A Review in Bangladesh, India, and Pakistan : Benchmarking for Performance Improvement in Urban Utilities
Performance benchmarking is a powerful tool to make service providers more accountable, and to measure progress while improving performance. This review examines the introduction of performance benchmarking in over 30 urban water utilities across B...
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| Format: | Working Paper |
| Language: | English en_US |
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Washington, DC
2014
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| Online Access: | http://documents.worldbank.org/curated/en/2010/02/12909909/review-bangladesh-india-pakistan-benchmarking-performance-improvement-urban-utilities http://hdl.handle.net/10986/17270 |
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okr-10986-172702021-04-23T14:03:36Z A Review in Bangladesh, India, and Pakistan : Benchmarking for Performance Improvement in Urban Utilities World Bank OPERATING EXPENDITURE TARIFFS URBAN WATER UTILITIES UTILITY PERFORMANCE WATER COSTS WATER AND SANITATION PROGRAM WATER SERVICES WATER SUPPLY Performance benchmarking is a powerful tool to make service providers more accountable, and to measure progress while improving performance. This review examines the introduction of performance benchmarking in over 30 urban water utilities across Bangladesh, India, and Pakistan since 2003, with the support of their respective governments and the Water and Sanitation Program - South Asia. It focuses on the process of building systems for performance measurement, monitoring and analysis, and institutionalizing benchmarking as an integral part of operational practice in utilities and government, to support broader sector reforms. The findings reveal that most utilities are performing poorly, and just how dire the state of service provision really is across the towns and cities of South Asia: 1) no water utility in Bangladesh, India or Pakistan provides its customers with continuous water; the average is five hours a day; 2) water utilities do not serve at least a third of urban residents; 3) high nonrevenue water-frequently estimated above 40 percent-means a large volume of water is being lost through leaks, instead of being available to improve and extend supply; billions are lost each year through unbilled consumption and revenue mismanagement. Citizens are carrying these costs, and receiving very poor services in return; and 4) operating expenditure far exceeds income in many utilities, and tariffs bear no relation to costs. Most utilities rely on subsidies and ad hoc grants from government. 2014-03-13T20:54:49Z 2014-03-13T20:54:49Z 2010-02 http://documents.worldbank.org/curated/en/2010/02/12909909/review-bangladesh-india-pakistan-benchmarking-performance-improvement-urban-utilities http://hdl.handle.net/10986/17270 English en_US Water and Sanitation Program working paper CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ Washington, DC Publications & Research :: Working Paper Publications & Research South Asia |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
OPERATING EXPENDITURE TARIFFS URBAN WATER UTILITIES UTILITY PERFORMANCE WATER COSTS WATER AND SANITATION PROGRAM WATER SERVICES WATER SUPPLY |
| spellingShingle |
OPERATING EXPENDITURE TARIFFS URBAN WATER UTILITIES UTILITY PERFORMANCE WATER COSTS WATER AND SANITATION PROGRAM WATER SERVICES WATER SUPPLY World Bank A Review in Bangladesh, India, and Pakistan : Benchmarking for Performance Improvement in Urban Utilities |
| geographic_facet |
South Asia |
| relation |
Water and Sanitation Program working paper |
| description |
Performance benchmarking is a powerful
tool to make service providers more accountable, and to
measure progress while improving performance. This review
examines the introduction of performance benchmarking in
over 30 urban water utilities across Bangladesh, India, and
Pakistan since 2003, with the support of their respective
governments and the Water and Sanitation Program - South
Asia. It focuses on the process of building systems for
performance measurement, monitoring and analysis, and
institutionalizing benchmarking as an integral part of
operational practice in utilities and government, to support
broader sector reforms. The findings reveal that most
utilities are performing poorly, and just how dire the state
of service provision really is across the towns and cities
of South Asia: 1) no water utility in Bangladesh, India or
Pakistan provides its customers with continuous water; the
average is five hours a day; 2) water utilities do not serve
at least a third of urban residents; 3) high nonrevenue
water-frequently estimated above 40 percent-means a large
volume of water is being lost through leaks, instead of
being available to improve and extend supply; billions are
lost each year through unbilled consumption and revenue
mismanagement. Citizens are carrying these costs, and
receiving very poor services in return; and 4) operating
expenditure far exceeds income in many utilities, and
tariffs bear no relation to costs. Most utilities rely on
subsidies and ad hoc grants from government. |
| format |
Publications & Research :: Working Paper |
| author |
World Bank |
| author_facet |
World Bank |
| author_sort |
World Bank |
| title |
A Review in Bangladesh, India, and Pakistan : Benchmarking for Performance Improvement in Urban Utilities |
| title_short |
A Review in Bangladesh, India, and Pakistan : Benchmarking for Performance Improvement in Urban Utilities |
| title_full |
A Review in Bangladesh, India, and Pakistan : Benchmarking for Performance Improvement in Urban Utilities |
| title_fullStr |
A Review in Bangladesh, India, and Pakistan : Benchmarking for Performance Improvement in Urban Utilities |
| title_full_unstemmed |
A Review in Bangladesh, India, and Pakistan : Benchmarking for Performance Improvement in Urban Utilities |
| title_sort |
review in bangladesh, india, and pakistan : benchmarking for performance improvement in urban utilities |
| publisher |
Washington, DC |
| publishDate |
2014 |
| url |
http://documents.worldbank.org/curated/en/2010/02/12909909/review-bangladesh-india-pakistan-benchmarking-performance-improvement-urban-utilities http://hdl.handle.net/10986/17270 |
| _version_ |
1764436799474630656 |