Inpatient satisfaction: an analysis of Malaysian public hospitals

Purpose - The objective of this study is to provide an empirical analysis on inpatient satisfaction in Malaysian public hospitals. Design/methodology/approach - Self-administered questionnaire was the main data collection method. Altogether 23 hospitals throughout Peninsular Malaysia participated...

Full description

Bibliographic Details
Main Author:	Abd. Manaf, Noor Hazilah
Format:	Article
Language:	English
Published:	Emerald 2012
Subjects:	H Social Sciences (General)
Online Access:	http://irep.iium.edu.my/8841/ http://irep.iium.edu.my/8841/ http://irep.iium.edu.my/8841/ http://irep.iium.edu.my/8841/1/Inpatient_satisfaction-.pdf

id	iium-8841
recordtype	eprints
spelling	iium-88412013-09-16T14:14:06Z http://irep.iium.edu.my/8841/ Inpatient satisfaction: an analysis of Malaysian public hospitals Abd. Manaf, Noor Hazilah H Social Sciences (General) Purpose - The objective of this study is to provide an empirical analysis on inpatient satisfaction in Malaysian public hospitals. Design/methodology/approach - Self-administered questionnaire was the main data collection method. Altogether 23 hospitals throughout Peninsular Malaysia participated in the survey. Cluster sampling was used in the selection of the respondent hospitals, while convenience sampling was used in administering the survey. Findings - Three factors of inpatient satisfaction were extracted, which were clinical and physical dimensions of service, and additional facilities for patients and family members. Inpatient satisfaction was found to be higher for clinical dimension than physical dimension. Overall, inpatient satisfaction was high as reflected by the high mean score of the variables, although caution was expressed in interpreting the finding, particularly low expectation of patients to begin with. Research limitations/implications - The research was limited to inpatient of Malaysian public hospitals. A thorough evaluation of the nation’s public healthcare delivery system would need to include outpatient service as well. Originality/value - The research provides an empirical analysis on inpatient satisfaction in Malaysian public hospitals. This allows policy-makers to evaluate the level of public healthcare delivery service in the country and therefore assist in policy decision-making and implementation. Emerald 2012 Article PeerReviewed application/pdf en http://irep.iium.edu.my/8841/1/Inpatient_satisfaction-.pdf Abd. Manaf, Noor Hazilah (2012) Inpatient satisfaction: an analysis of Malaysian public hospitals. International Journal of Public Sector Management, 25 (1). pp. 6-16. ISSN 0951-3558 http://www.emeraldinsight.com/journals.htm?articleid=17004199&show=abstract doi.org/10.1108/09513551211200258
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	H Social Sciences (General)
spellingShingle	H Social Sciences (General) Abd. Manaf, Noor Hazilah Inpatient satisfaction: an analysis of Malaysian public hospitals
description	Purpose - The objective of this study is to provide an empirical analysis on inpatient satisfaction in Malaysian public hospitals. Design/methodology/approach - Self-administered questionnaire was the main data collection method. Altogether 23 hospitals throughout Peninsular Malaysia participated in the survey. Cluster sampling was used in the selection of the respondent hospitals, while convenience sampling was used in administering the survey. Findings - Three factors of inpatient satisfaction were extracted, which were clinical and physical dimensions of service, and additional facilities for patients and family members. Inpatient satisfaction was found to be higher for clinical dimension than physical dimension. Overall, inpatient satisfaction was high as reflected by the high mean score of the variables, although caution was expressed in interpreting the finding, particularly low expectation of patients to begin with. Research limitations/implications - The research was limited to inpatient of Malaysian public hospitals. A thorough evaluation of the nation’s public healthcare delivery system would need to include outpatient service as well. Originality/value - The research provides an empirical analysis on inpatient satisfaction in Malaysian public hospitals. This allows policy-makers to evaluate the level of public healthcare delivery service in the country and therefore assist in policy decision-making and implementation.
format	Article
author	Abd. Manaf, Noor Hazilah
author_facet	Abd. Manaf, Noor Hazilah
author_sort	Abd. Manaf, Noor Hazilah
title	Inpatient satisfaction: an analysis of Malaysian public hospitals
title_short	Inpatient satisfaction: an analysis of Malaysian public hospitals
title_full	Inpatient satisfaction: an analysis of Malaysian public hospitals
title_fullStr	Inpatient satisfaction: an analysis of Malaysian public hospitals
title_full_unstemmed	Inpatient satisfaction: an analysis of Malaysian public hospitals
title_sort	inpatient satisfaction: an analysis of malaysian public hospitals
publisher	Emerald
publishDate	2012
url	http://irep.iium.edu.my/8841/ http://irep.iium.edu.my/8841/ http://irep.iium.edu.my/8841/ http://irep.iium.edu.my/8841/1/Inpatient_satisfaction-.pdf
first_indexed	2023-09-18T20:18:39Z
last_indexed	2023-09-18T20:18:39Z
_version_	1777407958485827584

Inpatient satisfaction: an analysis of Malaysian public hospitals

Similar Items