Waiting time among diabetic patients in a local health clinic
Waiting time among diabetic patients is becoming an important issue considering the increasing number of this population requiring to follow up in primary care clinic. Diabetic patients have multiple stations to be visited, causing them to have a longer waiting time compared to other patients. Th...
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| Format: | Conference or Workshop Item |
| Language: | English English |
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2019
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| Online Access: | http://irep.iium.edu.my/75610/ http://irep.iium.edu.my/75610/19/75610%20abstract.pdf http://irep.iium.edu.my/75610/1/KRD%202019%20Waiting%20Time%20DM%20KK%20Seremban%202019.pdf |
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iium-75610 |
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eprints |
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iium-756102019-11-28T00:11:27Z http://irep.iium.edu.my/75610/ Waiting time among diabetic patients in a local health clinic Shalihin, Mohd Shaiful Ehsan Zolcefli, Nur Atiqah Mohd Ismail, Nurul Syahirah Zuhari, Zur Ain Abd Rahman, Mohd Aizuddin R Medicine (General) RA Public aspects of medicine RC Internal medicine Waiting time among diabetic patients is becoming an important issue considering the increasing number of this population requiring to follow up in primary care clinic. Diabetic patients have multiple stations to be visited, causing them to have a longer waiting time compared to other patients. Their dissatisfaction should be investigated for further improvement, and this should be proved. This study aims to measure the waiting and consultation time of diabetic patients attending a non-communicable disease clinic session in Klinik Kesihatan Seremban. A cross-sectional study was done among 190 diabetic patients in which their waiting and consultation time had been recorded. SPSS version 23 is used for statistical analysis. Most of the patients were age 64 (6.3%), female (63.7%) and Indian ethnicity (44.7%). 78.4% of them were also hypertensive, and 50.5% of them had dyslipidaemia. The majority had three concomitant chronic diseases (46.8%). Maximum waiting time recorded was 104 minutes, with a minimum waiting time of 2 minutes. Average waiting time was 32.73+24.37 minutes. Maximum consultation time was 45 minutes, with an average time of 9.61+6.27 minutes. There is no significant association between waiting or consultation time with age, gender, races and number of concomitant illness. This study showed that the clinic has an acceptable duration of waiting and consultation time with an average of less than 45 minutes which is fulfilling the requirements set by the Ministry of Health. The misconception of unacceptable long waiting time experienced by diabetic patients and chronic disease should be corrected. This study proved that waiting and consultation time is not determined by the demographics of the patient and disease only in which patient and public education on the acceptable waiting time should be implemented regularly. 2019 Conference or Workshop Item NonPeerReviewed application/pdf en http://irep.iium.edu.my/75610/19/75610%20abstract.pdf application/pdf en http://irep.iium.edu.my/75610/1/KRD%202019%20Waiting%20Time%20DM%20KK%20Seremban%202019.pdf Shalihin, Mohd Shaiful Ehsan and Zolcefli, Nur Atiqah and Mohd Ismail, Nurul Syahirah and Zuhari, Zur Ain and Abd Rahman, Mohd Aizuddin (2019) Waiting time among diabetic patients in a local health clinic. In: Kuantan Research Day 2019, 23rd October 2019, Kuantan, Pahang. (Unpublished) |
| repository_type |
Digital Repository |
| institution_category |
Local University |
| institution |
International Islamic University Malaysia |
| building |
IIUM Repository |
| collection |
Online Access |
| language |
English English |
| topic |
R Medicine (General) RA Public aspects of medicine RC Internal medicine |
| spellingShingle |
R Medicine (General) RA Public aspects of medicine RC Internal medicine Shalihin, Mohd Shaiful Ehsan Zolcefli, Nur Atiqah Mohd Ismail, Nurul Syahirah Zuhari, Zur Ain Abd Rahman, Mohd Aizuddin Waiting time among diabetic patients in a local health clinic |
| description |
Waiting time among diabetic patients is becoming an important issue considering the
increasing number of this population requiring to follow up in primary care clinic.
Diabetic patients have multiple stations to be visited, causing them to have a longer
waiting time compared to other patients. Their dissatisfaction should be investigated
for further improvement, and this should be proved. This study aims to measure the
waiting and consultation time of diabetic patients attending a non-communicable
disease clinic session in Klinik Kesihatan Seremban. A cross-sectional study was done
among 190 diabetic patients in which their waiting and consultation time had been
recorded. SPSS version 23 is used for statistical analysis. Most of the patients were age
64 (6.3%), female (63.7%) and Indian ethnicity (44.7%). 78.4% of them were also
hypertensive, and 50.5% of them had dyslipidaemia. The majority had three
concomitant chronic diseases (46.8%). Maximum waiting time recorded was 104
minutes, with a minimum waiting time of 2 minutes. Average waiting time was
32.73+24.37 minutes. Maximum consultation time was 45 minutes, with an average
time of 9.61+6.27 minutes. There is no significant association between waiting or
consultation time with age, gender, races and number of concomitant illness. This
study showed that the clinic has an acceptable duration of waiting and consultation
time with an average of less than 45 minutes which is fulfilling the requirements set
by the Ministry of Health. The misconception of unacceptable long waiting time
experienced by diabetic patients and chronic disease should be corrected. This study
proved that waiting and consultation time is not determined by the demographics of
the patient and disease only in which patient and public education on the acceptable
waiting time should be implemented regularly. |
| format |
Conference or Workshop Item |
| author |
Shalihin, Mohd Shaiful Ehsan Zolcefli, Nur Atiqah Mohd Ismail, Nurul Syahirah Zuhari, Zur Ain Abd Rahman, Mohd Aizuddin |
| author_facet |
Shalihin, Mohd Shaiful Ehsan Zolcefli, Nur Atiqah Mohd Ismail, Nurul Syahirah Zuhari, Zur Ain Abd Rahman, Mohd Aizuddin |
| author_sort |
Shalihin, Mohd Shaiful Ehsan |
| title |
Waiting time among diabetic patients in a local health clinic |
| title_short |
Waiting time among diabetic patients in a local health clinic |
| title_full |
Waiting time among diabetic patients in a local health clinic |
| title_fullStr |
Waiting time among diabetic patients in a local health clinic |
| title_full_unstemmed |
Waiting time among diabetic patients in a local health clinic |
| title_sort |
waiting time among diabetic patients in a local health clinic |
| publishDate |
2019 |
| url |
http://irep.iium.edu.my/75610/ http://irep.iium.edu.my/75610/19/75610%20abstract.pdf http://irep.iium.edu.my/75610/1/KRD%202019%20Waiting%20Time%20DM%20KK%20Seremban%202019.pdf |
| first_indexed |
2023-09-18T21:46:58Z |
| last_indexed |
2023-09-18T21:46:58Z |
| _version_ |
1777413514325917696 |