Financial (Dis-)Information : Evidence from an Audit Study in Mexico
An audit study was conducted in peri-urban Mexico to understand the quality of information and products offered to low-income potential customers. Trained auditors visited multiple financial institutions seeking credit and savings products. Consist...
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| Format: | Policy Research Working Paper |
| Language: | English en_US |
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World Bank, Washington, DC
2014
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| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/2014/05/19611184/financial-dis-information-evidence-audit-study-mexico http://hdl.handle.net/10986/18784 |
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okr-10986-18784 |
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| recordtype |
oai_dc |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
ACCESS TO SAVINGS ACCURATE INFORMATION ACTUAL COSTS ADVERSE SELECTION ADVERTISEMENTS AGENTS ANNUAL EARNINGS ANNUAL INCOME APPLICATION PROCESS APPROVAL PROCESSES APR AUDITORS AUDITS AVERAGE BALANCE AVERAGE BALANCES BALANCE INQUIRY BANK EARNINGS BANKING SECTOR BANKS BORROWER BUSINESS CASE BUSINESS LOANS BUSINESS SCHOOL CALCULATION CHECKING CHECKING ACCOUNT CHECKING ACCOUNTS COMMERCIAL BANKING COMMERCIAL BANKS COMMISSIONS COMPETITIVE MARKETS CONSUMER CONSUMER BEHAVIOR CONSUMER CREDIT CONSUMER DEBT CONSUMER GOODS CONSUMER PROTECTION CONTRIBUTION COST OF CREDIT CREDIT BUREAU CREDIT CARD CREDIT CARD PAYMENT CREDIT INSTITUTIONS CREDIT MARKETS CREDIT OFFICERS CREDIT PRODUCT CREDIT PRODUCTS CREDIT PROVIDERS DEBIT CARD DEBT DEBT SERVICE DEPOSIT DEPOSIT ACCOUNTS DEPOSIT INSURANCE DEPOSIT INTEREST RATE DEPOSIT PRODUCTS DEPOSIT RATE DEPOSIT-TAKING INSTITUTIONS DEPOSITS DISCLOSURE LAWS DISCLOSURE OF INFORMATION DISPARITIES IN ACCESS EARNINGS EDUCATION LEVELS EXPENDITURES EXPOSURE FEE STRUCTURE FEE STRUCTURES FINANCIAL ACTIVITY FINANCIAL ADVICE FINANCIAL CONSUMER FINANCIAL CONSUMERS FINANCIAL DECISION FINANCIAL DECISIONS FINANCIAL DISCLOSURE FINANCIAL EDUCATION FINANCIAL EDUCATION PROGRAMS FINANCIAL INFORMATION FINANCIAL INSTITUTION FINANCIAL INSTITUTIONS FINANCIAL INVESTMENT FINANCIAL LEARNING FINANCIAL LITERACY FINANCIAL MARKET FINANCIAL MARKETS FINANCIAL NEEDS FINANCIAL OUTCOMES FINANCIAL PRODUCTS FINANCIAL SERVICE FINANCIAL SERVICES FINANCIAL SOPHISTICATION FINANCIAL STABILITY FINANCIAL SYSTEM GENDER GENERAL PUBLIC HEAD OF HOUSEHOLD HIGH INTEREST RATE HOUSEHOLD DEBT HOUSEHOLD EXPENDITURE HOUSEHOLD INCOME HOUSEHOLDS INDEBTEDNESS INFORMATION ASYMMETRY INFORMED DECISIONS INITIAL DEPOSIT INSTALLMENT INSTALLMENTS INSURANCE MARKET INTEREST RATE INTEREST RATES INTERNATIONAL BANK INVESTMENT ACCOUNT INVESTMENT ACCOUNTS INVESTMENT PRODUCT INVESTMENT PRODUCTS LATE PAYMENT LEGAL REQUIREMENTS LEGISLATION LENDER LENDERS LIFE INSURANCE LIQUIDITY LITERACY LOAN LOAN AMOUNT LOAN AMOUNTS LOAN APPLICATION LOAN APPLICATIONS LOAN OFFICER LOAN SIZE LOAN SIZES LOW INCOME LOW INTEREST RATE LOW-INCOME LOW-INCOME CONSUMER LOW-INCOME CONSUMERS LOW-INCOME CUSTOMERS LOW-INCOME INDIVIDUALS LOWER INTEREST RATE LOWINCOME MARKET FAILURE MARKET FORCES MARKETING MARKETING CAMPAIGNS MEDICAL EXPENSES MINIMUM BALANCE MOBILE BANKING MORTGAGE MORTGAGE MARKETS MORTGAGES OLDER WOMEN ONLINE CALCULATOR OUTSTANDING LOAN PAYMENT OBLIGATION PENALTIES PENSION PERSONAL CREDIT POLITICAL ECONOMY PRIMARY EDUCATION PRIVATE SECTOR DEVELOPMENT PROBABILITY PROVISION OF INFORMATION QUESTIONNAIRE RAPID EXPANSION RETIREMENT RISK PROFILE SALARY SALES SAVER SAVERS SAVINGS SAVINGS ACCOUNT SAVINGS ACCOUNTS SAVINGS PRODUCT SAVINGS PRODUCTS SAVINGS SERVICES SCHOOL FINANCE SECONDARY EDUCATION SOCIAL SECURITY SOPHISTICATED CONSUMERS SUBSIDIARY TAX TAX RATES TAXATION TOTAL COST TOTAL COSTS TRANSPARENCY TRANSPARENCY INITIATIVES TRUE COST UNEMPLOYMENT URBAN AREAS URBAN POPULATIONS USURY USURY LAWS WITHDRAWAL WITHDRAWAL FEE |
| spellingShingle |
ACCESS TO SAVINGS ACCURATE INFORMATION ACTUAL COSTS ADVERSE SELECTION ADVERTISEMENTS AGENTS ANNUAL EARNINGS ANNUAL INCOME APPLICATION PROCESS APPROVAL PROCESSES APR AUDITORS AUDITS AVERAGE BALANCE AVERAGE BALANCES BALANCE INQUIRY BANK EARNINGS BANKING SECTOR BANKS BORROWER BUSINESS CASE BUSINESS LOANS BUSINESS SCHOOL CALCULATION CHECKING CHECKING ACCOUNT CHECKING ACCOUNTS COMMERCIAL BANKING COMMERCIAL BANKS COMMISSIONS COMPETITIVE MARKETS CONSUMER CONSUMER BEHAVIOR CONSUMER CREDIT CONSUMER DEBT CONSUMER GOODS CONSUMER PROTECTION CONTRIBUTION COST OF CREDIT CREDIT BUREAU CREDIT CARD CREDIT CARD PAYMENT CREDIT INSTITUTIONS CREDIT MARKETS CREDIT OFFICERS CREDIT PRODUCT CREDIT PRODUCTS CREDIT PROVIDERS DEBIT CARD DEBT DEBT SERVICE DEPOSIT DEPOSIT ACCOUNTS DEPOSIT INSURANCE DEPOSIT INTEREST RATE DEPOSIT PRODUCTS DEPOSIT RATE DEPOSIT-TAKING INSTITUTIONS DEPOSITS DISCLOSURE LAWS DISCLOSURE OF INFORMATION DISPARITIES IN ACCESS EARNINGS EDUCATION LEVELS EXPENDITURES EXPOSURE FEE STRUCTURE FEE STRUCTURES FINANCIAL ACTIVITY FINANCIAL ADVICE FINANCIAL CONSUMER FINANCIAL CONSUMERS FINANCIAL DECISION FINANCIAL DECISIONS FINANCIAL DISCLOSURE FINANCIAL EDUCATION FINANCIAL EDUCATION PROGRAMS FINANCIAL INFORMATION FINANCIAL INSTITUTION FINANCIAL INSTITUTIONS FINANCIAL INVESTMENT FINANCIAL LEARNING FINANCIAL LITERACY FINANCIAL MARKET FINANCIAL MARKETS FINANCIAL NEEDS FINANCIAL OUTCOMES FINANCIAL PRODUCTS FINANCIAL SERVICE FINANCIAL SERVICES FINANCIAL SOPHISTICATION FINANCIAL STABILITY FINANCIAL SYSTEM GENDER GENERAL PUBLIC HEAD OF HOUSEHOLD HIGH INTEREST RATE HOUSEHOLD DEBT HOUSEHOLD EXPENDITURE HOUSEHOLD INCOME HOUSEHOLDS INDEBTEDNESS INFORMATION ASYMMETRY INFORMED DECISIONS INITIAL DEPOSIT INSTALLMENT INSTALLMENTS INSURANCE MARKET INTEREST RATE INTEREST RATES INTERNATIONAL BANK INVESTMENT ACCOUNT INVESTMENT ACCOUNTS INVESTMENT PRODUCT INVESTMENT PRODUCTS LATE PAYMENT LEGAL REQUIREMENTS LEGISLATION LENDER LENDERS LIFE INSURANCE LIQUIDITY LITERACY LOAN LOAN AMOUNT LOAN AMOUNTS LOAN APPLICATION LOAN APPLICATIONS LOAN OFFICER LOAN SIZE LOAN SIZES LOW INCOME LOW INTEREST RATE LOW-INCOME LOW-INCOME CONSUMER LOW-INCOME CONSUMERS LOW-INCOME CUSTOMERS LOW-INCOME INDIVIDUALS LOWER INTEREST RATE LOWINCOME MARKET FAILURE MARKET FORCES MARKETING MARKETING CAMPAIGNS MEDICAL EXPENSES MINIMUM BALANCE MOBILE BANKING MORTGAGE MORTGAGE MARKETS MORTGAGES OLDER WOMEN ONLINE CALCULATOR OUTSTANDING LOAN PAYMENT OBLIGATION PENALTIES PENSION PERSONAL CREDIT POLITICAL ECONOMY PRIMARY EDUCATION PRIVATE SECTOR DEVELOPMENT PROBABILITY PROVISION OF INFORMATION QUESTIONNAIRE RAPID EXPANSION RETIREMENT RISK PROFILE SALARY SALES SAVER SAVERS SAVINGS SAVINGS ACCOUNT SAVINGS ACCOUNTS SAVINGS PRODUCT SAVINGS PRODUCTS SAVINGS SERVICES SCHOOL FINANCE SECONDARY EDUCATION SOCIAL SECURITY SOPHISTICATED CONSUMERS SUBSIDIARY TAX TAX RATES TAXATION TOTAL COST TOTAL COSTS TRANSPARENCY TRANSPARENCY INITIATIVES TRUE COST UNEMPLOYMENT URBAN AREAS URBAN POPULATIONS USURY USURY LAWS WITHDRAWAL WITHDRAWAL FEE Gine, Xavier Martinez Cuellar, Cristina Mazer, Rafael Keenan Financial (Dis-)Information : Evidence from an Audit Study in Mexico |
| geographic_facet |
Latin America & Caribbean Mexico |
| relation |
Policy Research Working Paper;No. 6902 |
| description |
An audit study was conducted in
peri-urban Mexico to understand the quality of information
and products offered to low-income potential customers.
Trained auditors visited multiple financial institutions
seeking credit and savings products. Consistent with Gabaix
and Laibson (2006), staff voluntarily provides little
information about avoidable fees, especially to auditors
trained to reveal little knowledge about the market. In
addition, clients are almost never offered the cheapest
product, most likely because staff is incentivized to offer
more expensive products that are thus more profitable to the
institution. This suggests that disclosure and transparency
policies may be ineffective if they undermine the commercial
interest of financial institutions. |
| format |
Publications & Research :: Policy Research Working Paper |
| author |
Gine, Xavier Martinez Cuellar, Cristina Mazer, Rafael Keenan |
| author_facet |
Gine, Xavier Martinez Cuellar, Cristina Mazer, Rafael Keenan |
| author_sort |
Gine, Xavier |
| title |
Financial (Dis-)Information : Evidence from an Audit Study in Mexico |
| title_short |
Financial (Dis-)Information : Evidence from an Audit Study in Mexico |
| title_full |
Financial (Dis-)Information : Evidence from an Audit Study in Mexico |
| title_fullStr |
Financial (Dis-)Information : Evidence from an Audit Study in Mexico |
| title_full_unstemmed |
Financial (Dis-)Information : Evidence from an Audit Study in Mexico |
| title_sort |
financial (dis-)information : evidence from an audit study in mexico |
| publisher |
World Bank, Washington, DC |
| publishDate |
2014 |
| url |
http://documents.worldbank.org/curated/en/2014/05/19611184/financial-dis-information-evidence-audit-study-mexico http://hdl.handle.net/10986/18784 |
| _version_ |
1764442670698070016 |
| spelling |
okr-10986-187842021-04-23T14:03:49Z Financial (Dis-)Information : Evidence from an Audit Study in Mexico Gine, Xavier Martinez Cuellar, Cristina Mazer, Rafael Keenan ACCESS TO SAVINGS ACCURATE INFORMATION ACTUAL COSTS ADVERSE SELECTION ADVERTISEMENTS AGENTS ANNUAL EARNINGS ANNUAL INCOME APPLICATION PROCESS APPROVAL PROCESSES APR AUDITORS AUDITS AVERAGE BALANCE AVERAGE BALANCES BALANCE INQUIRY BANK EARNINGS BANKING SECTOR BANKS BORROWER BUSINESS CASE BUSINESS LOANS BUSINESS SCHOOL CALCULATION CHECKING CHECKING ACCOUNT CHECKING ACCOUNTS COMMERCIAL BANKING COMMERCIAL BANKS COMMISSIONS COMPETITIVE MARKETS CONSUMER CONSUMER BEHAVIOR CONSUMER CREDIT CONSUMER DEBT CONSUMER GOODS CONSUMER PROTECTION CONTRIBUTION COST OF CREDIT CREDIT BUREAU CREDIT CARD CREDIT CARD PAYMENT CREDIT INSTITUTIONS CREDIT MARKETS CREDIT OFFICERS CREDIT PRODUCT CREDIT PRODUCTS CREDIT PROVIDERS DEBIT CARD DEBT DEBT SERVICE DEPOSIT DEPOSIT ACCOUNTS DEPOSIT INSURANCE DEPOSIT INTEREST RATE DEPOSIT PRODUCTS DEPOSIT RATE DEPOSIT-TAKING INSTITUTIONS DEPOSITS DISCLOSURE LAWS DISCLOSURE OF INFORMATION DISPARITIES IN ACCESS EARNINGS EDUCATION LEVELS EXPENDITURES EXPOSURE FEE STRUCTURE FEE STRUCTURES FINANCIAL ACTIVITY FINANCIAL ADVICE FINANCIAL CONSUMER FINANCIAL CONSUMERS FINANCIAL DECISION FINANCIAL DECISIONS FINANCIAL DISCLOSURE FINANCIAL EDUCATION FINANCIAL EDUCATION PROGRAMS FINANCIAL INFORMATION FINANCIAL INSTITUTION FINANCIAL INSTITUTIONS FINANCIAL INVESTMENT FINANCIAL LEARNING FINANCIAL LITERACY FINANCIAL MARKET FINANCIAL MARKETS FINANCIAL NEEDS FINANCIAL OUTCOMES FINANCIAL PRODUCTS FINANCIAL SERVICE FINANCIAL SERVICES FINANCIAL SOPHISTICATION FINANCIAL STABILITY FINANCIAL SYSTEM GENDER GENERAL PUBLIC HEAD OF HOUSEHOLD HIGH INTEREST RATE HOUSEHOLD DEBT HOUSEHOLD EXPENDITURE HOUSEHOLD INCOME HOUSEHOLDS INDEBTEDNESS INFORMATION ASYMMETRY INFORMED DECISIONS INITIAL DEPOSIT INSTALLMENT INSTALLMENTS INSURANCE MARKET INTEREST RATE INTEREST RATES INTERNATIONAL BANK INVESTMENT ACCOUNT INVESTMENT ACCOUNTS INVESTMENT PRODUCT INVESTMENT PRODUCTS LATE PAYMENT LEGAL REQUIREMENTS LEGISLATION LENDER LENDERS LIFE INSURANCE LIQUIDITY LITERACY LOAN LOAN AMOUNT LOAN AMOUNTS LOAN APPLICATION LOAN APPLICATIONS LOAN OFFICER LOAN SIZE LOAN SIZES LOW INCOME LOW INTEREST RATE LOW-INCOME LOW-INCOME CONSUMER LOW-INCOME CONSUMERS LOW-INCOME CUSTOMERS LOW-INCOME INDIVIDUALS LOWER INTEREST RATE LOWINCOME MARKET FAILURE MARKET FORCES MARKETING MARKETING CAMPAIGNS MEDICAL EXPENSES MINIMUM BALANCE MOBILE BANKING MORTGAGE MORTGAGE MARKETS MORTGAGES OLDER WOMEN ONLINE CALCULATOR OUTSTANDING LOAN PAYMENT OBLIGATION PENALTIES PENSION PERSONAL CREDIT POLITICAL ECONOMY PRIMARY EDUCATION PRIVATE SECTOR DEVELOPMENT PROBABILITY PROVISION OF INFORMATION QUESTIONNAIRE RAPID EXPANSION RETIREMENT RISK PROFILE SALARY SALES SAVER SAVERS SAVINGS SAVINGS ACCOUNT SAVINGS ACCOUNTS SAVINGS PRODUCT SAVINGS PRODUCTS SAVINGS SERVICES SCHOOL FINANCE SECONDARY EDUCATION SOCIAL SECURITY SOPHISTICATED CONSUMERS SUBSIDIARY TAX TAX RATES TAXATION TOTAL COST TOTAL COSTS TRANSPARENCY TRANSPARENCY INITIATIVES TRUE COST UNEMPLOYMENT URBAN AREAS URBAN POPULATIONS USURY USURY LAWS WITHDRAWAL WITHDRAWAL FEE An audit study was conducted in peri-urban Mexico to understand the quality of information and products offered to low-income potential customers. Trained auditors visited multiple financial institutions seeking credit and savings products. Consistent with Gabaix and Laibson (2006), staff voluntarily provides little information about avoidable fees, especially to auditors trained to reveal little knowledge about the market. In addition, clients are almost never offered the cheapest product, most likely because staff is incentivized to offer more expensive products that are thus more profitable to the institution. This suggests that disclosure and transparency policies may be ineffective if they undermine the commercial interest of financial institutions. 2014-06-26T20:19:22Z 2014-06-26T20:19:22Z 2014-06 http://documents.worldbank.org/curated/en/2014/05/19611184/financial-dis-information-evidence-audit-study-mexico http://hdl.handle.net/10986/18784 English en_US Policy Research Working Paper;No. 6902 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank, Washington, DC Publications & Research :: Policy Research Working Paper Publications & Research Latin America & Caribbean Mexico |