Practice follows structure : QM in Malaysian public hospitals

Purpose – The main aim of this study is to provide an empirical analysis on the practice of quality management among employees of Malaysian public hospitals at the district, state and national level hospitals. This paper aims to perform a comparative analysis on quality management practices among...

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Main Author:	Abd. Manaf, Noor Hazilah
Format:	Article
Language:	English
Published:	Emerald 2009
Subjects:	R Medicine (General)
Online Access:	http://irep.iium.edu.my/8720/ http://irep.iium.edu.my/8720/ http://irep.iium.edu.my/8720/ http://irep.iium.edu.my/8720/1/Practice_follows.pdf

id	iium-8720
recordtype	eprints
spelling	iium-87202012-04-18T06:36:52Z http://irep.iium.edu.my/8720/ Practice follows structure : QM in Malaysian public hospitals Abd. Manaf, Noor Hazilah R Medicine (General) Purpose – The main aim of this study is to provide an empirical analysis on the practice of quality management among employees of Malaysian public hospitals at the district, state and national level hospitals. This paper aims to perform a comparative analysis on quality management practices among the three levels of hospitals. Design/methodology/approach – The main method of data collection was self-administered questionnaire, and cluster sampling was used to select the respondent hospitals, while respondent employees were selected by stratified random sampling. Altogether 23 public hospitals throughout Peninsular Malaysia participated in the survey. Findings – Practice of quality management was found to be significantly higher in district hospitals than in the national referral centre. However, there was no significant difference in perception on implementation outcome between the three levels of hospitals. Among the factors of quality management, teamwork was found to be significantly higher in district hospitals than in state hospitals and the national referral centre. Leadership and management commitment were found to be significantly higher in district and state hospitals than in the national referral centre. The effect of organizational structure could have an effect on practice of quality management. Originality/value – Empirical studies on the effect of organisational structure on practice of quality management among employees of Malaysian public hospitals have never b Emerald 2009 Article PeerReviewed application/pdf en http://irep.iium.edu.my/8720/1/Practice_follows.pdf Abd. Manaf, Noor Hazilah (2009) Practice follows structure : QM in Malaysian public hospitals. Mesuring Business Excellence, 13 (1). ISSN 1368-3047 http://www.emeraldinsight.com/journals.htm?issn=1368-3047&volume=13&issue=1 DOI 10.1108/13683040910943027
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	R Medicine (General)
spellingShingle	R Medicine (General) Abd. Manaf, Noor Hazilah Practice follows structure : QM in Malaysian public hospitals
description	Purpose – The main aim of this study is to provide an empirical analysis on the practice of quality management among employees of Malaysian public hospitals at the district, state and national level hospitals. This paper aims to perform a comparative analysis on quality management practices among the three levels of hospitals. Design/methodology/approach – The main method of data collection was self-administered questionnaire, and cluster sampling was used to select the respondent hospitals, while respondent employees were selected by stratified random sampling. Altogether 23 public hospitals throughout Peninsular Malaysia participated in the survey. Findings – Practice of quality management was found to be significantly higher in district hospitals than in the national referral centre. However, there was no significant difference in perception on implementation outcome between the three levels of hospitals. Among the factors of quality management, teamwork was found to be significantly higher in district hospitals than in state hospitals and the national referral centre. Leadership and management commitment were found to be significantly higher in district and state hospitals than in the national referral centre. The effect of organizational structure could have an effect on practice of quality management. Originality/value – Empirical studies on the effect of organisational structure on practice of quality management among employees of Malaysian public hospitals have never b
format	Article
author	Abd. Manaf, Noor Hazilah
author_facet	Abd. Manaf, Noor Hazilah
author_sort	Abd. Manaf, Noor Hazilah
title	Practice follows structure : QM in Malaysian public hospitals
title_short	Practice follows structure : QM in Malaysian public hospitals
title_full	Practice follows structure : QM in Malaysian public hospitals
title_fullStr	Practice follows structure : QM in Malaysian public hospitals
title_full_unstemmed	Practice follows structure : QM in Malaysian public hospitals
title_sort	practice follows structure : qm in malaysian public hospitals
publisher	Emerald
publishDate	2009
url	http://irep.iium.edu.my/8720/ http://irep.iium.edu.my/8720/ http://irep.iium.edu.my/8720/ http://irep.iium.edu.my/8720/1/Practice_follows.pdf
first_indexed	2023-09-18T20:18:30Z
last_indexed	2023-09-18T20:18:30Z
_version_	1777407949160841216

Practice follows structure : QM in Malaysian public hospitals

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