Building a more intimate connection between spirituality and quality service performance at work

This study expands a previous qualitative investigation of students’ experience of existing entities in higher education institutions (HEIs) of Malaysia. We specifically investigated how experience impacted students’ loyalty which eventually drove them to return to the same university for further st...

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Main Authors:	Saad, Mazni, Ahmad Shah, Norliana, Mohamed Mohan, Noor Malinda, Poniran, Halimi
Format:	Article
Language:	English
Published:	Asia-Pacific Management Accounting Association (APMAA) 2019
Subjects:	LC65 Social aspects of education
Online Access:	http://irep.iium.edu.my/76611/ http://irep.iium.edu.my/76611/1/Oct2019_Building%20a%20More%20Intimate%20Connection.pdf

id	iium-76611
recordtype	eprints
spelling	iium-766112019-12-19T07:10:11Z http://irep.iium.edu.my/76611/ Building a more intimate connection between spirituality and quality service performance at work Saad, Mazni Ahmad Shah, Norliana Mohamed Mohan, Noor Malinda Poniran, Halimi LC65 Social aspects of education This study expands a previous qualitative investigation of students’ experience of existing entities in higher education institutions (HEIs) of Malaysia. We specifically investigated how experience impacted students’ loyalty which eventually drove them to return to the same university for further studies. The Structural Equation Model with Partial Least Square (PLS-SEM) was done on a selected group of 200 undergraduates from these institutions. The findings illustrated the top three reasons that positively and significantly influenced their academic progression at the same university as Campus Infrastructure, Support System, and Teaching Quality. The study therefore concludes that if the average level of these three entities were good, then the level of Student Loyalty would also excel accordingly. The study highlights the need for HEIs to enhance their reputation by continuously improving and upgrading these identified entities to attract the university’s main stakeholders to come back for more quality learning experience. Asia-Pacific Management Accounting Association (APMAA) 2019-08-01 Article PeerReviewed application/pdf en http://irep.iium.edu.my/76611/1/Oct2019_Building%20a%20More%20Intimate%20Connection.pdf Saad, Mazni and Ahmad Shah, Norliana and Mohamed Mohan, Noor Malinda and Poniran, Halimi (2019) Building a more intimate connection between spirituality and quality service performance at work. ASIA-PACIFIC MANAGEMENT ACCOUNTING JOURNAL, 14 (2). pp. 79-103. ISSN 1675-3194
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	LC65 Social aspects of education
spellingShingle	LC65 Social aspects of education Saad, Mazni Ahmad Shah, Norliana Mohamed Mohan, Noor Malinda Poniran, Halimi Building a more intimate connection between spirituality and quality service performance at work
description	This study expands a previous qualitative investigation of students’ experience of existing entities in higher education institutions (HEIs) of Malaysia. We specifically investigated how experience impacted students’ loyalty which eventually drove them to return to the same university for further studies. The Structural Equation Model with Partial Least Square (PLS-SEM) was done on a selected group of 200 undergraduates from these institutions. The findings illustrated the top three reasons that positively and significantly influenced their academic progression at the same university as Campus Infrastructure, Support System, and Teaching Quality. The study therefore concludes that if the average level of these three entities were good, then the level of Student Loyalty would also excel accordingly. The study highlights the need for HEIs to enhance their reputation by continuously improving and upgrading these identified entities to attract the university’s main stakeholders to come back for more quality learning experience.
format	Article
author	Saad, Mazni Ahmad Shah, Norliana Mohamed Mohan, Noor Malinda Poniran, Halimi
author_facet	Saad, Mazni Ahmad Shah, Norliana Mohamed Mohan, Noor Malinda Poniran, Halimi
author_sort	Saad, Mazni
title	Building a more intimate connection between spirituality and quality service performance at work
title_short	Building a more intimate connection between spirituality and quality service performance at work
title_full	Building a more intimate connection between spirituality and quality service performance at work
title_fullStr	Building a more intimate connection between spirituality and quality service performance at work
title_full_unstemmed	Building a more intimate connection between spirituality and quality service performance at work
title_sort	building a more intimate connection between spirituality and quality service performance at work
publisher	Asia-Pacific Management Accounting Association (APMAA)
publishDate	2019
url	http://irep.iium.edu.my/76611/ http://irep.iium.edu.my/76611/1/Oct2019_Building%20a%20More%20Intimate%20Connection.pdf
first_indexed	2023-09-18T21:48:12Z
last_indexed	2023-09-18T21:48:12Z
_version_	1777413592412323840

Building a more intimate connection between spirituality and quality service performance at work

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