Waiting time among diabetic patients in a local health clinic
Waiting time among diabetic patients is becoming an important issue considering the increasing number of this population requiring to follow up in primary care clinic. Diabetic patients have multiple stations to be visited, causing them to have a longer waiting time compared to other patients. Th...
| Main Authors: | , , , , |
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| Format: | Conference or Workshop Item |
| Language: | English English |
| Published: |
2019
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/75610/ http://irep.iium.edu.my/75610/19/75610%20abstract.pdf http://irep.iium.edu.my/75610/1/KRD%202019%20Waiting%20Time%20DM%20KK%20Seremban%202019.pdf |
| Summary: | Waiting time among diabetic patients is becoming an important issue considering the
increasing number of this population requiring to follow up in primary care clinic.
Diabetic patients have multiple stations to be visited, causing them to have a longer
waiting time compared to other patients. Their dissatisfaction should be investigated
for further improvement, and this should be proved. This study aims to measure the
waiting and consultation time of diabetic patients attending a non-communicable
disease clinic session in Klinik Kesihatan Seremban. A cross-sectional study was done
among 190 diabetic patients in which their waiting and consultation time had been
recorded. SPSS version 23 is used for statistical analysis. Most of the patients were age
64 (6.3%), female (63.7%) and Indian ethnicity (44.7%). 78.4% of them were also
hypertensive, and 50.5% of them had dyslipidaemia. The majority had three
concomitant chronic diseases (46.8%). Maximum waiting time recorded was 104
minutes, with a minimum waiting time of 2 minutes. Average waiting time was
32.73+24.37 minutes. Maximum consultation time was 45 minutes, with an average
time of 9.61+6.27 minutes. There is no significant association between waiting or
consultation time with age, gender, races and number of concomitant illness. This
study showed that the clinic has an acceptable duration of waiting and consultation
time with an average of less than 45 minutes which is fulfilling the requirements set
by the Ministry of Health. The misconception of unacceptable long waiting time
experienced by diabetic patients and chronic disease should be corrected. This study
proved that waiting and consultation time is not determined by the demographics of
the patient and disease only in which patient and public education on the acceptable
waiting time should be implemented regularly. |
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