Kazakhstan - Governance and Service Delivery : A Diagnostic Report
The role, structure and capacity of the public sector are still evolving in Kazakhstan. Strengthening its performance can enhance the efficient allocation and management of public resources, diminish the cost of doing business, unleash private sect...
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| Language: | English en_US |
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2013
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| Online Access: | http://documents.worldbank.org/curated/en/2002/05/5544727/kazakhstan-governance-service-delivery-diagnostic-report http://hdl.handle.net/10986/15098 |
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okr-10986-150982021-04-23T14:03:15Z Kazakhstan - Governance and Service Delivery : A Diagnostic Report World Bank ACCOUNTABILITY ANTICORRUPTION BRIBERY BRIBERY OF PUBLIC OFFICIALS BRIBES BUDGETING BUREAUCRACY BUSINESSMEN CIVIL SERVANTS CIVIL SERVICE CIVIL SOCIETY COMMUNITIES COMPLAINTS CONFLICTS OF INTEREST CORRUPTION CRIME DECENTRALIZATION DECLARATION OF ASSETS ECONOMIC DEVELOPMENT ECONOMIC MANAGEMENT EDUCATION SERVICES EMPLOYMENT ENTREPRENEURS ETHICS FINANCIAL MANAGEMENT GOOD GOVERNANCE HOUSEHOLDS HUMAN CAPITAL INDEPENDENT COMMISSION AGAINST CORRUPTION INSURANCE INTEGRITY LAWS MANAGERS MEDIA MEDIUM ENTERPRISES NEPOTISM PERFORMANCE EVALUATION PERFORMANCE STANDARDS PETTY CORRUPTION PREVENTIVE MEASURES PRIORITIES PRIVATE SECTOR PROCUREMENT PROCUREMENT POLICIES PUBLIC EXPENDITURE PUBLIC HEARINGS PUBLIC OFFICIALS PUBLIC SERVICES QUALITY OF WORK REFORM PROCESS REFORMS SERVICE DELIVERY TRANSPARENCY UNCERTAINTY VICTIMS VICTIMS OF CRIMES The role, structure and capacity of the public sector are still evolving in Kazakhstan. Strengthening its performance can enhance the efficient allocation and management of public resources, diminish the cost of doing business, unleash private sector growth, and directly impact the accessibility of the population to basic services.This focus on the economic and social benefits of improving governance and service delivery - and of the consequences of not doing so - is therefore apposite. For the purposes of this report, corruption is defined as the abuse of public office for private gain.This diagnostic assessment is based on three sets of surveys of key groups in Kazakhstan. Four hundred enterprise managers and one thousand households were surveyed about their interactions with state bodies; their responses provide external assessments of the quality of the services provided by various government bodies, and about their experiences with corruption, from the perspective of the users of these services. Six hundred public officials were also surveyed, providing an insider's perspective, as well as self-evaluations of the quality of their work. The public officials' survey also highlights progress in implementation of reforms, such as competitive recruitment of civil servants, and provides information on the business culture of government offices. The three surveys complement each other. The surveys make it possible to identify links between performance and weaknesses in public administration. The rich tapestry of information provided by the survey respondents is a means to improve the delivery of basic public services by enhancing the transparency and accountability of state functioning. 2013-08-14T22:18:46Z 2013-08-14T22:18:46Z 2002-05-22 http://documents.worldbank.org/curated/en/2002/05/5544727/kazakhstan-governance-service-delivery-diagnostic-report http://hdl.handle.net/10986/15098 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank Washington, DC Europe and Central Asia Kazakhstan |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
ACCOUNTABILITY ANTICORRUPTION BRIBERY BRIBERY OF PUBLIC OFFICIALS BRIBES BUDGETING BUREAUCRACY BUSINESSMEN CIVIL SERVANTS CIVIL SERVICE CIVIL SOCIETY COMMUNITIES COMPLAINTS CONFLICTS OF INTEREST CORRUPTION CRIME DECENTRALIZATION DECLARATION OF ASSETS ECONOMIC DEVELOPMENT ECONOMIC MANAGEMENT EDUCATION SERVICES EMPLOYMENT ENTREPRENEURS ETHICS FINANCIAL MANAGEMENT GOOD GOVERNANCE HOUSEHOLDS HUMAN CAPITAL INDEPENDENT COMMISSION AGAINST CORRUPTION INSURANCE INTEGRITY LAWS MANAGERS MEDIA MEDIUM ENTERPRISES NEPOTISM PERFORMANCE EVALUATION PERFORMANCE STANDARDS PETTY CORRUPTION PREVENTIVE MEASURES PRIORITIES PRIVATE SECTOR PROCUREMENT PROCUREMENT POLICIES PUBLIC EXPENDITURE PUBLIC HEARINGS PUBLIC OFFICIALS PUBLIC SERVICES QUALITY OF WORK REFORM PROCESS REFORMS SERVICE DELIVERY TRANSPARENCY UNCERTAINTY VICTIMS VICTIMS OF CRIMES |
| spellingShingle |
ACCOUNTABILITY ANTICORRUPTION BRIBERY BRIBERY OF PUBLIC OFFICIALS BRIBES BUDGETING BUREAUCRACY BUSINESSMEN CIVIL SERVANTS CIVIL SERVICE CIVIL SOCIETY COMMUNITIES COMPLAINTS CONFLICTS OF INTEREST CORRUPTION CRIME DECENTRALIZATION DECLARATION OF ASSETS ECONOMIC DEVELOPMENT ECONOMIC MANAGEMENT EDUCATION SERVICES EMPLOYMENT ENTREPRENEURS ETHICS FINANCIAL MANAGEMENT GOOD GOVERNANCE HOUSEHOLDS HUMAN CAPITAL INDEPENDENT COMMISSION AGAINST CORRUPTION INSURANCE INTEGRITY LAWS MANAGERS MEDIA MEDIUM ENTERPRISES NEPOTISM PERFORMANCE EVALUATION PERFORMANCE STANDARDS PETTY CORRUPTION PREVENTIVE MEASURES PRIORITIES PRIVATE SECTOR PROCUREMENT PROCUREMENT POLICIES PUBLIC EXPENDITURE PUBLIC HEARINGS PUBLIC OFFICIALS PUBLIC SERVICES QUALITY OF WORK REFORM PROCESS REFORMS SERVICE DELIVERY TRANSPARENCY UNCERTAINTY VICTIMS VICTIMS OF CRIMES World Bank Kazakhstan - Governance and Service Delivery : A Diagnostic Report |
| geographic_facet |
Europe and Central Asia Kazakhstan |
| description |
The role, structure and capacity of the
public sector are still evolving in Kazakhstan.
Strengthening its performance can enhance the efficient
allocation and management of public resources, diminish the
cost of doing business, unleash private sector growth, and
directly impact the accessibility of the population to basic
services.This focus on the economic and social benefits of
improving governance and service delivery - and of the
consequences of not doing so - is therefore apposite. For
the purposes of this report, corruption is defined as the
abuse of public office for private gain.This diagnostic
assessment is based on three sets of surveys of key groups
in Kazakhstan. Four hundred enterprise managers and one
thousand households were surveyed about their interactions
with state bodies; their responses provide external
assessments of the quality of the services provided by
various government bodies, and about their experiences with
corruption, from the perspective of the users of these
services. Six hundred public officials were also surveyed,
providing an insider's perspective, as well as
self-evaluations of the quality of their work. The public
officials' survey also highlights progress in
implementation of reforms, such as competitive recruitment
of civil servants, and provides information on the business
culture of government offices. The three surveys complement
each other. The surveys make it possible to identify links
between performance and weaknesses in public administration.
The rich tapestry of information provided by the survey
respondents is a means to improve the delivery of basic
public services by enhancing the transparency and
accountability of state functioning. |
| author |
World Bank |
| author_facet |
World Bank |
| author_sort |
World Bank |
| title |
Kazakhstan - Governance and Service Delivery : A Diagnostic Report |
| title_short |
Kazakhstan - Governance and Service Delivery : A Diagnostic Report |
| title_full |
Kazakhstan - Governance and Service Delivery : A Diagnostic Report |
| title_fullStr |
Kazakhstan - Governance and Service Delivery : A Diagnostic Report |
| title_full_unstemmed |
Kazakhstan - Governance and Service Delivery : A Diagnostic Report |
| title_sort |
kazakhstan - governance and service delivery : a diagnostic report |
| publisher |
Washington, DC |
| publishDate |
2013 |
| url |
http://documents.worldbank.org/curated/en/2002/05/5544727/kazakhstan-governance-service-delivery-diagnostic-report http://hdl.handle.net/10986/15098 |
| _version_ |
1764427612371812352 |