Internal Delegation Contracts for Water in Uganda : An Innovative Approach to Establishing a Successful Public Utility
Uganda's national water utility has become known for its successful turnaround under public management. Less well known is that this success owes much to the introduction of private-sector-like practices to motivate employees. Following a mixe...
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| Format: | Brief |
| Language: | English |
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World Bank, Washington, DC
2012
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| Online Access: | http://documents.worldbank.org/curated/en/2010/06/12821017/internal-delegation-contracts-water-uganda-innovative-approach-establishing-successful-public-utility http://hdl.handle.net/10986/10482 |
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okr-10986-104822021-04-23T14:02:50Z Internal Delegation Contracts for Water in Uganda : An Innovative Approach to Establishing a Successful Public Utility Marin, Philippe Muhairwe, William Mugisha, Silver Mugabi, Josses ADMINISTRATIVE COSTS BILL COLLECTION BRANCHES BUSINESS UNITS CASH FLOW COMPANY CONNECTION POLICY CONNECTIONS CONTRACTS FOR WATER CORPORATIZATION CUBIC METERS CUSTOMER SERVICE EMPLOYMENT EXPANSION FINANCIAL INCENTIVES FINANCIAL VIABILITY GENERATION HOUSEHOLD CONNECTION HOUSEHOLDS INVESTMENT PROGRAM MAINTENANCE COSTS MANAGEMENT CONTRACTS NATIONAL WATER NONGOVERNMENTAL ORGANIZATIONS OPERATIONAL EFFICIENCY OPERATIONAL PERFORMANCE PERFORMANCE AGREEMENTS PERFORMANCE CONTRACTS PRIVATE INFRASTRUCTURE PRIVATE OPERATOR PRIVATE PARTNERSHIP PROVISION OF SERVICES PUBLIC ENTERPRISES PUBLIC MANAGEMENT PUBLIC UTILITY PUBLIC WATER PUBLIC WATER UTILITIES PUBLIC-PRIVATE PARTNERSHIPS RESIDENTIAL CUSTOMERS REVENUE COLLECTION SANITATION SEWERAGE SEWERAGE CORPORATION TARIFF INCREASE TECHNICAL ASSISTANCE TOWNS URBAN WATER URBAN WATER UTILITIES USERS UTILITY MANAGEMENT UTILITY MANAGERS WATER DISTRIBUTION WATER INFRASTRUCTURE WATER LOSSES WATER PRODUCTION WATER SOURCE WATER SUPPLY WATER SUPPLY NETWORK WATER UTILITY Uganda's national water utility has become known for its successful turnaround under public management. Less well known is that this success owes much to the introduction of private-sector-like practices to motivate employees. Following a mixed experience with two short-term management contracts in Kampala, the utility's management introduced an innovative concept of internal delegation, inspired by public-private partnership contracts. Local managers establish private partnerships to operate systems under contract with the utility, with part of their pay depending on performance. The experience offers interesting lessons for those involved in reforming urban water utilities in developing countries. 2012-08-13T11:43:44Z 2012-08-13T11:43:44Z 2010-06 http://documents.worldbank.org/curated/en/2010/06/12821017/internal-delegation-contracts-water-uganda-innovative-approach-establishing-successful-public-utility http://hdl.handle.net/10986/10482 English Gridlines; No. 55 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank World Bank, Washington, DC Publications & Research :: Brief Publications & Research Africa Uganda |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English |
| topic |
ADMINISTRATIVE COSTS BILL COLLECTION BRANCHES BUSINESS UNITS CASH FLOW COMPANY CONNECTION POLICY CONNECTIONS CONTRACTS FOR WATER CORPORATIZATION CUBIC METERS CUSTOMER SERVICE EMPLOYMENT EXPANSION FINANCIAL INCENTIVES FINANCIAL VIABILITY GENERATION HOUSEHOLD CONNECTION HOUSEHOLDS INVESTMENT PROGRAM MAINTENANCE COSTS MANAGEMENT CONTRACTS NATIONAL WATER NONGOVERNMENTAL ORGANIZATIONS OPERATIONAL EFFICIENCY OPERATIONAL PERFORMANCE PERFORMANCE AGREEMENTS PERFORMANCE CONTRACTS PRIVATE INFRASTRUCTURE PRIVATE OPERATOR PRIVATE PARTNERSHIP PROVISION OF SERVICES PUBLIC ENTERPRISES PUBLIC MANAGEMENT PUBLIC UTILITY PUBLIC WATER PUBLIC WATER UTILITIES PUBLIC-PRIVATE PARTNERSHIPS RESIDENTIAL CUSTOMERS REVENUE COLLECTION SANITATION SEWERAGE SEWERAGE CORPORATION TARIFF INCREASE TECHNICAL ASSISTANCE TOWNS URBAN WATER URBAN WATER UTILITIES USERS UTILITY MANAGEMENT UTILITY MANAGERS WATER DISTRIBUTION WATER INFRASTRUCTURE WATER LOSSES WATER PRODUCTION WATER SOURCE WATER SUPPLY WATER SUPPLY NETWORK WATER UTILITY |
| spellingShingle |
ADMINISTRATIVE COSTS BILL COLLECTION BRANCHES BUSINESS UNITS CASH FLOW COMPANY CONNECTION POLICY CONNECTIONS CONTRACTS FOR WATER CORPORATIZATION CUBIC METERS CUSTOMER SERVICE EMPLOYMENT EXPANSION FINANCIAL INCENTIVES FINANCIAL VIABILITY GENERATION HOUSEHOLD CONNECTION HOUSEHOLDS INVESTMENT PROGRAM MAINTENANCE COSTS MANAGEMENT CONTRACTS NATIONAL WATER NONGOVERNMENTAL ORGANIZATIONS OPERATIONAL EFFICIENCY OPERATIONAL PERFORMANCE PERFORMANCE AGREEMENTS PERFORMANCE CONTRACTS PRIVATE INFRASTRUCTURE PRIVATE OPERATOR PRIVATE PARTNERSHIP PROVISION OF SERVICES PUBLIC ENTERPRISES PUBLIC MANAGEMENT PUBLIC UTILITY PUBLIC WATER PUBLIC WATER UTILITIES PUBLIC-PRIVATE PARTNERSHIPS RESIDENTIAL CUSTOMERS REVENUE COLLECTION SANITATION SEWERAGE SEWERAGE CORPORATION TARIFF INCREASE TECHNICAL ASSISTANCE TOWNS URBAN WATER URBAN WATER UTILITIES USERS UTILITY MANAGEMENT UTILITY MANAGERS WATER DISTRIBUTION WATER INFRASTRUCTURE WATER LOSSES WATER PRODUCTION WATER SOURCE WATER SUPPLY WATER SUPPLY NETWORK WATER UTILITY Marin, Philippe Muhairwe, William Mugisha, Silver Mugabi, Josses Internal Delegation Contracts for Water in Uganda : An Innovative Approach to Establishing a Successful Public Utility |
| geographic_facet |
Africa Uganda |
| relation |
Gridlines; No. 55 |
| description |
Uganda's national water utility has
become known for its successful turnaround under public
management. Less well known is that this success owes much
to the introduction of private-sector-like practices to
motivate employees. Following a mixed experience with two
short-term management contracts in Kampala, the
utility's management introduced an innovative concept
of internal delegation, inspired by public-private
partnership contracts. Local managers establish private
partnerships to operate systems under contract with the
utility, with part of their pay depending on performance.
The experience offers interesting lessons for those involved
in reforming urban water utilities in developing countries. |
| format |
Publications & Research :: Brief |
| author |
Marin, Philippe Muhairwe, William Mugisha, Silver Mugabi, Josses |
| author_facet |
Marin, Philippe Muhairwe, William Mugisha, Silver Mugabi, Josses |
| author_sort |
Marin, Philippe |
| title |
Internal Delegation Contracts for Water in Uganda : An Innovative Approach to Establishing a Successful Public Utility |
| title_short |
Internal Delegation Contracts for Water in Uganda : An Innovative Approach to Establishing a Successful Public Utility |
| title_full |
Internal Delegation Contracts for Water in Uganda : An Innovative Approach to Establishing a Successful Public Utility |
| title_fullStr |
Internal Delegation Contracts for Water in Uganda : An Innovative Approach to Establishing a Successful Public Utility |
| title_full_unstemmed |
Internal Delegation Contracts for Water in Uganda : An Innovative Approach to Establishing a Successful Public Utility |
| title_sort |
internal delegation contracts for water in uganda : an innovative approach to establishing a successful public utility |
| publisher |
World Bank, Washington, DC |
| publishDate |
2012 |
| url |
http://documents.worldbank.org/curated/en/2010/06/12821017/internal-delegation-contracts-water-uganda-innovative-approach-establishing-successful-public-utility http://hdl.handle.net/10986/10482 |
| _version_ |
1764413255923531776 |