Emotional labour strategies and employee performance: the role of emotional intelligence
Purpose The purpose of this study is to examine the relationship between emotional labour (EL) strategies and employees’ performance by considering the role of emotional intelligence (EI) as a moderator. Design/methodology/approach This study focused on the administrative staff of International...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English English English |
| Published: |
Emerald Group Publishing Ltd.
2019
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/79165/ http://irep.iium.edu.my/79165/ http://irep.iium.edu.my/79165/ http://irep.iium.edu.my/79165/1/79165_Emotional%20labour%20strategies%20and%20employee.pdf http://irep.iium.edu.my/79165/2/79165_Emotional%20labour%20strategies%20and%20employee_SCOPUS.pdf http://irep.iium.edu.my/79165/3/79165_Emotional%20labour%20strategies%20and%20employee_WOS.pdf |