Argentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Services
This article notes that at the end of 2000, the government of Argentina (specifically the Subsecretar?a de Gesti?n P?blica, or the Sub-secretary of Public Management) initiated a program of state modernization with the support of the World Bank. T...
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| Format: | Brief |
| Language: | English |
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World Bank, Washington, DC
2012
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| Online Access: | http://documents.worldbank.org/curated/en/2004/02/4321334/argentinas-cartas-compromiso-strengthening-role-civil-society-more-accountable-public-services http://hdl.handle.net/10986/10367 |
| Summary: | This article notes that at the end of
2000, the government of Argentina (specifically the
Subsecretar?a de Gesti?n P?blica, or the Sub-secretary of
Public Management) initiated a program of state
modernization with the support of the World Bank. This
operation featured a key component around results based
management systems, specifically the creation of a Programa
Cartas Compromiso, or Citizen Charter Program (CCP). The CCP
seeks a new relationship between public service providers
and users by promoting a higher degree of responsiveness and
transparency to ensure greater quality of services,
increased information and better monitoring and evaluation.
The Carta Compromiso is a public management tool where the
highest authority of a service-providing agency makes a
public commitment to citizens, laying out a number of goals
and results to be met within a given timeframe. |
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