Alternative Mechanisms of Service Delivery : Blue Print for Promoting AMSD

Alternative Mechanisms of Service Delivery : Blue Print for Promoting AMSD

This Report presents a plan for improving service delivery in regional governments using a set of strategies that are commonly found in an approach described as 'Alternative Mechanisms of Service Delivery' (AMSD). The report has been prep...

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Bibliographic Details
Main Author:	World Bank
Format:	City Development Strategy (CDS)
Language:	English en_US
Published:	Washington, DC 2013
Subjects:	ACCOUNTABILITIES ACCOUNTABILITY ADMINISTRATIVE AGENCIES ADMINISTRATIVE REFORM ADMINISTRATIVE SYSTEMS ALLOCATION OF RESOURCES AUDITOR AUTHORITY BUREAUCRACY CAPACITY OF GOVERNMENT CENTRAL AGENCIES CENTRAL GOVERNMENT CHANGE MANAGEMENT CITIZEN CITIZEN FEEDBACK CIVIL SERVANTS CIVIL SOCIETY COMMUNICATIONS TECHNOLOGY COMMUNITY DEVELOPMENT COMPLAINTS CORPORATE GOVERNANCE DECENTRALIZATION DECISION MAKING DECREE DEVELOPMENT PROGRAM DEVELOPMENT PROJECTS DISSEMINATION OF INFORMATION EXPENDITURE FINANCIAL MANAGEMENT FINANCIAL RESOURCES GOOD GOVERNANCE GOVERNANCE REFORM GOVERNMENT AGENCIES GOVERNMENT DEPARTMENT GOVERNMENT ORGANIZATIONS GOVERNMENT PLANNING GOVERNMENT POLICY GOVERNMENT PROGRAM HUMAN RESOURCE HUMAN RESOURCE MANAGEMENT HUMAN RESOURCES INITIATIVE INSTITUTIONAL ARRANGEMENTS INSTITUTIONAL ENVIRONMENT INTERNAL AUDIT INTERNATIONAL AGENCIES INTERNATIONAL DEVELOPMENT LEADERSHIP LEGISLATION LOCAL GOVERNMENT LOCAL GOVERNMENTS MINISTER MINISTRY OF FINANCE NATIONAL DEVELOPMENT NATIONAL GOVERNMENT PARLIAMENT PERFORMANCE INDICATORS PRIVATE SECTOR PRIVATIZATION PROCUREMENT PUBLIC MANAGEMENT PUBLIC PRIVATE PARTNERSHIPS PUBLIC SECTOR PUBLIC SERVICE PUBLIC SERVICE DELIVERY PUBLIC SERVICES RATIONALIZATION REGULATORY FRAMEWORK REGULATORY INSTRUMENTS RESOURCE ALLOCATIONS SERVICE DELIVERY SERVICE PROVISION SERVICE STANDARDS SOLICITATION USE OF INFORMATION
Online Access:	http://documents.worldbank.org/curated/en/2009/06/16269151/alternative-mechanisms-service-delivery-blue-print-promoting-amsd http://hdl.handle.net/10986/12445

Description
Summary:	This Report presents a plan for improving service delivery in regional governments using a set of strategies that are commonly found in an approach described as 'Alternative Mechanisms of Service Delivery' (AMSD). The report has been prepared as part of a contract between the Decentralization Support Facility (DSF) and Hickling Corporation of Canada. This report aims to outline the most important programs/activities that central government might undertake to help regional governments systematically improve service delivery, which after all, is one of the key objectives of the decentralization policy. It hopefully provides the basis for a system of improving service delivery. The objectives in relation to promoting AMSD within regional governments are: assistance to government in the rationalization of different institutional arrangements for the delivery of sub-national public services; and aid in the development and implementation of new (contracting) methods for service delivery. This final section is in recognition that planning is nothing without good implementation and learning from experience.