Driving Performance through Center of Government Delivery Units

Driving Performance through Center of Government Delivery Units

Several governments around the world have recently established delivery units at the center of government to drive performance improvements. This development may be in addition to whole-of-government reforms to improve performance, such as citizen...

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Bibliographic Details
Main Author: World Bank
Format: Brief
Language:English
Published: Washington, DC 2012
Subjects:
ACCOUNTABILITY
ADMINISTRATIVE COSTS
ADMINISTRATIVE SYSTEMS
AIM
BUDGET PROCESS
CABINET
CABINET SYSTEM
CASH MANAGEMENT
CERTIFICATES
CIVIL SERVANTS
CONFIDENCE
CUSTOMER INTERACTIONS
CUSTOMER SATISFACTION
DEBT
DELIVERY SYSTEM
DELIVERY SYSTEMS
EVASION
FINANCIAL MANAGEMENT
GOVERNOR
INITIATIVE
INNOVATION
INNOVATIONS
LEADERSHIP
MANAGEMENT SYSTEM
MINISTER
MINISTERS
MONITORING MECHANISM
PATRONAGE
PERFORMANCE INDICATORS
POLICY MAKERS
POLITICIANS
PRIME MINISTER
PRIVATE SECTOR
PROCUREMENT
PROCUREMENT LAW
PUBLIC
PUBLIC POLICY
PUBLIC SECTOR
PUBLIC SECTOR MANAGEMENT
PUBLIC SECTOR PERFORMANCE
PUBLIC SERVICE
PUBLIC SERVICES
RESULTS
SERVICE DELIVERY
SUPERVISION
TARGETS
TRANSPARENCY
TREASURY
Online Access:http://documents.worldbank.org/curated/en/2010/11/13894870/center-government-delivery-units
http://hdl.handle.net/10986/10465
Description
Summary:Several governments around the world have recently established delivery units at the center of government to drive performance improvements. This development may be in addition to whole-of-government reforms to improve performance, such as citizen charters, service agreements, or performance reporting. Given rising interest in public sector performance innovations, this note provides an overview of center-of-government delivery unit arrangements, including key factors for success, with a particular focus on one of the first incarnations of a central delivery unit - the United Kingdom's Prime Minister's Delivery Unit (PMDU).

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