Emotional labour strategies and employee performance: the role of emotional intelligence

Purpose The purpose of this study is to examine the relationship between emotional labour (EL) strategies and employees’ performance by considering the role of emotional intelligence (EI) as a moderator. Design/methodology/approach This study focused on the administrative staff of International...

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Main Authors:	Kamassi, Ahmed, Boulahlib, Loutfi, Abd. Manaf, Noor Hazilah, Omar, Azura
Format:	Article
Language:	English English English
Published:	Emerald Group Publishing Ltd. 2019
Subjects:	HF5549 Personnel management
Online Access:	http://irep.iium.edu.my/79165/ http://irep.iium.edu.my/79165/ http://irep.iium.edu.my/79165/ http://irep.iium.edu.my/79165/1/79165_Emotional%20labour%20strategies%20and%20employee.pdf http://irep.iium.edu.my/79165/2/79165_Emotional%20labour%20strategies%20and%20employee_SCOPUS.pdf http://irep.iium.edu.my/79165/3/79165_Emotional%20labour%20strategies%20and%20employee_WOS.pdf

id	iium-79165
recordtype	eprints
spelling	iium-791652020-03-03T02:22:39Z http://irep.iium.edu.my/79165/ Emotional labour strategies and employee performance: the role of emotional intelligence Kamassi, Ahmed Boulahlib, Loutfi Abd. Manaf, Noor Hazilah Omar, Azura HF5549 Personnel management Purpose The purpose of this study is to examine the relationship between emotional labour (EL) strategies and employees’ performance by considering the role of emotional intelligence (EI) as a moderator. Design/methodology/approach This study focused on the administrative staff of International Islamic University Malaysia (IIUM) who deal with students and guests from different countries. A total of 186 valid questionnaires were gathered from administrative staff selected using random sampling. Structural equation modelling was used to test the hypotheses of this study. Findings The results showed significant relationships of EL strategies with administrative staff performance. Furthermore, moderation analyses revealed that EI moderates the relationships between EL strategies and staff performance. Originality/value The study extends the current research on the effects of EL strategies on work performance and tests the moderating role of EI in these relationships in higher learning institutions. Moreover, it examines the performance of EL strategies and EI in cross-cultural context. Emerald Group Publishing Ltd. 2019-08-12 Article PeerReviewed application/pdf en http://irep.iium.edu.my/79165/1/79165_Emotional%20labour%20strategies%20and%20employee.pdf application/pdf en http://irep.iium.edu.my/79165/2/79165_Emotional%20labour%20strategies%20and%20employee_SCOPUS.pdf application/pdf en http://irep.iium.edu.my/79165/3/79165_Emotional%20labour%20strategies%20and%20employee_WOS.pdf Kamassi, Ahmed and Boulahlib, Loutfi and Abd. Manaf, Noor Hazilah and Omar, Azura (2019) Emotional labour strategies and employee performance: the role of emotional intelligence. Management Research Review, 43 (2). pp. 133-149. ISSN 2040-8269 E-ISSN 2040-8277 https://www.emerald.com/insight/content/doi/10.1108/MRR-03-2019-0097/full/html 10.1108/MRR-03-2019-0097
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English English
topic	HF5549 Personnel management
spellingShingle	HF5549 Personnel management Kamassi, Ahmed Boulahlib, Loutfi Abd. Manaf, Noor Hazilah Omar, Azura Emotional labour strategies and employee performance: the role of emotional intelligence
description	Purpose The purpose of this study is to examine the relationship between emotional labour (EL) strategies and employees’ performance by considering the role of emotional intelligence (EI) as a moderator. Design/methodology/approach This study focused on the administrative staff of International Islamic University Malaysia (IIUM) who deal with students and guests from different countries. A total of 186 valid questionnaires were gathered from administrative staff selected using random sampling. Structural equation modelling was used to test the hypotheses of this study. Findings The results showed significant relationships of EL strategies with administrative staff performance. Furthermore, moderation analyses revealed that EI moderates the relationships between EL strategies and staff performance. Originality/value The study extends the current research on the effects of EL strategies on work performance and tests the moderating role of EI in these relationships in higher learning institutions. Moreover, it examines the performance of EL strategies and EI in cross-cultural context.
format	Article
author	Kamassi, Ahmed Boulahlib, Loutfi Abd. Manaf, Noor Hazilah Omar, Azura
author_facet	Kamassi, Ahmed Boulahlib, Loutfi Abd. Manaf, Noor Hazilah Omar, Azura
author_sort	Kamassi, Ahmed
title	Emotional labour strategies and employee performance: the role of emotional intelligence
title_short	Emotional labour strategies and employee performance: the role of emotional intelligence
title_full	Emotional labour strategies and employee performance: the role of emotional intelligence
title_fullStr	Emotional labour strategies and employee performance: the role of emotional intelligence
title_full_unstemmed	Emotional labour strategies and employee performance: the role of emotional intelligence
title_sort	emotional labour strategies and employee performance: the role of emotional intelligence
publisher	Emerald Group Publishing Ltd.
publishDate	2019
url	http://irep.iium.edu.my/79165/ http://irep.iium.edu.my/79165/ http://irep.iium.edu.my/79165/ http://irep.iium.edu.my/79165/1/79165_Emotional%20labour%20strategies%20and%20employee.pdf http://irep.iium.edu.my/79165/2/79165_Emotional%20labour%20strategies%20and%20employee_SCOPUS.pdf http://irep.iium.edu.my/79165/3/79165_Emotional%20labour%20strategies%20and%20employee_WOS.pdf
first_indexed	2023-09-18T21:51:19Z
last_indexed	2023-09-18T21:51:19Z
_version_	1777413788031516672

Emotional labour strategies and employee performance: the role of emotional intelligence

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