Improving Urban Water Supply and Sanitation Services : Advisory Note
The purpose of this report is to distill lessons learnt for improving Water Supply and Sanitation (WSS) services in India, by reference to the recent WSS business plans prepared for the three states of Maharashtra, Rajasthan and Haryana and from va...
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| Format: | Other Urban Study |
| Language: | English en_US |
| Published: |
Washington, DC
2012
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| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/12-0/-0/16498867/india-improving-urban-water-supply-sanitation-service-provision-vol-2-2-advisory-note http://hdl.handle.net/10986/11901 |
| id |
okr-10986-11901 |
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| recordtype |
oai_dc |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
ACCOUNTABILITY TO CUSTOMERS ADEQUATE PROVISION ASSET OWNERSHIP AUGMENTATION BACTERIOLOGICAL QUALITY BASE PRICE BILL COLLECTION BOARDS OF DIRECTORS BOT BULK SUPPLY BULK WATER BULK WATER METERING BULK WATER SUPPLY CAPACITY BUILDING CAPITAL COSTS CAPITAL INVESTMENT CAPITAL INVESTMENTS CAPITAL MARKETS CASH FLOW CERTIFICATION CHARTER CITIZEN INVOLVEMENT COLLECTION EFFICIENCY COLLECTION OF WATER COMMERCIAL OPERATIONS COMMUNITY PARTICIPATION COMPANY COMPANY LAW CONNECTION CONSTRUCTION CONTINUITY OF SUPPLY CONVEYING CORPORATE BONDS CORPORATIZATION COST OF WATER COST RECOVERY COSTS OF WATER SUPPLY CROSS SUBSIDIES CUBIC METERS CUBIC METERS PER MONTH CUSTOMER SERVICE DECISION MAKING DEMAND MANAGEMENT DEMANDS FOR WATER DEPRECIATION DESALINATION DISPUTE RESOLUTION DISPUTE RESOLUTION MECHANISMS DISTRIBUTION SYSTEM DOMESTIC USE DRAINAGE COVERAGE DRAINAGE NETWORK DRAINS DRINKING WATER EFFICIENCY OF SERVICE EFFICIENCY OF SERVICE DELIVERY EFFLUENT QUALITY EMPLOYMENT ENVIRONMENTAL HEALTH ENVIRONMENTAL PROTECTION FINANCIAL INCENTIVES FINANCING WATER SUPPLY GOVERNANCE ARRANGEMENTS GOVERNANCE OF WATER GOVERNANCE OF WATER SUPPLY GROUND WATER GROUNDWATER GROUNDWATER SOURCES HOUSEHOLDS IMPROVING SERVICE DELIVERY IMPROVING WATER SUPPLY INCIDENCE OF WATER INDIVIDUAL CONNECTIONS INDUSTRIAL WATER INFRASTRUCTURE DEVELOPMENT INFRASTRUCTURE PROJECT INVESTMENT IN WATER SUPPLY INVESTMENT REQUIREMENTS LEAKAGE LEAST COST LENDERS LIFELINE CONSUMPTION LOCAL COMMUNITIES LOCAL WATER LOW INCOME CUSTOMERS MAINTENANCE ACTIVITIES MAINTENANCE COSTS MAINTENANCE OF WATER MANAGEMENT OF WATER MANAGEMENT OF WATER SUPPLY METERING MUNICIPAL COOPERATION MUNICIPAL CORPORATIONS MUNICIPAL SOLID WASTE MUNICIPAL SOLID WASTE MANAGEMENT MUNICIPALITIES NUMBER OF WATER OPERATIONAL EFFICIENCY PERFORMANCE AGREEMENT PERFORMANCE CONTRACT PERFORMANCE CONTRACTS PERFORMANCE INDICATORS PHYSICAL LOSSES PIPED WATER PIPELINE POLLUTION PRICE OF WATER PRIVATE INVESTMENT PRIVATE INVESTORS PRIVATE PARTNERSHIP PRIVATE SECTOR PARTICIPATION PRIVATE WATER PRIVATE WATER SUPPLY PROVISION OF INFRASTRUCTURE PUBLIC UTILITY PUBLIC-PRIVATE PARTNERSHIPS PUMP STATION QUALITY OF SERVICE QUALITY OF SEWAGE QUALITY OF WASTEWATER QUALITY OF WATER QUALITY STANDARDS QUANTITIES OF WATER RAPID URBANIZATION RAW SEWAGE RAW WATER REGIONAL WATER SUPPLY REGULATORY AGENCIES REGULATORY FRAMEWORK REGULATORY MECHANISMS RESPONSIBILITY FOR SERVICE PROVISION RIVERS SANITATION IN CITIES SANITATION OPERATIONS SANITATION POLICY SANITATION SECTOR SANITATION SERVICE SANITATION SERVICE PROVIDERS SANITATION SERVICE PROVISION SANITATION SERVICES SERVICE CONTRACTS SERVICE IMPROVEMENT SERVICE PROVIDER SERVICE PROVIDERS SERVICE QUALITY SEWAGE TREATMENT SEWAGE TREATMENT PLANT SEWERAGE SEWERAGE SYSTEM SEWERAGE SYSTEMS SOLID WASTE SOLID WASTE MANAGEMENT STORM WATER SUSTAINABLE SERVICES TARIFF COLLECTION TARIFF INCREASES TARIFF LEVELS TARIFF POLICY TARIFF SETTING TARIFF STRUCTURE TECHNICAL ASSISTANCE TECHNICAL SUPPORT TOILETS TOWNS URBAN AREAS URBAN INFRASTRUCTURE URBAN LOCAL URBAN SANITATION URBAN WATER URBAN WATER SUPPLY USER CHARGES UTILITIES WASTE WATER WASTE WATER MANAGEMENT WASTEWATER MANAGEMENT WASTEWATER OPERATIONS WASTEWATER RECYCLING WASTEWATER TREATMENT WASTEWATER TREATMENT CAPACITY WASTEWATER TREATMENT FACILITIES WATER BOARDS WATER INFRASTRUCTURE WATER QUALITY WATER RESOURCE WATER RESOURCE MANAGEMENT WATER RESOURCES WATER SECTOR WATER SOURCES WATER SUPPLY CHARGES WATER SUPPLY PROJECTS WATER SUPPLY SERVICE WATER SUPPLY SERVICES WATER TANKERS WATER TARIFFS WATER USAGE WATER DISTRIBUTION WELLS |
| spellingShingle |
ACCOUNTABILITY TO CUSTOMERS ADEQUATE PROVISION ASSET OWNERSHIP AUGMENTATION BACTERIOLOGICAL QUALITY BASE PRICE BILL COLLECTION BOARDS OF DIRECTORS BOT BULK SUPPLY BULK WATER BULK WATER METERING BULK WATER SUPPLY CAPACITY BUILDING CAPITAL COSTS CAPITAL INVESTMENT CAPITAL INVESTMENTS CAPITAL MARKETS CASH FLOW CERTIFICATION CHARTER CITIZEN INVOLVEMENT COLLECTION EFFICIENCY COLLECTION OF WATER COMMERCIAL OPERATIONS COMMUNITY PARTICIPATION COMPANY COMPANY LAW CONNECTION CONSTRUCTION CONTINUITY OF SUPPLY CONVEYING CORPORATE BONDS CORPORATIZATION COST OF WATER COST RECOVERY COSTS OF WATER SUPPLY CROSS SUBSIDIES CUBIC METERS CUBIC METERS PER MONTH CUSTOMER SERVICE DECISION MAKING DEMAND MANAGEMENT DEMANDS FOR WATER DEPRECIATION DESALINATION DISPUTE RESOLUTION DISPUTE RESOLUTION MECHANISMS DISTRIBUTION SYSTEM DOMESTIC USE DRAINAGE COVERAGE DRAINAGE NETWORK DRAINS DRINKING WATER EFFICIENCY OF SERVICE EFFICIENCY OF SERVICE DELIVERY EFFLUENT QUALITY EMPLOYMENT ENVIRONMENTAL HEALTH ENVIRONMENTAL PROTECTION FINANCIAL INCENTIVES FINANCING WATER SUPPLY GOVERNANCE ARRANGEMENTS GOVERNANCE OF WATER GOVERNANCE OF WATER SUPPLY GROUND WATER GROUNDWATER GROUNDWATER SOURCES HOUSEHOLDS IMPROVING SERVICE DELIVERY IMPROVING WATER SUPPLY INCIDENCE OF WATER INDIVIDUAL CONNECTIONS INDUSTRIAL WATER INFRASTRUCTURE DEVELOPMENT INFRASTRUCTURE PROJECT INVESTMENT IN WATER SUPPLY INVESTMENT REQUIREMENTS LEAKAGE LEAST COST LENDERS LIFELINE CONSUMPTION LOCAL COMMUNITIES LOCAL WATER LOW INCOME CUSTOMERS MAINTENANCE ACTIVITIES MAINTENANCE COSTS MAINTENANCE OF WATER MANAGEMENT OF WATER MANAGEMENT OF WATER SUPPLY METERING MUNICIPAL COOPERATION MUNICIPAL CORPORATIONS MUNICIPAL SOLID WASTE MUNICIPAL SOLID WASTE MANAGEMENT MUNICIPALITIES NUMBER OF WATER OPERATIONAL EFFICIENCY PERFORMANCE AGREEMENT PERFORMANCE CONTRACT PERFORMANCE CONTRACTS PERFORMANCE INDICATORS PHYSICAL LOSSES PIPED WATER PIPELINE POLLUTION PRICE OF WATER PRIVATE INVESTMENT PRIVATE INVESTORS PRIVATE PARTNERSHIP PRIVATE SECTOR PARTICIPATION PRIVATE WATER PRIVATE WATER SUPPLY PROVISION OF INFRASTRUCTURE PUBLIC UTILITY PUBLIC-PRIVATE PARTNERSHIPS PUMP STATION QUALITY OF SERVICE QUALITY OF SEWAGE QUALITY OF WASTEWATER QUALITY OF WATER QUALITY STANDARDS QUANTITIES OF WATER RAPID URBANIZATION RAW SEWAGE RAW WATER REGIONAL WATER SUPPLY REGULATORY AGENCIES REGULATORY FRAMEWORK REGULATORY MECHANISMS RESPONSIBILITY FOR SERVICE PROVISION RIVERS SANITATION IN CITIES SANITATION OPERATIONS SANITATION POLICY SANITATION SECTOR SANITATION SERVICE SANITATION SERVICE PROVIDERS SANITATION SERVICE PROVISION SANITATION SERVICES SERVICE CONTRACTS SERVICE IMPROVEMENT SERVICE PROVIDER SERVICE PROVIDERS SERVICE QUALITY SEWAGE TREATMENT SEWAGE TREATMENT PLANT SEWERAGE SEWERAGE SYSTEM SEWERAGE SYSTEMS SOLID WASTE SOLID WASTE MANAGEMENT STORM WATER SUSTAINABLE SERVICES TARIFF COLLECTION TARIFF INCREASES TARIFF LEVELS TARIFF POLICY TARIFF SETTING TARIFF STRUCTURE TECHNICAL ASSISTANCE TECHNICAL SUPPORT TOILETS TOWNS URBAN AREAS URBAN INFRASTRUCTURE URBAN LOCAL URBAN SANITATION URBAN WATER URBAN WATER SUPPLY USER CHARGES UTILITIES WASTE WATER WASTE WATER MANAGEMENT WASTEWATER MANAGEMENT WASTEWATER OPERATIONS WASTEWATER RECYCLING WASTEWATER TREATMENT WASTEWATER TREATMENT CAPACITY WASTEWATER TREATMENT FACILITIES WATER BOARDS WATER INFRASTRUCTURE WATER QUALITY WATER RESOURCE WATER RESOURCE MANAGEMENT WATER RESOURCES WATER SECTOR WATER SOURCES WATER SUPPLY CHARGES WATER SUPPLY PROJECTS WATER SUPPLY SERVICE WATER SUPPLY SERVICES WATER TANKERS WATER TARIFFS WATER USAGE WATER DISTRIBUTION WELLS World Bank Improving Urban Water Supply and Sanitation Services : Advisory Note |
| geographic_facet |
South Asia India |
| description |
The purpose of this report is to distill
lessons learnt for improving Water Supply and Sanitation
(WSS) services in India, by reference to the recent WSS
business plans prepared for the three states of Maharashtra,
Rajasthan and Haryana and from various studies carried out
by the World Bank on international good practices in urban
water service delivery. The report culls out the core
elements of the WSS reform program and proposes how such
reforms might be implemented. The intended audience for this
report is policy makers at the national and state levels,
sector professionals and practitioners. The report
identifies the key elements of a state-wide program for
improving WSS services and accountability on the basis of
the following three pillars: i) policies and institutions:
appropriate policies and institutional arrangements that
clarify the roles and responsibilities of key actors, and
which create service providers that are efficient,
accountable and customer focused with sufficient autonomy to
manage their affairs in a professional manner; ii)
infrastructure and financing: medium term infrastructure
development program with appropriate financial frameworks
that encourage service providers to rely increasingly on
user fees and, later on, loans as their main sources of
financing. Any subsidies within that framework should be
provided in a targeted and transparent manner to support
government policies; and iii) capacity building for
professional services: ensuring well trained, knowledgeable
and motivated staff to deliver the services in a high
quality manner. To put the sector in context, the report
begins by summarizing the results of various international
studies undertaken over the last several years by the World
Bank to better understand the makings of well run public WSS
companies. These findings point towards the need to
establish sectors which encourage the development of
autonomous, accountable and customer oriented service
providers. Within that framework the report provides
suggestions on practical steps that can be taken by
governments and service providers. |
| format |
Economic & Sector Work :: Other Urban Study |
| author |
World Bank |
| author_facet |
World Bank |
| author_sort |
World Bank |
| title |
Improving Urban Water Supply and Sanitation Services : Advisory Note |
| title_short |
Improving Urban Water Supply and Sanitation Services : Advisory Note |
| title_full |
Improving Urban Water Supply and Sanitation Services : Advisory Note |
| title_fullStr |
Improving Urban Water Supply and Sanitation Services : Advisory Note |
| title_full_unstemmed |
Improving Urban Water Supply and Sanitation Services : Advisory Note |
| title_sort |
improving urban water supply and sanitation services : advisory note |
| publisher |
Washington, DC |
| publishDate |
2012 |
| url |
http://documents.worldbank.org/curated/en/12-0/-0/16498867/india-improving-urban-water-supply-sanitation-service-provision-vol-2-2-advisory-note http://hdl.handle.net/10986/11901 |
| _version_ |
1764418388158840832 |
| spelling |
okr-10986-119012021-04-23T14:02:58Z Improving Urban Water Supply and Sanitation Services : Advisory Note World Bank ACCOUNTABILITY TO CUSTOMERS ADEQUATE PROVISION ASSET OWNERSHIP AUGMENTATION BACTERIOLOGICAL QUALITY BASE PRICE BILL COLLECTION BOARDS OF DIRECTORS BOT BULK SUPPLY BULK WATER BULK WATER METERING BULK WATER SUPPLY CAPACITY BUILDING CAPITAL COSTS CAPITAL INVESTMENT CAPITAL INVESTMENTS CAPITAL MARKETS CASH FLOW CERTIFICATION CHARTER CITIZEN INVOLVEMENT COLLECTION EFFICIENCY COLLECTION OF WATER COMMERCIAL OPERATIONS COMMUNITY PARTICIPATION COMPANY COMPANY LAW CONNECTION CONSTRUCTION CONTINUITY OF SUPPLY CONVEYING CORPORATE BONDS CORPORATIZATION COST OF WATER COST RECOVERY COSTS OF WATER SUPPLY CROSS SUBSIDIES CUBIC METERS CUBIC METERS PER MONTH CUSTOMER SERVICE DECISION MAKING DEMAND MANAGEMENT DEMANDS FOR WATER DEPRECIATION DESALINATION DISPUTE RESOLUTION DISPUTE RESOLUTION MECHANISMS DISTRIBUTION SYSTEM DOMESTIC USE DRAINAGE COVERAGE DRAINAGE NETWORK DRAINS DRINKING WATER EFFICIENCY OF SERVICE EFFICIENCY OF SERVICE DELIVERY EFFLUENT QUALITY EMPLOYMENT ENVIRONMENTAL HEALTH ENVIRONMENTAL PROTECTION FINANCIAL INCENTIVES FINANCING WATER SUPPLY GOVERNANCE ARRANGEMENTS GOVERNANCE OF WATER GOVERNANCE OF WATER SUPPLY GROUND WATER GROUNDWATER GROUNDWATER SOURCES HOUSEHOLDS IMPROVING SERVICE DELIVERY IMPROVING WATER SUPPLY INCIDENCE OF WATER INDIVIDUAL CONNECTIONS INDUSTRIAL WATER INFRASTRUCTURE DEVELOPMENT INFRASTRUCTURE PROJECT INVESTMENT IN WATER SUPPLY INVESTMENT REQUIREMENTS LEAKAGE LEAST COST LENDERS LIFELINE CONSUMPTION LOCAL COMMUNITIES LOCAL WATER LOW INCOME CUSTOMERS MAINTENANCE ACTIVITIES MAINTENANCE COSTS MAINTENANCE OF WATER MANAGEMENT OF WATER MANAGEMENT OF WATER SUPPLY METERING MUNICIPAL COOPERATION MUNICIPAL CORPORATIONS MUNICIPAL SOLID WASTE MUNICIPAL SOLID WASTE MANAGEMENT MUNICIPALITIES NUMBER OF WATER OPERATIONAL EFFICIENCY PERFORMANCE AGREEMENT PERFORMANCE CONTRACT PERFORMANCE CONTRACTS PERFORMANCE INDICATORS PHYSICAL LOSSES PIPED WATER PIPELINE POLLUTION PRICE OF WATER PRIVATE INVESTMENT PRIVATE INVESTORS PRIVATE PARTNERSHIP PRIVATE SECTOR PARTICIPATION PRIVATE WATER PRIVATE WATER SUPPLY PROVISION OF INFRASTRUCTURE PUBLIC UTILITY PUBLIC-PRIVATE PARTNERSHIPS PUMP STATION QUALITY OF SERVICE QUALITY OF SEWAGE QUALITY OF WASTEWATER QUALITY OF WATER QUALITY STANDARDS QUANTITIES OF WATER RAPID URBANIZATION RAW SEWAGE RAW WATER REGIONAL WATER SUPPLY REGULATORY AGENCIES REGULATORY FRAMEWORK REGULATORY MECHANISMS RESPONSIBILITY FOR SERVICE PROVISION RIVERS SANITATION IN CITIES SANITATION OPERATIONS SANITATION POLICY SANITATION SECTOR SANITATION SERVICE SANITATION SERVICE PROVIDERS SANITATION SERVICE PROVISION SANITATION SERVICES SERVICE CONTRACTS SERVICE IMPROVEMENT SERVICE PROVIDER SERVICE PROVIDERS SERVICE QUALITY SEWAGE TREATMENT SEWAGE TREATMENT PLANT SEWERAGE SEWERAGE SYSTEM SEWERAGE SYSTEMS SOLID WASTE SOLID WASTE MANAGEMENT STORM WATER SUSTAINABLE SERVICES TARIFF COLLECTION TARIFF INCREASES TARIFF LEVELS TARIFF POLICY TARIFF SETTING TARIFF STRUCTURE TECHNICAL ASSISTANCE TECHNICAL SUPPORT TOILETS TOWNS URBAN AREAS URBAN INFRASTRUCTURE URBAN LOCAL URBAN SANITATION URBAN WATER URBAN WATER SUPPLY USER CHARGES UTILITIES WASTE WATER WASTE WATER MANAGEMENT WASTEWATER MANAGEMENT WASTEWATER OPERATIONS WASTEWATER RECYCLING WASTEWATER TREATMENT WASTEWATER TREATMENT CAPACITY WASTEWATER TREATMENT FACILITIES WATER BOARDS WATER INFRASTRUCTURE WATER QUALITY WATER RESOURCE WATER RESOURCE MANAGEMENT WATER RESOURCES WATER SECTOR WATER SOURCES WATER SUPPLY CHARGES WATER SUPPLY PROJECTS WATER SUPPLY SERVICE WATER SUPPLY SERVICES WATER TANKERS WATER TARIFFS WATER USAGE WATER DISTRIBUTION WELLS The purpose of this report is to distill lessons learnt for improving Water Supply and Sanitation (WSS) services in India, by reference to the recent WSS business plans prepared for the three states of Maharashtra, Rajasthan and Haryana and from various studies carried out by the World Bank on international good practices in urban water service delivery. The report culls out the core elements of the WSS reform program and proposes how such reforms might be implemented. The intended audience for this report is policy makers at the national and state levels, sector professionals and practitioners. The report identifies the key elements of a state-wide program for improving WSS services and accountability on the basis of the following three pillars: i) policies and institutions: appropriate policies and institutional arrangements that clarify the roles and responsibilities of key actors, and which create service providers that are efficient, accountable and customer focused with sufficient autonomy to manage their affairs in a professional manner; ii) infrastructure and financing: medium term infrastructure development program with appropriate financial frameworks that encourage service providers to rely increasingly on user fees and, later on, loans as their main sources of financing. Any subsidies within that framework should be provided in a targeted and transparent manner to support government policies; and iii) capacity building for professional services: ensuring well trained, knowledgeable and motivated staff to deliver the services in a high quality manner. To put the sector in context, the report begins by summarizing the results of various international studies undertaken over the last several years by the World Bank to better understand the makings of well run public WSS companies. These findings point towards the need to establish sectors which encourage the development of autonomous, accountable and customer oriented service providers. Within that framework the report provides suggestions on practical steps that can be taken by governments and service providers. 2012-12-05T18:53:48Z 2012-12-05T18:53:48Z 2012-07 http://documents.worldbank.org/curated/en/12-0/-0/16498867/india-improving-urban-water-supply-sanitation-service-provision-vol-2-2-advisory-note http://hdl.handle.net/10986/11901 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank Washington, DC Economic & Sector Work :: Other Urban Study Economic & Sector Work South Asia India |