Peru : Diagnostic Review of Consumer Protection and Financial Literacy

The diagnostic review for consumer protection and financial literacy (CPFL) provides a detailed assessment of the institutional, legal, and regulatory framework for consumer protection in four segments of the financial. A World Bank (WB) mission vi...

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Bibliographic Details
Main Author:	World Bank
Format:	Other Financial Accountability Study
Language:	English en_US
Published:	Washington, DC 2014
Subjects:	ACCESS POINTS ACCESS TO FINANCE ACCESS TO FINANCIAL SERVICES ACCOUNT OWNERSHIP ACCOUNTING ANNUAL INTEREST RATES APPROVAL PROCESS APPROVAL PROCESSES ATM ATMS AUTOMATIC TELLER BANK BRANCH BANKING SYSTEM BANKS BARRIERS TO ENTRY BEST PRACTICE BEST PRACTICES BOOKLETS CALCULATION CALL CENTER CAPITAL MARKET CAPITAL MARKETS CASH ADVANCES CASH TRANSFER CC CONFLICT OF INTEREST CONSUMER CONSUMER BANKING CONSUMER BEHAVIOR CONSUMER COMPLAINTS CONSUMER CONFIDENCE CONSUMER CREDIT CONSUMER DETRIMENT CONSUMER INFORMATION CONSUMER ISSUES CONSUMER LENDING CONSUMER LOANS CONSUMER PROTECTION CONSUMER PROTECTION LAW CONSUMER PROTECTION MEASURES CONSUMER UNDERSTANDING CONSUMERS CONTRIBUTION CONTRIBUTIONS COOPERATIVES COST OF CREDITS CREDIT CARD CREDIT CARDS CREDIT COOPERATIVES CREDIT INSTITUTIONS CREDIT LIMITS CREDIT PRODUCTS CREDIT REGISTRY CREDIT REPORTING CREDIT UNION CREDITORS CREDITS CUSTOMER SERVICE DEBT DEBTORS DEBTS DEPOSIT DEPOSIT INSURANCE DEPOSIT PRODUCT DEPOSITOR DEPOSITORS DEPOSITS DEVELOPMENT COMPANIES DISABILITY DISCLOSURE OF INFORMATION DISCRIMINATION DIVERSIFICATION ECONOMIC GROWTH EDUCATION CAMPAIGNS EDUCATION INITIATIVES EDUCATION LEVEL EDUCATIONAL MATERIALS EMPLOYER EMPLOYER CONTRIBUTIONS EMPLOYER PENSION EMPOWERMENT EXCLUSION FAMILY BUDGET FINANCE COMPANIES FINANCE INDUSTRIES FINANCIAL CONCEPTS FINANCIAL CONSUMER FINANCIAL CONSUMERS FINANCIAL CRISIS FINANCIAL DECISIONS FINANCIAL ECONOMIST FINANCIAL EDUCATION FINANCIAL EDUCATION INITIATIVES FINANCIAL EDUCATION PROGRAM FINANCIAL EDUCATION PROGRAMS FINANCIAL FUTURE FINANCIAL IMPACT FINANCIAL INCENTIVES FINANCIAL INDUSTRY FINANCIAL INFORMATION FINANCIAL INSTITUTION FINANCIAL INSTITUTIONS FINANCIAL INTEREST FINANCIAL KNOWLEDGE FINANCIAL LITERACY FINANCIAL LITERACY PROGRAMS FINANCIAL LITERACY SURVEY FINANCIAL PRODUCT FINANCIAL PRODUCTS FINANCIAL REGULATORS FINANCIAL SECTOR FINANCIAL SECTOR ASSESSMENT FINANCIAL SECTOR POLICIES FINANCIAL SECTORS FINANCIAL SERVICE FINANCIAL SERVICE PROVIDERS FINANCIAL SERVICES FINANCIAL SERVICES PROVIDERS FINANCIAL STABILITY FINANCIAL SYSTEM FINANCIAL TRANSACTIONS FORMAL FINANCIAL INSTITUTION FUTURE EARNINGS GENERAL PUBLIC HEALTH INSURANCE HOUSEHOLDS INDEBTEDNESS INFLATION INFORMATION SHARING INSTALLMENT INSURANCE INSURANCE COMPANIES INSURANCE POLICIES INTEREST RATE INTEREST RATES INTERNATIONAL BANK INVESTMENT RETURN INVESTMENT RETURNS LACK OF INFORMATION LENDERS LIABILITY LIFE INSURANCE LIFE INSURERS LOAN LOAN SIZE LOW INCOME LOW-INCOME LOW-INCOME CUSTOMERS LOWER INCOME MANDATORY CONTRIBUTIONS MARKETING MASS MARKET MFIS MICRO ENTERPRISE MICRO ENTERPRISE DEVELOPMENT MICRO FINANCE MICRO FINANCE INSTITUTIONS MICRO-CREDIT MICRO-FINANCE MICRO-FINANCE INDUSTRIES MICROCREDIT MICROFINANCE MICROFINANCE INSTITUTION MICROFINANCE INSTITUTIONS MINIMUM PAYMENT MONEY MANAGEMENT MONTHLY INCOME MORTGAGE MORTGAGE LOANS OFFICE OF FAIR TRADING OPERATING COSTS PAYMENT SERVICES PENETRATION RATE PENSION CONTRIBUTIONS PENSION DECISION PENSION MEMBERS PENSION PLAN PENSION PROVIDERS PENSION SYSTEM PENSIONERS PENSIONS PENSIONS SYSTEM POINT OF SALE PRIMARY EDUCATION PRIVATE PENSION PRIVATE PENSION FUND PRIVATE PENSION FUNDS PRIVATE PENSIONS PROTECTION OF CONSUMERS PROVIDERS OF CREDIT PROVISION OF INFORMATION PUBLIC PENSION QUESTIONNAIRE REGULATORY OVERSIGHT REPAYMENT RESPONSIBILITIES RETIREMENT RETIREMENT FUNDS REVOLVING LOANS RISK MANAGEMENT SALE SALES SAVINGS SAVINGS ACCOUNT SAVINGS ACCOUNTS SAVINGS PRODUCTS SAVINGS RATE SECURITIES SENIOR SMALL LOANS STAKEHOLDERS SUPERVISION OF PENSION FUNDS TECHNICAL ASSISTANCE TOTAL COST UNFAIR BUSINESS PRACTICES URBAN AREAS WORTH
Online Access:	http://documents.worldbank.org/curated/en/2013/11/18928090/peru-diagnostic-review-consumer-protection-financial-literacy http://hdl.handle.net/10986/17574

Description
Summary:	The diagnostic review for consumer protection and financial literacy (CPFL) provides a detailed assessment of the institutional, legal, and regulatory framework for consumer protection in four segments of the financial. A World Bank (WB) mission visited Peru from March 18 to 27, 2013 to prepare the review. The objectives of the CPFL review were: (i) to assess the existing consumer protection and financial literacy framework by reviewing laws, regulations, and practices in Peru compared to international good practices; and (ii) to provide recommendations on ways to improve the level of financial consumer protection and financial literacy in Peru. It seeks to identify key measures in strengthening financial consumer protection, with the ultimate aim of increasing the availability and transparency of financial information, helping build consumers' trust in the financial sector, and expanding their capacity to wisely use financial services. The review addresses the following issues: (1) institutional arrangements, (2) legal and regulatory framework, (3) disclosure, (4) business practices, (5) dispute resolution mechanisms, and (6) financial education.

Peru : Diagnostic Review of Consumer Protection and Financial Literacy

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