MBNQA criteria in education: assigning weights from a Malaysian perspective and proposition of an alternative evaluation scheme
In order to improve quality and productivity among American companies, Malcolm Baldrige National Quality Award (MBNQA) was launched by the National Institute of Standards and Technology (NIST) under the Department of Commerce of US government in 1987. Over the years, the award has been proved to be...
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| Format: | Article |
| Language: | English |
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IFORS (The International Federation of Operational Research Societies)
2007
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| Online Access: | http://irep.iium.edu.my/7641/ http://irep.iium.edu.my/7641/ http://irep.iium.edu.my/7641/1/MBNQA_criteria_in_education_Assigning.pdf |