Role of Post Offices in Remittances and Financial Inclusion

Historically post offices have played a role in the provision of remittances and basic financial services to low-income populations. As this function is being revived in an increasing number of developing and emerging countries, remittance services...

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Bibliographic Details
Main Authors:	Clotteau, Nils, Ansón, José
Format:	Brief
Language:	English
Published:	World Bank, Washington, DC 2012
Subjects:	ACCESS TO FINANCIAL SERVICES ACCESS TO REMITTANCE SERVICES ACCESSIBILITY ACCOUNT HOLDERS ACCOUNTING ACCOUNTING SYSTEMS AFFORDABLE SERVICES BACK OFFICES BANK ACCOUNTS BANK BRANCHES BANKRUPTCY BANKS BLOG CALL CENTERS CAPABILITY CAPACITY BUILDING CAPITA INCOME CASH MANAGEMENT CENTRAL BANKS COMMERCIAL ACTIVITIES COMMERCIAL BANK COMMODITIES COMPUTER LITERACY COMPUTERS CUSTOMS DATA ON REMITTANCES DIVERSIFICATION E-COMMERCE ECONOMIC DEVELOPMENT ELECTRICITY ELECTRONIC DATA ELECTRONIC NETWORKS ELECTRONIC SERVICES EMIGRATION EQUIPMENT FAXES FINANCIAL ACCESS FINANCIAL INSTITUTIONS FINANCIAL RESOURCES FINANCIAL SECTOR DEVELOPMENT FINANCIAL SERVICES FOREIGN EXCHANGE FOREIGN EXCHANGE BUREAUS FORMAL BANKING FORMAL SAVINGS GOVERNMENT SERVICES ICT IMAGE INCOME INSTITUTION INSURANCE INTERNAL DATA INTERNATIONAL MONEY ORDER INTERNATIONAL POSTAL INTERNATIONAL TELECOMMUNICATION MAIL BUSINESS MAJOR POSTS MANAGEMENT SYSTEMS MARKET RESEARCH MARKET SHARE MARKETING MIGRANT REMITTANCE MIGRANTS MIGRATION MONEY EXPRESS MONEY HOME MONEY LAUNDERING MONEY ORDER MONEY TRANSFERS MONEY-TRANSFER COMPANIES MUNICIPALITIES NONBANK FINANCIAL INSTITUTIONS NUMBER OF POST OFFICES PARCEL SERVICES PAYOUT PHONES PHYSICAL LOCATIONS POST POST OFFICES POSTAL POSTAL ACTIVITY POSTAL AGENCIES POSTAL BANK POSTAL BANKING POSTAL BANKS POSTAL BUSINESS POSTAL ECONOMICS POSTAL EMPLOYEES POSTAL FINANCIAL SERVICES POSTAL MONEY ORDERS POSTAL NETWORK POSTAL NETWORKS POSTAL OPERATOR POSTAL OPERATORS POSTAL ORGANIZATION POSTAL PRODUCTS POSTAL SAVINGS POSTAL SECTOR POSTAL SERVICE POSTAL SERVICES POSTAL STAFF POSTAL TECHNOLOGY POSTS QUALITY OF SERVICE QUALITY SERVICE REMITTANCE REMITTANCE COSTS REMITTANCE FLOWS REMITTANCE OUTFLOWS REMITTANCE SERVICES REMITTANCES RESULTS RURAL BANK RURAL BANK BRANCHES RURAL POST OFFICES SAVINGS ACCOUNTS SAVINGS BANK SETTLEMENT SYSTEMS SMALL BUSINESSES SMALL LOANS SMALL REMITTANCES SMALL-VALUE TRANSACTIONS SOCIAL SECURITY SUBSIDIARY TARGETS TELECOMMUNICATIONS TELEPHONE TRANSFER SERVICE TRANSFER SERVICES TUITION UNIVERSAL POSTAL UNIVERSAL POSTAL UNION UPU URBAN AREAS URBAN BANK
Online Access:	http://documents.worldbank.org/curated/en/2011/03/14721438/role-post-offices-remittances-financial-inclusion http://hdl.handle.net/10986/10894

Description
Summary:	Historically post offices have played a role in the provision of remittances and basic financial services to low-income populations. As this function is being revived in an increasing number of developing and emerging countries, remittance services can be improved to better match financial inclusion goals. This paper describes the efforts being made in Sub-Saharan Africa to increase access to remittance services through post offices in small towns and rural areas, and discusses how this improved access could be used to develop crucial savings and other financial services for the poor. The outcomes are encouraging, though a number of constraints must be removed to fully realize the potential of posts in this area.

Role of Post Offices in Remittances and Financial Inclusion

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