Assessing stakeholder’s view for quality bus services in Kuala Lumpur

Malaysia will be one the developed countries in the next 10 years. Major cities such as Klang Valley will receive big impact on this development. Population and vehicle will growth as same as development year by year in especially in Klang Valley. The increase of vehicle in this country has caused a...

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Main Authors:	Norhisham, Shuhairy, Abu Bakar, Muhammad Fadhlullah, Tajri, Azri Ahmad, Mohamad, Daud, Yatuka, Sotaro, Masjuki, Siti Aliyyah
Format:	Article
Language:	English
Published:	Science and Engineering Research Support Society 2019
Subjects:	HE Transportation and Communications
Online Access:	http://irep.iium.edu.my/78737/ http://irep.iium.edu.my/78737/ http://irep.iium.edu.my/78737/1/ASSESSING%20STAKEHOLDER%E2%80%99S%20VIEW%20FORQUALITY%20BUS%20SERVICESIN%20KUALA%20LUMPUR.pdf

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spelling	iium-787372020-02-21T08:12:43Z http://irep.iium.edu.my/78737/ Assessing stakeholder’s view for quality bus services in Kuala Lumpur Norhisham, Shuhairy Abu Bakar, Muhammad Fadhlullah Tajri, Azri Ahmad Mohamad, Daud Yatuka, Sotaro Masjuki, Siti Aliyyah HE Transportation and Communications Malaysia will be one the developed countries in the next 10 years. Major cities such as Klang Valley will receive big impact on this development. Population and vehicle will growth as same as development year by year in especially in Klang Valley. The increase of vehicle in this country has caused a major problem in Klang Valley. The government has provided certain initiative to resolve this issue by implementation of Bus Network Revamp (BNR) in 2015. There is no comprehensive studies has conducted to evaluate the quality of bus in West Kelang Valley previously. The objective of this initiative is to reorganize and rearrange the existing bus service in Klang Valley in order to improve their service quality. this study was aimed to determine the of stakeholder’s view on the bus performance in West Klang Valley. 500 questionnaires have been distributed in targeted area in West Klang Valley such as Puchong, Subang Jaya, Klang, Shah Alam and Petaling Jaya. Specific criteria have been selected in order to determine the quality of bus service in these studies. Based on the result showed that, the overall quality of bus service in Puhong, Klang and Petaling Jaya have Medium qualityof bus service meanwhile Shah Alam and Subang Jaya have Good quality of bus service. Subang Jaya routes has received highest number of “Very Good” feedback from respondent compared with other routes. These studies only covered five main cities in West Klang Valley. Therefore, furthers studies in these area should be covered all routes in Klang Valley, as to provide a better comparison between quality of service of bus and stakeholders’ views on bus performance in West Klang Valley. There is few problems should encounter regarding public transport issues in Klang Valley. As a public service provider, feedback from passenger is important and all weakness should be address in future. Science and Engineering Research Support Society 2019-10-19 Article PeerReviewed application/pdf en http://irep.iium.edu.my/78737/1/ASSESSING%20STAKEHOLDER%E2%80%99S%20VIEW%20FORQUALITY%20BUS%20SERVICESIN%20KUALA%20LUMPUR.pdf Norhisham, Shuhairy and Abu Bakar, Muhammad Fadhlullah and Tajri, Azri Ahmad and Mohamad, Daud and Yatuka, Sotaro and Masjuki, Siti Aliyyah (2019) Assessing stakeholder’s view for quality bus services in Kuala Lumpur. International Journal of Advanced Science and Technology, Volume 28 (10). pp. 359-369. ISSN 2005-4238 E-ISSN 2207-6360 http://sersc.org/journals/index.php/IJAST/article/view/1033/898
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HE Transportation and Communications
spellingShingle	HE Transportation and Communications Norhisham, Shuhairy Abu Bakar, Muhammad Fadhlullah Tajri, Azri Ahmad Mohamad, Daud Yatuka, Sotaro Masjuki, Siti Aliyyah Assessing stakeholder’s view for quality bus services in Kuala Lumpur
description	Malaysia will be one the developed countries in the next 10 years. Major cities such as Klang Valley will receive big impact on this development. Population and vehicle will growth as same as development year by year in especially in Klang Valley. The increase of vehicle in this country has caused a major problem in Klang Valley. The government has provided certain initiative to resolve this issue by implementation of Bus Network Revamp (BNR) in 2015. There is no comprehensive studies has conducted to evaluate the quality of bus in West Kelang Valley previously. The objective of this initiative is to reorganize and rearrange the existing bus service in Klang Valley in order to improve their service quality. this study was aimed to determine the of stakeholder’s view on the bus performance in West Klang Valley. 500 questionnaires have been distributed in targeted area in West Klang Valley such as Puchong, Subang Jaya, Klang, Shah Alam and Petaling Jaya. Specific criteria have been selected in order to determine the quality of bus service in these studies. Based on the result showed that, the overall quality of bus service in Puhong, Klang and Petaling Jaya have Medium qualityof bus service meanwhile Shah Alam and Subang Jaya have Good quality of bus service. Subang Jaya routes has received highest number of “Very Good” feedback from respondent compared with other routes. These studies only covered five main cities in West Klang Valley. Therefore, furthers studies in these area should be covered all routes in Klang Valley, as to provide a better comparison between quality of service of bus and stakeholders’ views on bus performance in West Klang Valley. There is few problems should encounter regarding public transport issues in Klang Valley. As a public service provider, feedback from passenger is important and all weakness should be address in future.
format	Article
author	Norhisham, Shuhairy Abu Bakar, Muhammad Fadhlullah Tajri, Azri Ahmad Mohamad, Daud Yatuka, Sotaro Masjuki, Siti Aliyyah
author_facet	Norhisham, Shuhairy Abu Bakar, Muhammad Fadhlullah Tajri, Azri Ahmad Mohamad, Daud Yatuka, Sotaro Masjuki, Siti Aliyyah
author_sort	Norhisham, Shuhairy
title	Assessing stakeholder’s view for quality bus services in Kuala Lumpur
title_short	Assessing stakeholder’s view for quality bus services in Kuala Lumpur
title_full	Assessing stakeholder’s view for quality bus services in Kuala Lumpur
title_fullStr	Assessing stakeholder’s view for quality bus services in Kuala Lumpur
title_full_unstemmed	Assessing stakeholder’s view for quality bus services in Kuala Lumpur
title_sort	assessing stakeholder’s view for quality bus services in kuala lumpur
publisher	Science and Engineering Research Support Society
publishDate	2019
url	http://irep.iium.edu.my/78737/ http://irep.iium.edu.my/78737/ http://irep.iium.edu.my/78737/1/ASSESSING%20STAKEHOLDER%E2%80%99S%20VIEW%20FORQUALITY%20BUS%20SERVICESIN%20KUALA%20LUMPUR.pdf
first_indexed	2023-09-18T21:50:52Z
last_indexed	2023-09-18T21:50:52Z
_version_	1777413760301924352

Assessing stakeholder’s view for quality bus services in Kuala Lumpur

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