Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 2. The Practice of Grievance Redress
This note aims to provide project teams with a better understanding of grievance redress mechanisms (GRMs) so that they can help borrowers design GRMs that effectively collect and respond to stakeholders inquiries, suggestions, concerns, and compl...
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| Format: | Policy Note |
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World Bank, Washington, DC
2014
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| Online Access: | http://documents.worldbank.org/curated/en/2012/01/16306146/feedback-matters-designing-effective-grievance-redress-mechanisms-bank-financed-project-vol-2-2-part-2-practice-grievance-redress http://hdl.handle.net/10986/18364 |
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okr-10986-183642021-04-23T14:03:45Z Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 2. The Practice of Grievance Redress Post, David Agarwal, Sanjay ACCESS TO INFORMATION ACCESS TO TECHNOLOGY ACCOUNTABILITY ACTION PLAN ANTICORRUPTION BACK OFFICE BASIC BEST PRACTICE CAPACITY BUILDING CIVIL SOCIETY CIVIL SOCIETY ORGANIZATIONS COLLABORATION COMMUNICATION STRATEGIES COMMUNITIES COMMUNITY DEVELOPMENT COMMUNITY MEMBERS COMMUNITY PARTICIPATION COMPLAINT COMPLAINTS CORRUPTION CUSTOMER SERVICE DATABASE DESIGN DECISION MAKING DEDICATED PHONE DISCUSSIONS DISTRICTS E-MAIL E-MAIL ADDRESS ENGINEER ENGINEERS FRAUD FREEDOM OF INFORMATION FREQUENTLY ASKED QUESTIONS GOOD GOVERNANCE GOVERNMENT OFFICES GOVERNMENT OFFICIALS HARD COPIES HUMAN RESOURCE ID IDEAS IDENTIFICATION NUMBER INSIGHTS INTEGRATION INTEGRITY INTERNAL PROCESSES INVESTIGATION INVESTIGATIONS JAVA JUDICIAL SYSTEMS KIOSKS LAWS LEARNING MATERIAL MESSAGING MOBILE PHONES OPERATING ENVIRONMENT OPERATIONAL EFFICIENCY ORGANIZATIONAL STRUCTURE PHONE NUMBER PROJECT MANAGEMENT PUBLISHING RADIO REAL-TIME ACCESS RESETTLEMENT RESULT RESULTS RURAL COMMUNITIES SERVICE DELIVERY SOCIAL DEVELOPMENT SOCIAL SERVICES TECHNICAL ASSISTANCE TELEPHONE TRANSPARENCY USER USER GROUPS USERS USES VALUE CHAIN VARIETY VERIFICATION VILLAGE LEVEL WEB WEBSITE WEBSITES This note aims to provide project teams with a better understanding of grievance redress mechanisms (GRMs) so that they can help borrowers design GRMs that effectively collect and respond to stakeholders inquiries, suggestions, concerns, and complaints. Grievance redress systems can be designed to function at the project, sector, and country levels; this note focuses primarily on the project level. The GRM framework presented here is equally applicable to both basic grievance redress systems and those that are oriented to advanced information technology. 2014-05-15T20:20:40Z 2014-05-15T20:20:40Z 2012 http://documents.worldbank.org/curated/en/2012/01/16306146/feedback-matters-designing-effective-grievance-redress-mechanisms-bank-financed-project-vol-2-2-part-2-practice-grievance-redress http://hdl.handle.net/10986/18364 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank, Washington, DC Economic & Sector Work :: Policy Note Economic & Sector Work |
| repository_type |
Digital Repository |
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Foreign Institution |
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Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
ACCESS TO INFORMATION ACCESS TO TECHNOLOGY ACCOUNTABILITY ACTION PLAN ANTICORRUPTION BACK OFFICE BASIC BEST PRACTICE CAPACITY BUILDING CIVIL SOCIETY CIVIL SOCIETY ORGANIZATIONS COLLABORATION COMMUNICATION STRATEGIES COMMUNITIES COMMUNITY DEVELOPMENT COMMUNITY MEMBERS COMMUNITY PARTICIPATION COMPLAINT COMPLAINTS CORRUPTION CUSTOMER SERVICE DATABASE DESIGN DECISION MAKING DEDICATED PHONE DISCUSSIONS DISTRICTS E-MAIL ADDRESS ENGINEER ENGINEERS FRAUD FREEDOM OF INFORMATION FREQUENTLY ASKED QUESTIONS GOOD GOVERNANCE GOVERNMENT OFFICES GOVERNMENT OFFICIALS HARD COPIES HUMAN RESOURCE ID IDEAS IDENTIFICATION NUMBER INSIGHTS INTEGRATION INTEGRITY INTERNAL PROCESSES INVESTIGATION INVESTIGATIONS JAVA JUDICIAL SYSTEMS KIOSKS LAWS LEARNING MATERIAL MESSAGING MOBILE PHONES OPERATING ENVIRONMENT OPERATIONAL EFFICIENCY ORGANIZATIONAL STRUCTURE PHONE NUMBER PROJECT MANAGEMENT PUBLISHING RADIO REAL-TIME ACCESS RESETTLEMENT RESULT RESULTS RURAL COMMUNITIES SERVICE DELIVERY SOCIAL DEVELOPMENT SOCIAL SERVICES TECHNICAL ASSISTANCE TELEPHONE TRANSPARENCY USER USER GROUPS USERS USES VALUE CHAIN VARIETY VERIFICATION VILLAGE LEVEL WEB WEBSITE WEBSITES |
| spellingShingle |
ACCESS TO INFORMATION ACCESS TO TECHNOLOGY ACCOUNTABILITY ACTION PLAN ANTICORRUPTION BACK OFFICE BASIC BEST PRACTICE CAPACITY BUILDING CIVIL SOCIETY CIVIL SOCIETY ORGANIZATIONS COLLABORATION COMMUNICATION STRATEGIES COMMUNITIES COMMUNITY DEVELOPMENT COMMUNITY MEMBERS COMMUNITY PARTICIPATION COMPLAINT COMPLAINTS CORRUPTION CUSTOMER SERVICE DATABASE DESIGN DECISION MAKING DEDICATED PHONE DISCUSSIONS DISTRICTS E-MAIL ADDRESS ENGINEER ENGINEERS FRAUD FREEDOM OF INFORMATION FREQUENTLY ASKED QUESTIONS GOOD GOVERNANCE GOVERNMENT OFFICES GOVERNMENT OFFICIALS HARD COPIES HUMAN RESOURCE ID IDEAS IDENTIFICATION NUMBER INSIGHTS INTEGRATION INTEGRITY INTERNAL PROCESSES INVESTIGATION INVESTIGATIONS JAVA JUDICIAL SYSTEMS KIOSKS LAWS LEARNING MATERIAL MESSAGING MOBILE PHONES OPERATING ENVIRONMENT OPERATIONAL EFFICIENCY ORGANIZATIONAL STRUCTURE PHONE NUMBER PROJECT MANAGEMENT PUBLISHING RADIO REAL-TIME ACCESS RESETTLEMENT RESULT RESULTS RURAL COMMUNITIES SERVICE DELIVERY SOCIAL DEVELOPMENT SOCIAL SERVICES TECHNICAL ASSISTANCE TELEPHONE TRANSPARENCY USER USER GROUPS USERS USES VALUE CHAIN VARIETY VERIFICATION VILLAGE LEVEL WEB WEBSITE WEBSITES Post, David Agarwal, Sanjay Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 2. The Practice of Grievance Redress |
| description |
This note aims to provide project teams
with a better understanding of grievance redress mechanisms
(GRMs) so that they can help borrowers design GRMs that
effectively collect and respond to stakeholders inquiries,
suggestions, concerns, and complaints. Grievance redress
systems can be designed to function at the project, sector,
and country levels; this note focuses primarily on the
project level. The GRM framework presented here is equally
applicable to both basic grievance redress systems and those
that are oriented to advanced information technology. |
| format |
Economic & Sector Work :: Policy Note |
| author |
Post, David Agarwal, Sanjay |
| author_facet |
Post, David Agarwal, Sanjay |
| author_sort |
Post, David |
| title |
Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 2. The Practice of Grievance Redress |
| title_short |
Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 2. The Practice of Grievance Redress |
| title_full |
Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 2. The Practice of Grievance Redress |
| title_fullStr |
Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 2. The Practice of Grievance Redress |
| title_full_unstemmed |
Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 2. The Practice of Grievance Redress |
| title_sort |
feedback matters : designing effective grievance redress mechanisms for bank-financed projects, part 2. the practice of grievance redress |
| publisher |
World Bank, Washington, DC |
| publishDate |
2014 |
| url |
http://documents.worldbank.org/curated/en/2012/01/16306146/feedback-matters-designing-effective-grievance-redress-mechanisms-bank-financed-project-vol-2-2-part-2-practice-grievance-redress http://hdl.handle.net/10986/18364 |
| _version_ |
1764440745545039872 |