Students' satisfaction of MARA college management services, learning environment and the effect on learning motivation
Higher education institutions in Malaysia have been facing an overwhelming demand to provide adequate facilities and resources to assist with students’ learning. The resources mentioned include ICT facilities, offices, libraries, as well as positive learning environments. Thus, this study aimed t...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English English English |
| Published: |
Universiti Putra Malaysia Press
2019
|
| Subjects: | |
| Online Access: | http://irep.iium.edu.my/79626/ http://irep.iium.edu.my/79626/ http://irep.iium.edu.my/79626/13/79626_Students%27%20satisfaction%20of%20MARA%20college.pdf http://irep.iium.edu.my/79626/14/79626_Students%27%20satisfaction%20of%20MARA%20college_SCOPUS.pdf http://irep.iium.edu.my/79626/2/79626_Students%E2%80%99%20Satisfaction%20of%20MARA%20College%20Management_wos.pdf |
| Summary: | Higher education institutions in Malaysia have been facing an overwhelming demand to
provide adequate facilities and resources to assist with students’ learning. The resources
mentioned include ICT facilities, offices, libraries, as well as positive learning environments.
Thus, this study aimed to investigate the level of students’ satisfaction with Majlis Amanah
Rakyat (MARA) college management services (student service and affairs, registration
service, and resources/facilities) and its learning environments. The study also examined the
effects of those management services and the learning environments on students’ learning
motivations. A descriptive analysis was used to determine the level of students’ satisfaction,
while a t-test was used to determine whether student gender influenced students’ satisfaction
levels. A total of 169 pre-university students were selected as the sample group, using a
convenient sampling method. From the SPSS results, the study found that the level of
satisfaction on learning environments and the learning motivations of the participants were
high. It also showed that, gender had no influence on the participants’ satisfaction levels.
The Smart PLS is a statistical software used for Structural Equation Model (SEM) to know
the effect of exogenous variable (independent) on endogenous variable (dependent). SEM-PLS identified that learning environments
and student services had an effect on student
motivation levels. Moreover, it predicted
student satisfaction and motivation levels.
Finally, a few recommendations were made
for better management service on how to
increase a learner’s motivation. |
|---|