Statistical overview on quality bus services in Klang Valley

Malaysia is one of the fastest grown country in Southeast Asia. Urban development in this country has a same issues should be address as developed countries around the world such as traffic congestion and increasing development area as well as population. Urban area in these countries is facing trem...

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Main Authors:	Norhisham, Shuhairy, Abu Bakar, Muhammad Fadhlullah, Ahmad Tajri, Azri, Mohamad, Daud, Yatuka, Sotaro, Masjuki, Siti Aliyyah, Mohd Shkuri, Nur Syafiqah, Zaini, Nur 'Atiah
Format:	Article
Language:	English
Published:	Science & Engineering Research Support Society 2019
Subjects:	HE331 Traffic engineering. Roads and highways. Streets
Online Access:	http://irep.iium.edu.my/79280/ http://irep.iium.edu.my/79280/ http://irep.iium.edu.my/79280/1/Statistical%20Overview%20on%20Quality%20Bus%20Services%20in%20Klang%20Valley.pdf

id	iium-79280
recordtype	eprints
spelling	iium-792802020-03-04T09:22:51Z http://irep.iium.edu.my/79280/ Statistical overview on quality bus services in Klang Valley Norhisham, Shuhairy Abu Bakar, Muhammad Fadhlullah Ahmad Tajri, Azri Mohamad, Daud Yatuka, Sotaro Masjuki, Siti Aliyyah Mohd Shkuri, Nur Syafiqah Zaini, Nur 'Atiah HE331 Traffic engineering. Roads and highways. Streets Malaysia is one of the fastest grown country in Southeast Asia. Urban development in this country has a same issues should be address as developed countries around the world such as traffic congestion and increasing development area as well as population. Urban area in these countries is facing tremendous traffic congestion problem due to increasing of car ownership day by day. Therefore, there is an urge to study the current state of West Klang public buses in order to provide a thorough picture of its service ratings and performances this paper presents the statistical analysis of the stakeholder perception on the bus service for urban transportation in West Kuala Lumpur. The scope of work for this study is to investigate stakeholders’ views on bus service performance by did a survey in the west side of Klang Valley area only, which are and Puchong, Subang Jaya, Klang, Shah Alam, and Petaling Jaya. Several analyses have been conducted to identify the statistical analysis based on the data given by stakeholder.The result showed that, there are significant positive relationship between all attributes and bus performance. Result summary of hypotheses testing showed the positive relationship between variable. There are several issues should be improved to increase the quality of service for bus performance such as the on time performance buses, route service provided by operator and service coverage of bus. These are several issued have addressed by corresponding and users. Bus operator and government plays their roles tried to rectified all necessary issued and ensured that public opinion and user feedback would be heard.Feedback regarding level of service quality for bus performance should be conducted frequently Science & Engineering Research Support Society 2019-10-19 Article PeerReviewed application/pdf en http://irep.iium.edu.my/79280/1/Statistical%20Overview%20on%20Quality%20Bus%20Services%20in%20Klang%20Valley.pdf Norhisham, Shuhairy and Abu Bakar, Muhammad Fadhlullah and Ahmad Tajri, Azri and Mohamad, Daud and Yatuka, Sotaro and Masjuki, Siti Aliyyah and Mohd Shkuri, Nur Syafiqah and Zaini, Nur 'Atiah (2019) Statistical overview on quality bus services in Klang Valley. International Journal of Advanced Science and Technology, 28 (10). pp. 370-380. ISSN 2005-4238 http://sersc.org/journals/index.php/IJAST/article/view/1034/899
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HE331 Traffic engineering. Roads and highways. Streets
spellingShingle	HE331 Traffic engineering. Roads and highways. Streets Norhisham, Shuhairy Abu Bakar, Muhammad Fadhlullah Ahmad Tajri, Azri Mohamad, Daud Yatuka, Sotaro Masjuki, Siti Aliyyah Mohd Shkuri, Nur Syafiqah Zaini, Nur 'Atiah Statistical overview on quality bus services in Klang Valley
description	Malaysia is one of the fastest grown country in Southeast Asia. Urban development in this country has a same issues should be address as developed countries around the world such as traffic congestion and increasing development area as well as population. Urban area in these countries is facing tremendous traffic congestion problem due to increasing of car ownership day by day. Therefore, there is an urge to study the current state of West Klang public buses in order to provide a thorough picture of its service ratings and performances this paper presents the statistical analysis of the stakeholder perception on the bus service for urban transportation in West Kuala Lumpur. The scope of work for this study is to investigate stakeholders’ views on bus service performance by did a survey in the west side of Klang Valley area only, which are and Puchong, Subang Jaya, Klang, Shah Alam, and Petaling Jaya. Several analyses have been conducted to identify the statistical analysis based on the data given by stakeholder.The result showed that, there are significant positive relationship between all attributes and bus performance. Result summary of hypotheses testing showed the positive relationship between variable. There are several issues should be improved to increase the quality of service for bus performance such as the on time performance buses, route service provided by operator and service coverage of bus. These are several issued have addressed by corresponding and users. Bus operator and government plays their roles tried to rectified all necessary issued and ensured that public opinion and user feedback would be heard.Feedback regarding level of service quality for bus performance should be conducted frequently
format	Article
author	Norhisham, Shuhairy Abu Bakar, Muhammad Fadhlullah Ahmad Tajri, Azri Mohamad, Daud Yatuka, Sotaro Masjuki, Siti Aliyyah Mohd Shkuri, Nur Syafiqah Zaini, Nur 'Atiah
author_facet	Norhisham, Shuhairy Abu Bakar, Muhammad Fadhlullah Ahmad Tajri, Azri Mohamad, Daud Yatuka, Sotaro Masjuki, Siti Aliyyah Mohd Shkuri, Nur Syafiqah Zaini, Nur 'Atiah
author_sort	Norhisham, Shuhairy
title	Statistical overview on quality bus services in Klang Valley
title_short	Statistical overview on quality bus services in Klang Valley
title_full	Statistical overview on quality bus services in Klang Valley
title_fullStr	Statistical overview on quality bus services in Klang Valley
title_full_unstemmed	Statistical overview on quality bus services in Klang Valley
title_sort	statistical overview on quality bus services in klang valley
publisher	Science & Engineering Research Support Society
publishDate	2019
url	http://irep.iium.edu.my/79280/ http://irep.iium.edu.my/79280/ http://irep.iium.edu.my/79280/1/Statistical%20Overview%20on%20Quality%20Bus%20Services%20in%20Klang%20Valley.pdf
first_indexed	2023-09-18T21:51:23Z
last_indexed	2023-09-18T21:51:23Z
_version_	1777413792716554240

Statistical overview on quality bus services in Klang Valley

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