Publishing Ltd. 2019-11-11 Article PeerReviewed application/pdf en http://irep.iium.edu.my/75577/1/75577_Factors%20influencing%20consumers%E2%80%99%20adoption%20of%20Islamic.pdf application/pdf en http://irep.iium.edu.my/75577/2/75577_Factors%20influencing%20consumers%E2%80%99%20adoption%20of%20Islamic_SCOPUS.pdf Mohd Thas Thaker, Mohamed Asmy and Allah Pitchay, Anwar and Mohd Thas Thaker, Hassanudin and Amin, Md Fouad (2019) Factors influencing consumers’ adoption of Islamic mobile banking services in Malaysia: an approach of partial least squares (PLS). Journal of Islamic Marketing, 10 (4). pp. 1037-1056. E-ISSN 1759-0833 https://www.emerald.com/insight/content/doi/10.1108/JIMA-04-2018-0065/full/pdf?title=factors-influencing-consumers-adoption-of-islamic-mobile-banking-services-in-malaysia-an-approach-of-partial-least-squares-pls 10.1108/JIMA-04-2018-0065
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	H Social Sciences (General) HB126.4 Islamic Economics HG3368 Islamic Banking and Finance
spellingShingle	H Social Sciences (General) HB126.4 Islamic Economics HG3368 Islamic Banking and Finance Mohd Thas Thaker, Mohamed Asmy Allah Pitchay, Anwar Mohd Thas Thaker, Hassanudin Amin, Md Fouad Factors influencing consumers’ adoption of Islamic mobile banking services in Malaysia: an approach of partial least squares (PLS)
description	Purpose – This paper aims to test the factors that can influence the adoption of Islamic mobile banking services among the current users in Malaysia. Design/methodology/approach – A sample of 250 current users of Islamic mobile banking services provided opinions about their intention to adopt Islamic mobile banking services. Later, the data are analysed using partial least squares approach. Findings – Perceived usefulness and risk are the factors that influence the intention to adopt Islamic mobile banking services among the existing users. Research limitations/implications – There are some limitations of the current study. The sample size and area of study becomes the obvious limitations. Thus, there is a need for caution in the interpretation of the results and the conclusion cannot be as generalised. Besides, the use of current factors might limit the ability to explore other potentially important determinants of the users. Thus, future research can be conducted by incorporating new factors and provide new insights for Islamic mobile banking services. In addition, the sample is biased towards people who are currently using mobile banking services. Practical implications – By understanding these factors among the customers, it would help the industry player, particularly Islamic financial institutions to plan and strategise appropriate policies and support necessary programme on diversifying and promoting financial transaction using mobile banking services among their existing and potential customers. Originality/value – This paper offers an additional literature on Islamic mobile banking, especially from the Malaysian context. There is a lack of study that focusses on Islamic mobile banking services. The paper is considered to be the first attempt to examine factors that influence Malaysian Islamic banking customers to adopt Islamic mobile banking services, which is not often considered in previous studies
format	Article
author	Mohd Thas Thaker, Mohamed Asmy Allah Pitchay, Anwar Mohd Thas Thaker, Hassanudin Amin, Md Fouad
author_facet	Mohd Thas Thaker, Mohamed Asmy Allah Pitchay, Anwar Mohd Thas Thaker, Hassanudin Amin, Md Fouad
author_sort	Mohd Thas Thaker, Mohamed Asmy
title	Factors influencing consumers’ adoption of Islamic mobile banking services in Malaysia: an approach of partial least squares (PLS)
title_short	Factors influencing consumers’ adoption of Islamic mobile banking services in Malaysia: an approach of partial least squares (PLS)
title_full	Factors influencing consumers’ adoption of Islamic mobile banking services in Malaysia: an approach of partial least squares (PLS)
title_fullStr	Factors influencing consumers’ adoption of Islamic mobile banking services in Malaysia: an approach of partial least squares (PLS)
title_full_unstemmed	Factors influencing consumers’ adoption of Islamic mobile banking services in Malaysia: an approach of partial least squares (PLS)
title_sort	factors influencing consumers’ adoption of islamic mobile banking services in malaysia: an approach of partial least squares (pls)
publisher	Emerald Group Publishing Ltd.
publishDate	2019
url	http://irep.iium.edu.my/75577/ http://irep.iium.edu.my/75577/ http://irep.iium.edu.my/75577/ http://irep.iium.edu.my/75577/1/75577_Factors%20influencing%20consumers%E2%80%99%20adoption%20of%20Islamic.pdf http://irep.iium.edu.my/75577/2/75577_Factors%20influencing%20consumers%E2%80%99%20adoption%20of%20Islamic_SCOPUS.pdf
first_indexed	2023-09-18T21:46:55Z
last_indexed	2023-09-18T21:46:55Z
_version_	1777413511218987008

Factors influencing consumers’ adoption of Islamic mobile banking services in Malaysia: an approach of partial least squares (PLS)

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