Kazakhstan - Governance and Service Delivery : A Diagnostic Report
The role, structure and capacity of the public sector are still evolving in Kazakhstan. Strengthening its performance can enhance the efficient allocation and management of public resources, diminish the cost of doing business, unleash private sect...
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| Language: | English en_US |
| Published: |
Washington, DC
2013
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| Online Access: | http://documents.worldbank.org/curated/en/2002/05/5544727/kazakhstan-governance-service-delivery-diagnostic-report http://hdl.handle.net/10986/15098 |
| Summary: | The role, structure and capacity of the
public sector are still evolving in Kazakhstan.
Strengthening its performance can enhance the efficient
allocation and management of public resources, diminish the
cost of doing business, unleash private sector growth, and
directly impact the accessibility of the population to basic
services.This focus on the economic and social benefits of
improving governance and service delivery - and of the
consequences of not doing so - is therefore apposite. For
the purposes of this report, corruption is defined as the
abuse of public office for private gain.This diagnostic
assessment is based on three sets of surveys of key groups
in Kazakhstan. Four hundred enterprise managers and one
thousand households were surveyed about their interactions
with state bodies; their responses provide external
assessments of the quality of the services provided by
various government bodies, and about their experiences with
corruption, from the perspective of the users of these
services. Six hundred public officials were also surveyed,
providing an insider's perspective, as well as
self-evaluations of the quality of their work. The public
officials' survey also highlights progress in
implementation of reforms, such as competitive recruitment
of civil servants, and provides information on the business
culture of government offices. The three surveys complement
each other. The surveys make it possible to identify links
between performance and weaknesses in public administration.
The rich tapestry of information provided by the survey
respondents is a means to improve the delivery of basic
public services by enhancing the transparency and
accountability of state functioning. |
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