MBNQA criteria in education: assigning weights from a Malaysian perspective and proposition of an alternative evaluation scheme

In order to improve quality and productivity among American companies, Malcolm Baldrige National Quality Award (MBNQA) was launched by the National Institute of Standards and Technology (NIST) under the Department of Commerce of US government in 1987. Over the years, the award has been proved to be...

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Main Author:	Islam, Rafikul
Format:	Article
Language:	English
Published:	IFORS (The International Federation of Operational Research Societies) 2007
Subjects:	HD Industries. Land use. Labor
Online Access:	http://irep.iium.edu.my/7641/ http://irep.iium.edu.my/7641/ http://irep.iium.edu.my/7641/1/MBNQA_criteria_in_education_Assigning.pdf

id	iium-7641
recordtype	eprints
spelling	iium-76412013-08-16T07:56:20Z http://irep.iium.edu.my/7641/ MBNQA criteria in education: assigning weights from a Malaysian perspective and proposition of an alternative evaluation scheme Islam, Rafikul HD Industries. Land use. Labor In order to improve quality and productivity among American companies, Malcolm Baldrige National Quality Award (MBNQA) was launched by the National Institute of Standards and Technology (NIST) under the Department of Commerce of US government in 1987. Over the years, the award has been proved to be effective in improving companies’ market share, customer satisfaction, employee morals and also profitability. MBNQA has been a ‘role model’ in developing national quality award for many other countries in the world. Furthermore, for organizational self-assessment, the criteria framework of MBNQA has been in use throughout the world. Presently, the award is offered in three categories: Business, Education, and Health-care. The present paper is concerned with MBNQA in Education. NIST has developed a comprehensive set of criteria to be fulfilled in order to be eligible to win the award. However, in the existing literature, it is not clear how the weights are assigned to the criteria and subcriteria. The present paper uses analytic hierarchy process (AHP) to reassign criteria weights from a Malaysian perspective. Furthermore, the paper points out the fallacy of the present evaluation scheme and proposes an alternative one based upon the absolute measurement procedure of AHP. The modified scheme is expected to enhance the fairness in evaluation of the award aspirants. The paper also shares the experiences gathered in data collection using AHP. IFORS (The International Federation of Operational Research Societies) 2007 Article PeerReviewed application/pdf en http://irep.iium.edu.my/7641/1/MBNQA_criteria_in_education_Assigning.pdf Islam, Rafikul (2007) MBNQA criteria in education: assigning weights from a Malaysian perspective and proposition of an alternative evaluation scheme. International Transactions in Operational Research, 14. pp. 373-394. ISSN 1475-3995 (O), 0969-6016 (P) http://mpra.ub.uni-muenchen.de/10810/
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HD Industries. Land use. Labor
spellingShingle	HD Industries. Land use. Labor Islam, Rafikul MBNQA criteria in education: assigning weights from a Malaysian perspective and proposition of an alternative evaluation scheme
description	In order to improve quality and productivity among American companies, Malcolm Baldrige National Quality Award (MBNQA) was launched by the National Institute of Standards and Technology (NIST) under the Department of Commerce of US government in 1987. Over the years, the award has been proved to be effective in improving companies’ market share, customer satisfaction, employee morals and also profitability. MBNQA has been a ‘role model’ in developing national quality award for many other countries in the world. Furthermore, for organizational self-assessment, the criteria framework of MBNQA has been in use throughout the world. Presently, the award is offered in three categories: Business, Education, and Health-care. The present paper is concerned with MBNQA in Education. NIST has developed a comprehensive set of criteria to be fulfilled in order to be eligible to win the award. However, in the existing literature, it is not clear how the weights are assigned to the criteria and subcriteria. The present paper uses analytic hierarchy process (AHP) to reassign criteria weights from a Malaysian perspective. Furthermore, the paper points out the fallacy of the present evaluation scheme and proposes an alternative one based upon the absolute measurement procedure of AHP. The modified scheme is expected to enhance the fairness in evaluation of the award aspirants. The paper also shares the experiences gathered in data collection using AHP.
format	Article
author	Islam, Rafikul
author_facet	Islam, Rafikul
author_sort	Islam, Rafikul
title	MBNQA criteria in education: assigning weights from a Malaysian perspective and proposition of an alternative evaluation scheme
title_short	MBNQA criteria in education: assigning weights from a Malaysian perspective and proposition of an alternative evaluation scheme
title_full	MBNQA criteria in education: assigning weights from a Malaysian perspective and proposition of an alternative evaluation scheme
title_fullStr	MBNQA criteria in education: assigning weights from a Malaysian perspective and proposition of an alternative evaluation scheme
title_full_unstemmed	MBNQA criteria in education: assigning weights from a Malaysian perspective and proposition of an alternative evaluation scheme
title_sort	mbnqa criteria in education: assigning weights from a malaysian perspective and proposition of an alternative evaluation scheme
publisher	IFORS (The International Federation of Operational Research Societies)
publishDate	2007
url	http://irep.iium.edu.my/7641/ http://irep.iium.edu.my/7641/ http://irep.iium.edu.my/7641/1/MBNQA_criteria_in_education_Assigning.pdf
first_indexed	2023-09-18T20:17:08Z
last_indexed	2023-09-18T20:17:08Z
_version_	1777407862616621056

MBNQA criteria in education: assigning weights from a Malaysian perspective and proposition of an alternative evaluation scheme

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