Students’ satisfaction in using the IIUM website

The 21st century has witnessed tremendous development in information technology. With the development of the communication technology devices, the organisations including academic institutions are pressured to be accessible online. As an academic institution, the International Islamic University Mal...

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Main Authors:	Abdul Kadir, Hasnah, Wok, Saodah
Format:	Article
Language:	English
Published:	Universiti Putra Malaysia (UPM) 2019
Subjects:	H61.8 Communication of information LB1050.9 Educational psychology LB2300 Higher Education
Online Access:	http://irep.iium.edu.my/75938/ http://irep.iium.edu.my/75938/ http://irep.iium.edu.my/75938/1/75938_Students%E2%80%99%20satisfaction%20in%20using%20the%20IIUM%20website.pdf

id	iium-75938
recordtype	eprints
spelling	iium-759382019-12-03T08:04:24Z http://irep.iium.edu.my/75938/ Students’ satisfaction in using the IIUM website Abdul Kadir, Hasnah Wok, Saodah H61.8 Communication of information LB1050.9 Educational psychology LB2300 Higher Education The 21st century has witnessed tremendous development in information technology. With the development of the communication technology devices, the organisations including academic institutions are pressured to be accessible online. As an academic institution, the International Islamic University Malaysia (IIUM) is keeping abreast with the current technology. As such, this study aims to determine students’ satisfaction on using the IIUM website. Using customer satisfaction theory (CST), this study measures the relationships among the variables of satisfaction, awareness, perception, attitude, behaviour and usage of the IIUM website. The objectives of this study are to analyse the levels and relationships among the variables, besides determining the best predictor of satisfaction in using the IIUM website. A quantitative research design using the survey method with a self-administered questionnaire is used for data collection. A total of 409 students participated in this study. The results show that all the levels of tested variables: satisfaction, awareness, perception, attitude, behaviour and usage are positively related. Attitude is the best predictor for satisfaction in using the IIUM website. Students agree that the IIUM website is very useful for them through their college years. They rely on the website for their academic-related activities, course registration and downloading study materials online. Thus, the results support the CST that focuses on user satisfaction. For suggestions, IIUM needs to regularly update the information on its website. The interface of the website needs to be attractive, simple and easy for users to search for academic-related information. Further, with the heavy usage of the smartphone among students, the website should have the mobile application to increase the users’ satisfaction level in using the IIUM website. Universiti Putra Malaysia (UPM) 2019-10-30 Article PeerReviewed application/pdf en http://irep.iium.edu.my/75938/1/75938_Students%E2%80%99%20satisfaction%20in%20using%20the%20IIUM%20website.pdf Abdul Kadir, Hasnah and Wok, Saodah (2019) Students’ satisfaction in using the IIUM website. Asian Journal of Applied Communication (AJAC), Special Issue 1 (1). pp. 235-253. ISSN 2682-7506 E-ISSN 2686-7506 http://journalfbmk.upm.edu.my/index.php/ajac/article/view/139
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	H61.8 Communication of information LB1050.9 Educational psychology LB2300 Higher Education
spellingShingle	H61.8 Communication of information LB1050.9 Educational psychology LB2300 Higher Education Abdul Kadir, Hasnah Wok, Saodah Students’ satisfaction in using the IIUM website
description	The 21st century has witnessed tremendous development in information technology. With the development of the communication technology devices, the organisations including academic institutions are pressured to be accessible online. As an academic institution, the International Islamic University Malaysia (IIUM) is keeping abreast with the current technology. As such, this study aims to determine students’ satisfaction on using the IIUM website. Using customer satisfaction theory (CST), this study measures the relationships among the variables of satisfaction, awareness, perception, attitude, behaviour and usage of the IIUM website. The objectives of this study are to analyse the levels and relationships among the variables, besides determining the best predictor of satisfaction in using the IIUM website. A quantitative research design using the survey method with a self-administered questionnaire is used for data collection. A total of 409 students participated in this study. The results show that all the levels of tested variables: satisfaction, awareness, perception, attitude, behaviour and usage are positively related. Attitude is the best predictor for satisfaction in using the IIUM website. Students agree that the IIUM website is very useful for them through their college years. They rely on the website for their academic-related activities, course registration and downloading study materials online. Thus, the results support the CST that focuses on user satisfaction. For suggestions, IIUM needs to regularly update the information on its website. The interface of the website needs to be attractive, simple and easy for users to search for academic-related information. Further, with the heavy usage of the smartphone among students, the website should have the mobile application to increase the users’ satisfaction level in using the IIUM website.
format	Article
author	Abdul Kadir, Hasnah Wok, Saodah
author_facet	Abdul Kadir, Hasnah Wok, Saodah
author_sort	Abdul Kadir, Hasnah
title	Students’ satisfaction in using the IIUM website
title_short	Students’ satisfaction in using the IIUM website
title_full	Students’ satisfaction in using the IIUM website
title_fullStr	Students’ satisfaction in using the IIUM website
title_full_unstemmed	Students’ satisfaction in using the IIUM website
title_sort	students’ satisfaction in using the iium website
publisher	Universiti Putra Malaysia (UPM)
publishDate	2019
url	http://irep.iium.edu.my/75938/ http://irep.iium.edu.my/75938/ http://irep.iium.edu.my/75938/1/75938_Students%E2%80%99%20satisfaction%20in%20using%20the%20IIUM%20website.pdf
first_indexed	2023-09-18T21:47:23Z
last_indexed	2023-09-18T21:47:23Z
_version_	1777413541335138304

Students’ satisfaction in using the IIUM website

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