Waiting time among diabetic patients in a local health clinic

Waiting time among diabetic patients is becoming an important issue considering the increasing number of this population requiring to follow up in primary care clinic. Diabetic patients have multiple stations to be visited, causing them to have a longer waiting time compared to other patients. Th...

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Main Authors:	Shalihin, Mohd Shaiful Ehsan, Zolcefli, Nur Atiqah, Mohd Ismail, Nurul Syahirah, Zuhari, Zur Ain
Format:	Article
Language:	English
Published:	IIUM Press 2019
Subjects:	HA Statistics R Medicine (General) RA Public aspects of medicine RC Internal medicine
Online Access:	http://irep.iium.edu.my/78001/ http://irep.iium.edu.my/78001/ http://irep.iium.edu.my/78001/1/349-Article%20Text-1799-1-10-20200107.pdf

id	iium-78001
recordtype	eprints
spelling	iium-780012020-01-29T01:35:54Z http://irep.iium.edu.my/78001/ Waiting time among diabetic patients in a local health clinic Shalihin, Mohd Shaiful Ehsan Zolcefli, Nur Atiqah Mohd Ismail, Nurul Syahirah Zuhari, Zur Ain HA Statistics R Medicine (General) RA Public aspects of medicine RC Internal medicine Waiting time among diabetic patients is becoming an important issue considering the increasing number of this population requiring to follow up in primary care clinic. Diabetic patients have multiple stations to be visited, causing them to have a longer waiting time compared to other patients. Their dissatisfaction should be investigated for further improvement, and this should be proved. This study aims to measure the waiting and consultation time of diabetic patients attending a non-communicable disease clinic session in Klinik Kesihatan Seremban. A cross-sectional study was done among 190 diabetic patients in which their waiting and consultation time had been recorded. SPSS version 23 is used for statistical analysis. Most of the patients were age 64 (6.3%), female (63.7%) and Indian ethnicity (44.7%). 78.4% of them were also hypertensive, and 50.5% of them had dyslipidaemia. The majority had three concomitant chronic diseases (46.8%). Maximum waiting time recorded was 104 minutes, with a minimum waiting time of 2 minutes. Average waiting time was 32.73+24.37 minutes. Maximum consultation time was 45 minutes, with an average time of 9.61+6.27 minutes. There is no significant association between waiting or consultation time with age, gender, races and number of concomitant illness. This study showed that the clinic has an acceptable duration of waiting and consultation time with an average of less than 45 minutes which is fulfilling the requirements set by the Ministry of Health. The misconception of unacceptable long waiting time experienced by diabetic patients and chronic disease should be corrected. This study proved that waiting and consultation time is not determined by the demographics of the patient and disease only in which patient and public education on the acceptable waiting time should be implemented regularly. IIUM Press 2019-12-29 Article PeerReviewed application/pdf en http://irep.iium.edu.my/78001/1/349-Article%20Text-1799-1-10-20200107.pdf Shalihin, Mohd Shaiful Ehsan and Zolcefli, Nur Atiqah and Mohd Ismail, Nurul Syahirah and Zuhari, Zur Ain (2019) Waiting time among diabetic patients in a local health clinic. International Journal of Allied Health Sciences, 3 (3 (Special Issue: Research Towards Sustainable Development Goals)). p. 789. E-ISSN 2600-8491 https://journals.iium.edu.my/ijahs/index.php/IJAHS/article/view/349
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HA Statistics R Medicine (General) RA Public aspects of medicine RC Internal medicine
spellingShingle	HA Statistics R Medicine (General) RA Public aspects of medicine RC Internal medicine Shalihin, Mohd Shaiful Ehsan Zolcefli, Nur Atiqah Mohd Ismail, Nurul Syahirah Zuhari, Zur Ain Waiting time among diabetic patients in a local health clinic
description	Waiting time among diabetic patients is becoming an important issue considering the increasing number of this population requiring to follow up in primary care clinic. Diabetic patients have multiple stations to be visited, causing them to have a longer waiting time compared to other patients. Their dissatisfaction should be investigated for further improvement, and this should be proved. This study aims to measure the waiting and consultation time of diabetic patients attending a non-communicable disease clinic session in Klinik Kesihatan Seremban. A cross-sectional study was done among 190 diabetic patients in which their waiting and consultation time had been recorded. SPSS version 23 is used for statistical analysis. Most of the patients were age 64 (6.3%), female (63.7%) and Indian ethnicity (44.7%). 78.4% of them were also hypertensive, and 50.5% of them had dyslipidaemia. The majority had three concomitant chronic diseases (46.8%). Maximum waiting time recorded was 104 minutes, with a minimum waiting time of 2 minutes. Average waiting time was 32.73+24.37 minutes. Maximum consultation time was 45 minutes, with an average time of 9.61+6.27 minutes. There is no significant association between waiting or consultation time with age, gender, races and number of concomitant illness. This study showed that the clinic has an acceptable duration of waiting and consultation time with an average of less than 45 minutes which is fulfilling the requirements set by the Ministry of Health. The misconception of unacceptable long waiting time experienced by diabetic patients and chronic disease should be corrected. This study proved that waiting and consultation time is not determined by the demographics of the patient and disease only in which patient and public education on the acceptable waiting time should be implemented regularly.
format	Article
author	Shalihin, Mohd Shaiful Ehsan Zolcefli, Nur Atiqah Mohd Ismail, Nurul Syahirah Zuhari, Zur Ain
author_facet	Shalihin, Mohd Shaiful Ehsan Zolcefli, Nur Atiqah Mohd Ismail, Nurul Syahirah Zuhari, Zur Ain
author_sort	Shalihin, Mohd Shaiful Ehsan
title	Waiting time among diabetic patients in a local health clinic
title_short	Waiting time among diabetic patients in a local health clinic
title_full	Waiting time among diabetic patients in a local health clinic
title_fullStr	Waiting time among diabetic patients in a local health clinic
title_full_unstemmed	Waiting time among diabetic patients in a local health clinic
title_sort	waiting time among diabetic patients in a local health clinic
publisher	IIUM Press
publishDate	2019
url	http://irep.iium.edu.my/78001/ http://irep.iium.edu.my/78001/ http://irep.iium.edu.my/78001/1/349-Article%20Text-1799-1-10-20200107.pdf
first_indexed	2023-09-18T21:49:57Z
last_indexed	2023-09-18T21:49:57Z
_version_	1777413702028361728

Waiting time among diabetic patients in a local health clinic

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