Consumer protection under Islamic law in the service industry

Consumer protection refers to safeguards against malpractice and exploitative techniques by suppliers of goods or services that adversely affect consumers. The area that seems to be most neglected is consumer protection in the service industry. However, they are becoming important to consumers and h...

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Main Authors: Abu Bakar, Elistina, Amin, Naemah
Format: Article
Language:English
Published: Institut Sosial Malaysia & Faculty of Human Ecology, Universiti Putra Malaysia 2011
Subjects:
Online Access:http://irep.iium.edu.my/9044/
http://irep.iium.edu.my/9044/1/2011_-_Consumer_protection_under_Islamic_law_in_the_service_industry.pdf
id iium-9044
recordtype eprints
spelling iium-90442011-12-09T12:57:33Z http://irep.iium.edu.my/9044/ Consumer protection under Islamic law in the service industry Abu Bakar, Elistina Amin, Naemah K Law (General) KBP Islamic Law Consumer protection refers to safeguards against malpractice and exploitative techniques by suppliers of goods or services that adversely affect consumers. The area that seems to be most neglected is consumer protection in the service industry. However, they are becoming important to consumers and have raised complicated legal issues. Unlike the supply of goods, in which the product quality can be assessed before a sale, a supply of services involves human activity that cannot be subject to such control. Furthemore, consumers often lack technical expertise and are therefore in a weak bargaining position. They are not in a capacity to discuss fully their requirements with service providers and thus can be at the latter's mercy. The aim of this article is to examine the principles under the Islamic law transactions that give protection to consumers in the service industry. The discussion focuses on the Islamic values abd references are made to the opinions of scholars of four schools of thought i.e. Hanafi, Shafi', Hanbali and Maliki. It is submitted that Malaysia should adopt these principles into the legislation and consumer policy so as to strengthen the consumer protection in the country. Institut Sosial Malaysia & Faculty of Human Ecology, Universiti Putra Malaysia 2011 Article PeerReviewed application/pdf en http://irep.iium.edu.my/9044/1/2011_-_Consumer_protection_under_Islamic_law_in_the_service_industry.pdf Abu Bakar, Elistina and Amin, Naemah (2011) Consumer protection under Islamic law in the service industry. International Journal of Social Policy and Society, 8. pp. 37-49. ISSN 1823-0865
repository_type Digital Repository
institution_category Local University
institution International Islamic University Malaysia
building IIUM Repository
collection Online Access
language English
topic K Law (General)
KBP Islamic Law
spellingShingle K Law (General)
KBP Islamic Law
Abu Bakar, Elistina
Amin, Naemah
Consumer protection under Islamic law in the service industry
description Consumer protection refers to safeguards against malpractice and exploitative techniques by suppliers of goods or services that adversely affect consumers. The area that seems to be most neglected is consumer protection in the service industry. However, they are becoming important to consumers and have raised complicated legal issues. Unlike the supply of goods, in which the product quality can be assessed before a sale, a supply of services involves human activity that cannot be subject to such control. Furthemore, consumers often lack technical expertise and are therefore in a weak bargaining position. They are not in a capacity to discuss fully their requirements with service providers and thus can be at the latter's mercy. The aim of this article is to examine the principles under the Islamic law transactions that give protection to consumers in the service industry. The discussion focuses on the Islamic values abd references are made to the opinions of scholars of four schools of thought i.e. Hanafi, Shafi', Hanbali and Maliki. It is submitted that Malaysia should adopt these principles into the legislation and consumer policy so as to strengthen the consumer protection in the country.
format Article
author Abu Bakar, Elistina
Amin, Naemah
author_facet Abu Bakar, Elistina
Amin, Naemah
author_sort Abu Bakar, Elistina
title Consumer protection under Islamic law in the service industry
title_short Consumer protection under Islamic law in the service industry
title_full Consumer protection under Islamic law in the service industry
title_fullStr Consumer protection under Islamic law in the service industry
title_full_unstemmed Consumer protection under Islamic law in the service industry
title_sort consumer protection under islamic law in the service industry
publisher Institut Sosial Malaysia & Faculty of Human Ecology, Universiti Putra Malaysia
publishDate 2011
url http://irep.iium.edu.my/9044/
http://irep.iium.edu.my/9044/1/2011_-_Consumer_protection_under_Islamic_law_in_the_service_industry.pdf
first_indexed 2023-09-18T20:18:50Z
last_indexed 2023-09-18T20:18:50Z
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