Consumers Count : How Water and Sanitation Utilities Can Become More Accountable to Their Users

Consumers Count : How Water and Sanitation Utilities Can Become More Accountable to Their Users

This note presents tools that can help make service providers more accountable to the people they serve. The voice of users is often muted in water utilities. One consequence is that utilities do not take account of users' priorities and prefe...

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Bibliographic Details
Main Authors: Muller, Mike, Simpson, Robin, Ginnekan, Meike van
Format: Brief
Language:English
Published: World Bank, Washington, DC 2012
Subjects:
ACCESS TO INFORMATION
ACCOUNTABILITY
ADMINISTRATIVE PROCESSES
CIVIL SOCIETY
COMPLAINT
CONFIDENCE
CUSTOMER SERVICE
DAY-TO-DAY OPERATIONS
DECISION MAKING
DRAINS
FINANCIAL CONSTRAINTS
HOUSEHOLD SANITATION
INFORMATION PROVISION
INFORMATION SHARING
LEADERSHIP
LEGAL FRAMEWORKS
MANAGEMENT SYSTEMS
OPERATIONAL MANAGEMENT
PERFORMANCE DATA
POLITICAL INTERESTS
POLITICIANS
PRIVATE SECTOR
PUBLIC MANAGEMENT
PUBLIC TRUST
RESULT
SAFE WATER
SAFE WATER SUPPLY
SANITATION
SANITATION UTILITIES
SERVICE PROVIDER
SERVICE PROVIDERS
SERVICE PROVISION
SUSTAINABLE WATER
TARGETS
TRANSACTION
USER
USER COMMUNITIES
USERS
UTILITY GOVERNANCE
UTILITY MANAGEMENT
UTILITY STAFF
WATER SECTOR
WATER SERVICES
WATER SUPPLY
WATER UTILITIES
Online Access:http://documents.worldbank.org/curated/en/2008/06/9677440/consumers-count-water-sanitation-utilities-can-more-accountable-users
http://hdl.handle.net/10986/11763

Internet

http://documents.worldbank.org/curated/en/2008/06/9677440/consumers-count-water-sanitation-utilities-can-more-accountable-users
http://hdl.handle.net/10986/11763

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