Understanding Demand When Reforming Water Supply and Sanitation : A Case Study from Sri Lanka

Many countries are weighing urgent reforms to bring safe water supply and sanitation (WSS) services to hundreds of millions of poor city dwellers. Past reforms, unfortunately, have often ignored consumer preferences and perceptions, resulting in ov...

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Main Authors:	van den Berg, Caroline, Pattanayak, Subhrendu, Yang, Jui-Chen, Gunatilake, Herath
Format:	Brief
Language:	English
Published:	World Bank, Washington, DC 2012
Subjects:	ALTERNATIVE WATER ALTERNATIVE WATER SOURCES CENTRAL GOVERNMENT CONNECTION CONNECTION CHARGE CONNECTION FEE CONNECTION FEES CONSUMER PREFERENCES CONSUMERS CONSUMPTION CHARGE CROSS-SUBSIDIES CUBIC METER CUBIC METER OF WATER CUBIC METERS CUBIC METERS OF WATER CUBIC METERS PER MONTH DRINKING WATER DRINKING WATER QUALITY FINANCIAL VIABILITY HOUSE CONNECTION HOUSE CONNECTIONS HOUSEHOLDS INVESTMENT COSTS LOCAL SERVICES MONTHLY WATER MONTHLY WATER BILL PIPED WATER PRIVATE OPERATORS PRIVATE WELLS PUBLIC TAPS SAFE WATER SAFE WATER SUPPLY SANITATION SANITATION SECTOR TARIFF STRUCTURE TOWN TOWNS URBAN CENTERS USERS WATER COMPANIES WATER CONSUMPTION WATER NETWORKS WATER PARTNERSHIP WATER QUALITY WATER SECTOR WATER SERVICE WATER SERVICES WATER SOURCES WATER SUPPLY WATER SYSTEMS WATER TARIFFS WELLS
Online Access:	http://documents.worldbank.org/curated/en/2008/06/9676888/understanding-demand-reforming-water-supply-sanitation-case-study-sri-lanka http://hdl.handle.net/10986/11754

id	okr-10986-11754
recordtype	oai_dc
spelling	okr-10986-117542021-04-23T14:02:57Z Understanding Demand When Reforming Water Supply and Sanitation : A Case Study from Sri Lanka van den Berg, Caroline Pattanayak, Subhrendu Yang, Jui-Chen Gunatilake, Herath ALTERNATIVE WATER ALTERNATIVE WATER SOURCES CENTRAL GOVERNMENT CONNECTION CONNECTION CHARGE CONNECTION FEE CONNECTION FEES CONSUMER PREFERENCES CONSUMERS CONSUMPTION CHARGE CROSS-SUBSIDIES CUBIC METER CUBIC METER OF WATER CUBIC METERS CUBIC METERS OF WATER CUBIC METERS PER MONTH DRINKING WATER DRINKING WATER QUALITY FINANCIAL VIABILITY HOUSE CONNECTION HOUSE CONNECTIONS HOUSEHOLDS INVESTMENT COSTS LOCAL SERVICES MONTHLY WATER MONTHLY WATER BILL PIPED WATER PRIVATE OPERATORS PRIVATE WELLS PUBLIC TAPS SAFE WATER SAFE WATER SUPPLY SANITATION SANITATION SECTOR TARIFF STRUCTURE TOWN TOWNS URBAN CENTERS USERS WATER COMPANIES WATER CONSUMPTION WATER NETWORKS WATER PARTNERSHIP WATER QUALITY WATER SECTOR WATER SERVICE WATER SERVICES WATER SOURCES WATER SUPPLY WATER SYSTEMS WATER TARIFFS WELLS Many countries are weighing urgent reforms to bring safe water supply and sanitation (WSS) services to hundreds of millions of poor city dwellers. Past reforms, unfortunately, have often ignored consumer preferences and perceptions, resulting in overly optimistic projections of the revenue potential of reform projects. When revenues fall short, private partners may seek to renegotiate their contract, resulting in tariff increases and other changes that increase project costs across the board. Such situations can undermine political commitment to reforms in general and to Private Sector Participation (PSP) in particular. Understanding consumers can help avoid such situations. Different groups of consumers have distinct preferences and perceptions that may influence their decisions about new water systems. Unfortunately, studies of consumers' water-related preferences are often deferred because collecting data takes time and costs money. Often there is pressure to complete reforms quickly sometimes to take advantage of a political opportunity so the necessary research is not done. In other cases, the challenge of increasing efficiency and improving governance may seem so daunting that the specific interventions required to make reform beneficial to the poor may be overlooked or consciously deferred. 2012-08-13T15:55:50Z 2012-08-13T15:55:50Z 2008-06 http://documents.worldbank.org/curated/en/2008/06/9676888/understanding-demand-reforming-water-supply-sanitation-case-study-sri-lanka http://hdl.handle.net/10986/11754 English Water P-Notes; No. 5 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank World Bank, Washington, DC Publications & Research :: Brief Publications & Research South Asia Sri Lanka
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English
topic	ALTERNATIVE WATER ALTERNATIVE WATER SOURCES CENTRAL GOVERNMENT CONNECTION CONNECTION CHARGE CONNECTION FEE CONNECTION FEES CONSUMER PREFERENCES CONSUMERS CONSUMPTION CHARGE CROSS-SUBSIDIES CUBIC METER CUBIC METER OF WATER CUBIC METERS CUBIC METERS OF WATER CUBIC METERS PER MONTH DRINKING WATER DRINKING WATER QUALITY FINANCIAL VIABILITY HOUSE CONNECTION HOUSE CONNECTIONS HOUSEHOLDS INVESTMENT COSTS LOCAL SERVICES MONTHLY WATER MONTHLY WATER BILL PIPED WATER PRIVATE OPERATORS PRIVATE WELLS PUBLIC TAPS SAFE WATER SAFE WATER SUPPLY SANITATION SANITATION SECTOR TARIFF STRUCTURE TOWN TOWNS URBAN CENTERS USERS WATER COMPANIES WATER CONSUMPTION WATER NETWORKS WATER PARTNERSHIP WATER QUALITY WATER SECTOR WATER SERVICE WATER SERVICES WATER SOURCES WATER SUPPLY WATER SYSTEMS WATER TARIFFS WELLS
spellingShingle	ALTERNATIVE WATER ALTERNATIVE WATER SOURCES CENTRAL GOVERNMENT CONNECTION CONNECTION CHARGE CONNECTION FEE CONNECTION FEES CONSUMER PREFERENCES CONSUMERS CONSUMPTION CHARGE CROSS-SUBSIDIES CUBIC METER CUBIC METER OF WATER CUBIC METERS CUBIC METERS OF WATER CUBIC METERS PER MONTH DRINKING WATER DRINKING WATER QUALITY FINANCIAL VIABILITY HOUSE CONNECTION HOUSE CONNECTIONS HOUSEHOLDS INVESTMENT COSTS LOCAL SERVICES MONTHLY WATER MONTHLY WATER BILL PIPED WATER PRIVATE OPERATORS PRIVATE WELLS PUBLIC TAPS SAFE WATER SAFE WATER SUPPLY SANITATION SANITATION SECTOR TARIFF STRUCTURE TOWN TOWNS URBAN CENTERS USERS WATER COMPANIES WATER CONSUMPTION WATER NETWORKS WATER PARTNERSHIP WATER QUALITY WATER SECTOR WATER SERVICE WATER SERVICES WATER SOURCES WATER SUPPLY WATER SYSTEMS WATER TARIFFS WELLS van den Berg, Caroline Pattanayak, Subhrendu Yang, Jui-Chen Gunatilake, Herath Understanding Demand When Reforming Water Supply and Sanitation : A Case Study from Sri Lanka
geographic_facet	South Asia Sri Lanka
relation	Water P-Notes; No. 5
description	Many countries are weighing urgent reforms to bring safe water supply and sanitation (WSS) services to hundreds of millions of poor city dwellers. Past reforms, unfortunately, have often ignored consumer preferences and perceptions, resulting in overly optimistic projections of the revenue potential of reform projects. When revenues fall short, private partners may seek to renegotiate their contract, resulting in tariff increases and other changes that increase project costs across the board. Such situations can undermine political commitment to reforms in general and to Private Sector Participation (PSP) in particular. Understanding consumers can help avoid such situations. Different groups of consumers have distinct preferences and perceptions that may influence their decisions about new water systems. Unfortunately, studies of consumers' water-related preferences are often deferred because collecting data takes time and costs money. Often there is pressure to complete reforms quickly sometimes to take advantage of a political opportunity so the necessary research is not done. In other cases, the challenge of increasing efficiency and improving governance may seem so daunting that the specific interventions required to make reform beneficial to the poor may be overlooked or consciously deferred.
format	Publications & Research :: Brief
author	van den Berg, Caroline Pattanayak, Subhrendu Yang, Jui-Chen Gunatilake, Herath
author_facet	van den Berg, Caroline Pattanayak, Subhrendu Yang, Jui-Chen Gunatilake, Herath
author_sort	van den Berg, Caroline
title	Understanding Demand When Reforming Water Supply and Sanitation : A Case Study from Sri Lanka
title_short	Understanding Demand When Reforming Water Supply and Sanitation : A Case Study from Sri Lanka
title_full	Understanding Demand When Reforming Water Supply and Sanitation : A Case Study from Sri Lanka
title_fullStr	Understanding Demand When Reforming Water Supply and Sanitation : A Case Study from Sri Lanka
title_full_unstemmed	Understanding Demand When Reforming Water Supply and Sanitation : A Case Study from Sri Lanka
title_sort	understanding demand when reforming water supply and sanitation : a case study from sri lanka
publisher	World Bank, Washington, DC
publishDate	2012
url	http://documents.worldbank.org/curated/en/2008/06/9676888/understanding-demand-reforming-water-supply-sanitation-case-study-sri-lanka http://hdl.handle.net/10986/11754
_version_	1764417876731625472

Understanding Demand When Reforming Water Supply and Sanitation : A Case Study from Sri Lanka

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